International Marketing Manager

• Jul 2013 - Sep 2013

Guide global marketing strategy in Europe, Korea, Japan, Australia, and new markets. Manage a team of salaried employees. Lead cross-functional teams on country and product launches. Guide international marketing strategy by coordinating with international country marketing managers.

Marketing Operations Manager

• Aug 2012 - Jul 2013

Develop and maintain marketing strategies to meet agreed company objectives. Evaluate customer research, market conditions, and competitor data and implement strategic marketing solutions as needed. Research and implement industry best practices. Analyze potential strategic research partner relationships and manage current research partner relationships. Research, launch and manage new products. • Led the development, launch, and promotion of a weight loss program and supporting… Show more Develop and maintain marketing strategies to meet agreed company objectives. Evaluate customer research, market conditions, and competitor data and implement strategic marketing solutions as needed. Research and implement industry best practices. Analyze potential strategic research partner relationships and manage current research partner relationships. Research, launch and manage new products. • Led the development, launch, and promotion of a weight loss program and supporting material. • Coordinated the transition of 22 web product detail pages to new, improved, and interactive pages.

Sales and Market Development Manager

• Mar 2011 - Aug 2012

Lead business to customer email and text communications. Work in coordination with the Director of Sales Communications on video projects, website innovations, and new services. Assist the President of the company in an administrative function. Complete special customer retention projects as assigned by the President. Oversee all customer recognition. Manage a team of managers. • Increased email open rate from 32% to 39% resulting in millions of additional opens annually. • Helped… Show more Lead business to customer email and text communications. Work in coordination with the Director of Sales Communications on video projects, website innovations, and new services. Assist the President of the company in an administrative function. Complete special customer retention projects as assigned by the President. Oversee all customer recognition. Manage a team of managers. • Increased email open rate from 32% to 39% resulting in millions of additional opens annually. • Helped manage the design and implementation of a Microsoft SharePoint social media platform for over 10,000 customers. • Earned email optimization certification from Marketing Experiments. • Earned landing page optimization certification from Marketing Experiments.

Marketing Analyst

• Jul 2009 - Mar 2011

Manage and grow premium skin care and hair care businesses. Plan and execute promotions. Research markets and manage product creation and innovation from concept to shelf. Understand and help to manage inventories, turns and scrap. • Led the development and launch of 37 hair care products resulting in an increase in revenue of 3 million dollars annually. • Led the development, launch and promotion of 3 premium skin care products. • Managed transition to new box material resulting… Show more Manage and grow premium skin care and hair care businesses. Plan and execute promotions. Research markets and manage product creation and innovation from concept to shelf. Understand and help to manage inventories, turns and scrap. • Led the development and launch of 37 hair care products resulting in an increase in revenue of 3 million dollars annually. • Led the development, launch and promotion of 3 premium skin care products. • Managed transition to new box material resulting in $500,000 annual savings. • Managed inventory and scrap reduction initiatives during major brand transition resulting in over $500,000 in scrap reduction.

Customer Care Supervisor/Manager

• Mar 2006 - Jul 2009

Develop and train dual shift customer care associates and supervisor teams totaling over 200 employees. Coordinate managerial task forces throughout the customer care department. Oversee budget forecasting for various call center improvement activities. Facilitate interaction between human resources and customer care department in relation to employee disciplinary actions as well as employee concerns. Defuse escalating customer complaints by analyzing situations and applying policy and making… Show more Develop and train dual shift customer care associates and supervisor teams totaling over 200 employees. Coordinate managerial task forces throughout the customer care department. Oversee budget forecasting for various call center improvement activities. Facilitate interaction between human resources and customer care department in relation to employee disciplinary actions as well as employee concerns. Defuse escalating customer complaints by analyzing situations and applying policy and making judgment calls. • Orchestrated the creation of, and recruitment and training of top associates for, a team specializing in customer problem resolution. • Implemented newly developed protocol and training which led to a 10% of call center productivity overall. • Helped orchestrate supervisor movements resulting in over $100,000 a year savings for company. • Proposed a flattening in reporting structure which saved the company over $70,000 dollars in salaries a year. • Created certification process for associates then worked with management to implement throughout the department.

Customer Service Team Leader/Supervisor

• Nov 2005 - Mar 2006