Experience

Work Exceptional, LLC

• United States
• Human Resources Services
• 1 - 100 Employee

• Founder and CEO

  • May 2022 - Present

  Work Exceptional, LLC is an award-winning management consulting firm that partners with businesses to overcome their most significant challenges. We are on a mission to provide tailored business and human capital consulting solutions, focused on results, accessible to companies of all sizes. We make it possible for you to get the support you need to grow, retain, and build a high-performance environment. Our dedication to learning about your company and industry allows us to… Show more Work Exceptional, LLC is an award-winning management consulting firm that partners with businesses to overcome their most significant challenges. We are on a mission to provide tailored business and human capital consulting solutions, focused on results, accessible to companies of all sizes. We make it possible for you to get the support you need to grow, retain, and build a high-performance environment. Our dedication to learning about your company and industry allows us to provide solutions that address your most pressing needs and boost your organization's performance. We customize our solutions to your business's needs and your budget. With workexceptional, anything is possible. Our practice focuses on the following: Organizational Development and Design Learning and Development Change Management Executive Coaching Human Resource Management HR and LMS Systems Implementation Show less Work Exceptional, LLC is an award-winning management consulting firm that partners with businesses to overcome their most significant challenges. We are on a mission to provide tailored business and human capital consulting solutions, focused on results, accessible to companies of all sizes. We make it possible for you to get the support you need to grow, retain, and build a high-performance environment. Our dedication to learning about your company and industry allows us to… Show more Work Exceptional, LLC is an award-winning management consulting firm that partners with businesses to overcome their most significant challenges. We are on a mission to provide tailored business and human capital consulting solutions, focused on results, accessible to companies of all sizes. We make it possible for you to get the support you need to grow, retain, and build a high-performance environment. Our dedication to learning about your company and industry allows us to provide solutions that address your most pressing needs and boost your organization's performance. We customize our solutions to your business's needs and your budget. With workexceptional, anything is possible. Our practice focuses on the following: Organizational Development and Design Learning and Development Change Management Executive Coaching Human Resource Management HR and LMS Systems Implementation Show less



Forbes Human Resources Council

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Council Member

  • Feb 2021 - Present

  I am a regular contributor to Forbes Human Resources Council by providing expert insight through original articles and expert panels. I am a regular contributor to Forbes Human Resources Council by providing expert insight through original articles and expert panels.



Harrison Clarke

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Chief People Officer

  • Apr 2022 - May 2022

  I made the difficult decision to leave my dream role at Harrison Clarke to attend to family medical matters. At Harrison Clarke, we are hyper-focused, with an established high-performance environment that continuously drives our company forward. We provide every employee with resources to support their success. Our learning and development team pushes boundaries to deliver experiences that embrace the newest technology and innovative ideas to ensure that learning is fun and impactful… Show more I made the difficult decision to leave my dream role at Harrison Clarke to attend to family medical matters. At Harrison Clarke, we are hyper-focused, with an established high-performance environment that continuously drives our company forward. We provide every employee with resources to support their success. Our learning and development team pushes boundaries to deliver experiences that embrace the newest technology and innovative ideas to ensure that learning is fun and impactful. From an employee's first day through the entirety of their career with our organization, we provide employees the development opportunities necessary to succeed at the highest level.

• Head of People and Learning

  • Feb 2022 - Mar 2022



Trusted Nurse Staffing

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Head of HR, Talent Development & Learning

  • Oct 2020 - Jan 2022

  Supported increase in internal employee headcount from 30 to 90 from 2020 to 2021 establishing a full-cycle talent development process Through internal growth, supported the doubling of revenue from 2020 to 2021 Redesigned employee onboarding, focused on improving the employee experience from the first 90 days through the first year, improving the turnover of new employees to below 2%, and speeding up the time to effectiveness in role from 6 months to 1 month Developed… Show more Supported increase in internal employee headcount from 30 to 90 from 2020 to 2021 establishing a full-cycle talent development process Through internal growth, supported the doubling of revenue from 2020 to 2021 Redesigned employee onboarding, focused on improving the employee experience from the first 90 days through the first year, improving the turnover of new employees to below 2%, and speeding up the time to effectiveness in role from 6 months to 1 month Developed tracking through HRIS for critical metrics, including turnover, retention, diversity, high potential employees, organizational talent review, and performance management Built and implemented an LMS paired with LinkedIn Learning content within 4 weeks Created a diversity, equity, and inclusion employee resource group to build an organization that provides a sense of belonging focused on staff education, the celebration of culture, and community outreach Created leadership development programs, including leadership retreats, new to management, experienced leaders, and aspiring leaders Focused heavily on retention and turnover, with a result of 98% retention and less than 2% turnover for 2021 Developed professional development curriculum, covering topics like DiSC for the workplace, resilience, perseverance, emotional intelligence, stress management, unconscious bias, delivered to hundreds of employees with an average course rating of 4.8/5 Built detailed career ladders and career path resources, covering three primary departments, 50+ roles, paired with on-demand learning content focused on career development Acted as point person for HR issues, including employee assistance, conflict, compensation, benefits, leave, and COVID-19 protocols Show less Supported increase in internal employee headcount from 30 to 90 from 2020 to 2021 establishing a full-cycle talent development process Through internal growth, supported the doubling of revenue from 2020 to 2021 Redesigned employee onboarding, focused on improving the employee experience from the first 90 days through the first year, improving the turnover of new employees to below 2%, and speeding up the time to effectiveness in role from 6 months to 1 month Developed… Show more Supported increase in internal employee headcount from 30 to 90 from 2020 to 2021 establishing a full-cycle talent development process Through internal growth, supported the doubling of revenue from 2020 to 2021 Redesigned employee onboarding, focused on improving the employee experience from the first 90 days through the first year, improving the turnover of new employees to below 2%, and speeding up the time to effectiveness in role from 6 months to 1 month Developed tracking through HRIS for critical metrics, including turnover, retention, diversity, high potential employees, organizational talent review, and performance management Built and implemented an LMS paired with LinkedIn Learning content within 4 weeks Created a diversity, equity, and inclusion employee resource group to build an organization that provides a sense of belonging focused on staff education, the celebration of culture, and community outreach Created leadership development programs, including leadership retreats, new to management, experienced leaders, and aspiring leaders Focused heavily on retention and turnover, with a result of 98% retention and less than 2% turnover for 2021 Developed professional development curriculum, covering topics like DiSC for the workplace, resilience, perseverance, emotional intelligence, stress management, unconscious bias, delivered to hundreds of employees with an average course rating of 4.8/5 Built detailed career ladders and career path resources, covering three primary departments, 50+ roles, paired with on-demand learning content focused on career development Acted as point person for HR issues, including employee assistance, conflict, compensation, benefits, leave, and COVID-19 protocols Show less


Rich Products Corporation
• United States
• Food and Beverage Manufacturing
• 700 & Above Employee
• Project Manager - Leadership Development

  • Oct 2020 - Jan 2022


Ted's Hot Dogs

• United States
• Restaurants
• 1 - 100 Employee

• Head of Learning, Development & Talent

  • Mar 2020 - Aug 2020

  POSITION ELIMINATED DUE TO COVID-19 BUSINESS CONDITIONS Led all professional development and leadership development across the organization Responsible for all talent management initiatives, including performance management, identification of high-potential employees, attracting new talent, and promoting talent from within the organization Implemented an applicant tracking system and streamlined new employee onboarding process Developed manager learning journey to… Show more POSITION ELIMINATED DUE TO COVID-19 BUSINESS CONDITIONS Led all professional development and leadership development across the organization Responsible for all talent management initiatives, including performance management, identification of high-potential employees, attracting new talent, and promoting talent from within the organization Implemented an applicant tracking system and streamlined new employee onboarding process Developed manager learning journey to support new managers hired from outside the organization and new managers promoted from within Business leader, part of the executive leadership team working to grow the organization by expanding 10 new locations in the Southwestern US Consulted with business leaders and ownership on training needs, succession planning, and talent management to improve organizational performance and employee retention Show less POSITION ELIMINATED DUE TO COVID-19 BUSINESS CONDITIONS Led all professional development and leadership development across the organization Responsible for all talent management initiatives, including performance management, identification of high-potential employees, attracting new talent, and promoting talent from within the organization Implemented an applicant tracking system and streamlined new employee onboarding process Developed manager learning journey to… Show more POSITION ELIMINATED DUE TO COVID-19 BUSINESS CONDITIONS Led all professional development and leadership development across the organization Responsible for all talent management initiatives, including performance management, identification of high-potential employees, attracting new talent, and promoting talent from within the organization Implemented an applicant tracking system and streamlined new employee onboarding process Developed manager learning journey to support new managers hired from outside the organization and new managers promoted from within Business leader, part of the executive leadership team working to grow the organization by expanding 10 new locations in the Southwestern US Consulted with business leaders and ownership on training needs, succession planning, and talent management to improve organizational performance and employee retention Show less



Delaware North

• United States
• Hospitality
• 700 & Above Employee

• Learning & Development Manager

  • Jan 2020 - Mar 2020

  POSITION ELIMINATED DUE TO COVID-19 BUSINESS CONDITIONS Managed a team of 10 trainers with a focus on workforce management and procure-to-pay technology implementations Consulted with business leaders on training needs and talent management to improve organizational performance Developed a facilitation skills program to advance the skillset of the training team POSITION ELIMINATED DUE TO COVID-19 BUSINESS CONDITIONS Managed a team of 10 trainers with a focus on workforce management and procure-to-pay technology implementations Consulted with business leaders on training needs and talent management to improve organizational performance Developed a facilitation skills program to advance the skillset of the training team



Centene Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Learning & Organizational Development Manager

  • Sep 2017 - Dec 2019

  Led project to develop and deliver a leadership development program for 4,000 frontline managers across the US Established curated on-demand learning opportunities for employees delivered via learning experience platform Headed new employee onboarding and delivered an exceptional day 1 experience for more than 500 employees between 2017 and 2019 Leveraged LMS implementation expertise to support integration of Cornerstone OnDemand within Fidelis Care Led a… Show more Led project to develop and deliver a leadership development program for 4,000 frontline managers across the US Established curated on-demand learning opportunities for employees delivered via learning experience platform Headed new employee onboarding and delivered an exceptional day 1 experience for more than 500 employees between 2017 and 2019 Leveraged LMS implementation expertise to support integration of Cornerstone OnDemand within Fidelis Care Led a programmatic effort to identify and educate emerging leaders, which included high potential employee participants and resulted in promotions of individual contributors to people leaders Designed and developed professional development courses and management training courses for 4,500 Fidelis Care employees Managed 6 Corporate Trainers and 2 Sr. Corporate Trainers Worked closely with Centene leadership to assist in integrating L&OD at Fidelis Care with L&OD at Centene Corporation Worked closely with HRBPs and leadership to provide team-specific L&D opportunities Show less Led project to develop and deliver a leadership development program for 4,000 frontline managers across the US Established curated on-demand learning opportunities for employees delivered via learning experience platform Headed new employee onboarding and delivered an exceptional day 1 experience for more than 500 employees between 2017 and 2019 Leveraged LMS implementation expertise to support integration of Cornerstone OnDemand within Fidelis Care Led a… Show more Led project to develop and deliver a leadership development program for 4,000 frontline managers across the US Established curated on-demand learning opportunities for employees delivered via learning experience platform Headed new employee onboarding and delivered an exceptional day 1 experience for more than 500 employees between 2017 and 2019 Leveraged LMS implementation expertise to support integration of Cornerstone OnDemand within Fidelis Care Led a programmatic effort to identify and educate emerging leaders, which included high potential employee participants and resulted in promotions of individual contributors to people leaders Designed and developed professional development courses and management training courses for 4,500 Fidelis Care employees Managed 6 Corporate Trainers and 2 Sr. Corporate Trainers Worked closely with Centene leadership to assist in integrating L&OD at Fidelis Care with L&OD at Centene Corporation Worked closely with HRBPs and leadership to provide team-specific L&D opportunities Show less



Ingram Micro

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Learning & Organizational Development Consultant

  • Jan 2016 - Sep 2017

  Consulted with business leaders and HRBPs on training needs, succession planning, and talent management to improve organizational performance and employee retention Supported all training needs of US, including 1,800 employee call center in Buffalo, NY Functioned as point person for new entrants into the organization, including onboarding plans, instructor-led training curriculum, eLearning, peer coaching, and mentorship, reducing turnover among newly hired associates by 60% in… Show more Consulted with business leaders and HRBPs on training needs, succession planning, and talent management to improve organizational performance and employee retention Supported all training needs of US, including 1,800 employee call center in Buffalo, NY Functioned as point person for new entrants into the organization, including onboarding plans, instructor-led training curriculum, eLearning, peer coaching, and mentorship, reducing turnover among newly hired associates by 60% in 2016 Leveraged LMS implementation expertise to support North American launch of Cornerstone OnDemand Overhauled 2016 training program to include 10 unique, new courses designed for employee development from foundational to differentiator skill levels, which increased training program participation and attendance by 50% Worked closely with US executive team to evaluate the internal business environment and define critical roles within the organization Redefined Sales Manager role (50+ Managers), including reengineering of organizational structure, compensation, and succession planning within sales department Developed and executed upon future leaders preparatory program that included 800 annual participants across the US Facilitated third party leadership training that included Situational Leadership II and Harvard ManageMentor Consulted and led SME knowledge sharing sessions among vendor facing and field sales executives to address gaps identified via thorough analysis of individuals' skills within each role Acted as internal expert regarding organizational development efforts, including job descriptions, success profiling, compensation, succession planning, and job titles Developed solution selling and foundational sales training for new entrants and current sales functions Expanded current and created new training courses covering a variety of topics such as Decision Quality, Innovation, Accountability, Empowerment, and Diversity Show less Consulted with business leaders and HRBPs on training needs, succession planning, and talent management to improve organizational performance and employee retention Supported all training needs of US, including 1,800 employee call center in Buffalo, NY Functioned as point person for new entrants into the organization, including onboarding plans, instructor-led training curriculum, eLearning, peer coaching, and mentorship, reducing turnover among newly hired associates by 60% in… Show more Consulted with business leaders and HRBPs on training needs, succession planning, and talent management to improve organizational performance and employee retention Supported all training needs of US, including 1,800 employee call center in Buffalo, NY Functioned as point person for new entrants into the organization, including onboarding plans, instructor-led training curriculum, eLearning, peer coaching, and mentorship, reducing turnover among newly hired associates by 60% in 2016 Leveraged LMS implementation expertise to support North American launch of Cornerstone OnDemand Overhauled 2016 training program to include 10 unique, new courses designed for employee development from foundational to differentiator skill levels, which increased training program participation and attendance by 50% Worked closely with US executive team to evaluate the internal business environment and define critical roles within the organization Redefined Sales Manager role (50+ Managers), including reengineering of organizational structure, compensation, and succession planning within sales department Developed and executed upon future leaders preparatory program that included 800 annual participants across the US Facilitated third party leadership training that included Situational Leadership II and Harvard ManageMentor Consulted and led SME knowledge sharing sessions among vendor facing and field sales executives to address gaps identified via thorough analysis of individuals' skills within each role Acted as internal expert regarding organizational development efforts, including job descriptions, success profiling, compensation, succession planning, and job titles Developed solution selling and foundational sales training for new entrants and current sales functions Expanded current and created new training courses covering a variety of topics such as Decision Quality, Innovation, Accountability, Empowerment, and Diversity Show less



Ryerson

• United States
• Manufacturing
• 700 & Above Employee

• Learning & Organizational Development Manager

  • Feb 2013 - Jan 2016

  Managed all stages of Ryerson Academy, a six-month new-hire training program for Inside Sales Representatives Created and implemented a full-cycle eLearning curriculum for an organization of 4,000 employees, which significantly reduced facilitator and training costs Designed from the ground up and taught companywide sales, sales management, product, and new hire training programs Confident public speaker with experience presenting successful proposals to executive… Show more Managed all stages of Ryerson Academy, a six-month new-hire training program for Inside Sales Representatives Created and implemented a full-cycle eLearning curriculum for an organization of 4,000 employees, which significantly reduced facilitator and training costs Designed from the ground up and taught companywide sales, sales management, product, and new hire training programs Confident public speaker with experience presenting successful proposals to executive leadership Responsible for 30 direct reports Implemented a Learning Management System Integral in the process of hiring new Inside Sales Representatives, including recruiting, interviewing, on-boarding, and market placement Negotiated contracts and manage multiple vendors to ensure the needs of the organization are met through external resources Show less Managed all stages of Ryerson Academy, a six-month new-hire training program for Inside Sales Representatives Created and implemented a full-cycle eLearning curriculum for an organization of 4,000 employees, which significantly reduced facilitator and training costs Designed from the ground up and taught companywide sales, sales management, product, and new hire training programs Confident public speaker with experience presenting successful proposals to executive… Show more Managed all stages of Ryerson Academy, a six-month new-hire training program for Inside Sales Representatives Created and implemented a full-cycle eLearning curriculum for an organization of 4,000 employees, which significantly reduced facilitator and training costs Designed from the ground up and taught companywide sales, sales management, product, and new hire training programs Confident public speaker with experience presenting successful proposals to executive leadership Responsible for 30 direct reports Implemented a Learning Management System Integral in the process of hiring new Inside Sales Representatives, including recruiting, interviewing, on-boarding, and market placement Negotiated contracts and manage multiple vendors to ensure the needs of the organization are met through external resources Show less



Modern Disposal Services, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Project Manager

  • Jul 2012 - Feb 2013

  Directed and taught environmental compliance training programs for 200 landfill associates Championed environmental health & safety; developed and trained safety courses supporting an effort to reduce injuries (0 injuries during time with organization) Project Manager for large-scale, $500,000 landfill cell construction project Supervised surface emissions monitoring, compliance, and corrective actions Contributed to quarterly and annual environmental compliance… Show more Directed and taught environmental compliance training programs for 200 landfill associates Championed environmental health & safety; developed and trained safety courses supporting an effort to reduce injuries (0 injuries during time with organization) Project Manager for large-scale, $500,000 landfill cell construction project Supervised surface emissions monitoring, compliance, and corrective actions Contributed to quarterly and annual environmental compliance reports, SWPPP, and Part 360 Landfill Managed field sample collection, sample analysis, data reporting, EPA methodology, and DEC reporting requirements Show less Directed and taught environmental compliance training programs for 200 landfill associates Championed environmental health & safety; developed and trained safety courses supporting an effort to reduce injuries (0 injuries during time with organization) Project Manager for large-scale, $500,000 landfill cell construction project Supervised surface emissions monitoring, compliance, and corrective actions Contributed to quarterly and annual environmental compliance… Show more Directed and taught environmental compliance training programs for 200 landfill associates Championed environmental health & safety; developed and trained safety courses supporting an effort to reduce injuries (0 injuries during time with organization) Project Manager for large-scale, $500,000 landfill cell construction project Supervised surface emissions monitoring, compliance, and corrective actions Contributed to quarterly and annual environmental compliance reports, SWPPP, and Part 360 Landfill Managed field sample collection, sample analysis, data reporting, EPA methodology, and DEC reporting requirements Show less


Self-Employed
• Real Estate
• 1 - 100 Employee
• Stay-At-Home Parent

  • Oct 2011 - Jul 2012


GEICO

• United States
• Insurance
• 700 & Above Employee

• Sales - Learning & Development

  • Apr 2007 - Oct 2011

  Coach, mentor, and supervisor of teams of 10 people Generated roughly $10 million in sales Displayed superior customer interaction skills and handled 50 – 100 calls/day Six-months Internet sales, chat function, follow-up calls, and customer resolution Led and taught sales, product, and customer interaction training programs Coach, mentor, and supervisor of teams of 10 people Generated roughly $10 million in sales Displayed superior customer interaction skills and handled 50 – 100 calls/day Six-months Internet sales, chat function, follow-up calls, and customer resolution Led and taught sales, product, and customer interaction training programs



Vitamin World

• United States
• Retail
• 100 - 200 Employee

• Retail - Learning & Development

  • Jan 2004 - May 2007

  Drove sales results within the store by using highly developed sales skills Successfully developed the skills of associates by showing excellent leadership abilities, and by teaching proper sales and procedural techniques Handled day-to-day store operations including shipping, receiving, and bookkeeping Drove sales results within the store by using highly developed sales skills Successfully developed the skills of associates by showing excellent leadership abilities, and by teaching proper sales and procedural techniques Handled day-to-day store operations including shipping, receiving, and bookkeeping