Experience

SmartEnergy.com

• United States
• Utilities
• 1 - 100 Employee

• Sales Supervisor

  • May 2021 - Present

  Used Five9 software to track calls made to customer service agents and check states of breaks and tardiness. Enabled shared Google Sheets with the agents in order to track their daily sales and performance. Using Tableu software to verify sales employees and their aux management on a daily basis.Used Jira to record requests made by CS representatives, such as:Requests for vacations. Requests for medical leave. Report computer damage. Scaling requests for HR. Directly involved in dealing with Hansen CRM on the customer side for account verification in order to follow up on their request and better understand their account. Show less

• Senior Account Executive

  • Aug 2020 - May 2021

  Using communication abilities to persuade customers to acquire a product or service.Establishing and monitoring sales team targets.Performing contract negotiations with clients.



Data Vimenca

• Dominican Republic
• Outsourcing/Offshoring
• 100 - 200 Employee

• Real Time Analyst

  • Jan 2018 - Aug 2020

  Used Avaya, for call handling, adherence control and managing representatives AUX. Also utilized for distributing landlines and priority settings for certain candidates that need to meet the AHT metrics. Pivottables, used for managing the distribution of candidates based on call flow daily. Formely Aspec, used for quality control of representatives and AHD percentages. Used Microsoft Excel, to create hourly reports based on the percentages of calls received per line. Also to check If adherence was completed and to check if the metrics were acomplished. Show less



CEDIMAT

• Dominican Republic
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Representative

  • Jun 2016 - Dec 2017

  Follow up appointments. In charge of handling customers complaints and questions regarding their appointments. Follow up appointments. In charge of handling customers complaints and questions regarding their appointments.



CYAN Interactiva

• Dominican Republic
• Advertising Services

• Event Manager

  • Jan 2013 - May 2016

  Handling logistics. Managing branding and communication. Handling logistics. Managing branding and communication.