Experience

Involve Asia

• Malaysia
• Marketing Services
• 200 - 300 Employee

• Associate

  • Feb 2023 - Present

  1. Partner Assistance: Respond promptly and professionally to partner inquiries via, email, and chat (to be launched soon). 2. Issue Resolution: Provide accurate information about products, services, and processes. Investigate partner complaints or concerns, escalating complex issues to senior support staff or other departments when necessary. Follow standard operating procedures to resolve issues efficiently and maintain partner satisfaction. 3. Product Knowledge: To effectively address partners’ questions, concerns, and technical difficulties, develop a thorough understanding of the company’s products or services. Stay updated on new features, upgrades, and industry trends to provide informed assistance to partners. 4. Collaboration: Collaborate with cross-functional teams, including Operations, Advertiser team, and product development, to provide comprehensive partner support. Share partner feedback and insights to contribute to product improvement and service enhancements.1. Partner Assistance: Respond promptly and professionally to partner inquiries via, email, and chat (to be launched soon). 2. Issue Resolution: Provide accurate information about products, services, and processes. Investigate partner complaints or concerns, escalating complex issues to senior support staff or other departments when necessary. Follow standard operating procedures to resolve issues efficiently and maintain partner satisfaction. 3. Product Knowledge: To effectively address partners’ questions, concerns, and technical difficulties, develop a thorough understanding of the company’s products or services. Stay updated on new features, upgrades, and industry trends to provide informed assistance to partners. 4. Collaboration: Collaborate with cross-functional teams, including Operations, Advertiser team, and product development, to provide comprehensive partner support. Share partner feedback and insights to contribute to product improvement and service enhancements. Show less