Experience

New School Consulting

• United States
• Hospitality
• 1 - 100 Employee

• Head of Operations & Engagements

  • Jun 2013 - Present

  Restaurant and hospitality consulting firm specializing in developing and launching new businesses and reconcepting underperforming assets. Manage all aspects of operations and client engagements including full-cycle business development, C-Suite stakeholder advisement, and creation of new business concepts. Lead development of financial and operational models, go-to-market strategies, and proposal negotiations. Partnered with clients including multibillion-dollar owners/developers, private equity firms, and management companies. • Led operational transformation for 24 businesses, leading teams of 20+ cross functional executives. Combined Gross Revenue in excess of $120M.• Developed and implemented operating structure and financial model for over 30 businesses, including labor models, product mix, pricing, estimated sales volume, 12-month P&L forecasts, 5-year projections and pre-opening budget for clients.• Drove go-to-market strategy during the launch of 30 businesses, each representing up to $10M in year one revenue.• Demonstrated exceptional service to clients resulting in 67% of company revenue derived from client referrals and repeat patronage.• Guided development of technology solutions for clients and led customer success with revenue management systems, cost controls, POS, CRM, and custom solutions.• Influenced the development of Square’s Full-Service POS platform by assisting in the shaping of the table service architecture for special projects at Coachella Music Festival.• Launched consultancy with owner and established firm as leading brand among industry competitors.• Delivered dramatic market share growth in Los Angeles, positioning firm as leading player in highly competitive market.• Actively collaborated with company owner in creation of standard operating procedures including business development processes, service fee models, technology adoptions, staff onboarding, and client management processes.



Element Collective

• United States

• Director of Operations, Quality Social

  • 2011 - 2013

  - Dramatically enhanced brand value and turned around business, leading to record setting revenue (+30%) and profits within 6 months; earned recognition as most locally loved venue in town. - Implemented cost controls and drove EBITDA from operating loss to +20% during struggling economy.



VIP-LA

• United States
• Entertainment Providers
• 1 - 100 Employee

• Founder & Managing Partner

  • 2010 - 2012

  Managed company finances to deliver 35% EBITDA; expanded market share and delivered revenue through strategic partnerships across Los Angeles, NYC, and London.



SBE Entertainment

• Sr. General Manager

  • 2007 - 2010

  - Generated EBITDA of 18-20% by fostering a memorable guest experience, while instilling principle of cost control and efficiency rooted in regular financial analysis and strategic planning. - Opened and optimized 5 businesses, each with annual revenue between $6M and $13M.



Red Carpet VIP

• Entertainment Providers
• 1 - 100 Employee

• VP & General Manager

  • 2006 - 2008

  Drove revenue gains of 60%, decreased costs by 30%, and grew profits by 200% in 6 months.



Rainbow Bar and Grill

• Assistant General Manager

  • Apr 2005 - Mar 2006

  Opened and operated this legendary Rock n’ Roll Bar & Grill; Revenue $6M annually with 85 staff



Rio All-Suite Hotel & Casino Las Vegas

• Relief General Manager, Gourmet Restaurants (4)

  • Jun 2003 - Apr 2005

  Outlets: VooDoo Cafe & Lounge, Fiore Steakhouse, Buzio's Fishhouse and Antonio's Ristorante.