Operations Manager - RCM Accounts Recievable

• Mar 2022 - Present

Assistant Manager

• Nov 2016 - Mar 2022

AM operations - Account and Project management, Accounts receivable and Denial management, Revenue generation, Client and Project competencies and Compliance regulation, In line Wfm and Project forecasting and goal orientation AM operations - Account and Project management, Accounts receivable and Denial management, Revenue generation, Client and Project competencies and Compliance regulation, In line Wfm and Project forecasting and goal orientation

Deputy Manager

• Nov 2015 - Jul 2016

Vendor manager - Site identification and Process development Vendor manager - Site identification and Process development

Assistant Manager

• Aug 2014 - May 2015

Designation / Process: Assistant Manager Home Retention Department Team size: Approx 60 representatives and 5 Team leaders Profile:Devising and driving implementation of the strategic initiatives A key player in implementing the company’s strategic plan for growth and development Identifying opportunities in people management & building partnerships with existing/prospective clients. Delivery/Implementation of core competencies & Planning Development Customer Experience & In Life management Key high value account management Show less

AM - American express

• Jan 2013 - Mar 2014

Employed (from-to): 16th January 2013 to March 2014 Designation / Process: Assistant Manager ASG American Express & T mobile Team size: 60 representatives Profile:Developing & monitoring performance, the operational systems, policies and plans for effective daily operations of the skill set (T mobile) Managing and propagating the effectiveness and efficiency of the various support systems Planning for contingencies and operational constraints on a daily basis Oversee daily review and development of the production process Liaise with visiting clientele and share data/feedback Achievements: Successfully migrated 60 seats from APAC Nco Philippines to Veldos India Pvt ltd from the interview phase to the production floor Show less

Team leader

• Jun 2007 - Jan 2013

Team leader

• Jul 2004 - Jun 2007

SRA promoted to Team leader

• May 2002 - Jul 2004

As representative - Collection and Saves activities on Providian accounts for first and second buckets As OJT Coch - Initiate and regulate the new hires and bring them up to speed for the production floor with the stipulated time as per process requirements As Team leader - Mentor, monitor, deliver, retain and manage a team of 10 to 12 representatives As representative - Collection and Saves activities on Providian accounts for first and second buckets As OJT Coch - Initiate and regulate the new hires and bring them up to speed for the production floor with the stipulated time as per process requirements As Team leader - Mentor, monitor, deliver, retain and manage a team of 10 to 12 representatives