Jeffrey Scott
Lead Application Support Engineer at Cerberus- Claim this Profile
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Bio
Brett-Michael Green
Working with Jeff was a real pleasure and he is great at what he does. Many customers reported that the support they received from Jeff was above and beyond. When needed, he was able to coordinate with the engineering department to get the details needed to patch a bug or create a new feature. Jeff was highly engaged and was often an early alert for issues with our web sites. Jeff was the most outspoken in giving actionable feedback to the sites that I managed, which benefited the whole team. Jeff was active in improving our company culture. When we switched to remote work for COVID-19, Jeff put together a recurring virtual event that improved engagement and team-building. Cerberus also put together a company volunteering committee, which of course Jeff immediately applied himself to. I can strongly recommend Jeff for software support, and I also think he would bring great organizational benefits to any role.
Emily Youngs
Jeff is a person you definitely want on your team in any capacity. He puts his heart and soul into delivering top-notch, timely service and prides himself on both creating and maintaining the highest level of service and customer satisfaction. He takes his work personally and therefore goes above and beyond the call of duty time after time. Jeff is a trusted colleague and a reliable teammate who delivers consistent high-quality results and adds incredible value. He is one of an increasingly rare breed: a Linchpin.
Brett-Michael Green
Working with Jeff was a real pleasure and he is great at what he does. Many customers reported that the support they received from Jeff was above and beyond. When needed, he was able to coordinate with the engineering department to get the details needed to patch a bug or create a new feature. Jeff was highly engaged and was often an early alert for issues with our web sites. Jeff was the most outspoken in giving actionable feedback to the sites that I managed, which benefited the whole team. Jeff was active in improving our company culture. When we switched to remote work for COVID-19, Jeff put together a recurring virtual event that improved engagement and team-building. Cerberus also put together a company volunteering committee, which of course Jeff immediately applied himself to. I can strongly recommend Jeff for software support, and I also think he would bring great organizational benefits to any role.
Emily Youngs
Jeff is a person you definitely want on your team in any capacity. He puts his heart and soul into delivering top-notch, timely service and prides himself on both creating and maintaining the highest level of service and customer satisfaction. He takes his work personally and therefore goes above and beyond the call of duty time after time. Jeff is a trusted colleague and a reliable teammate who delivers consistent high-quality results and adds incredible value. He is one of an increasingly rare breed: a Linchpin.
Brett-Michael Green
Working with Jeff was a real pleasure and he is great at what he does. Many customers reported that the support they received from Jeff was above and beyond. When needed, he was able to coordinate with the engineering department to get the details needed to patch a bug or create a new feature. Jeff was highly engaged and was often an early alert for issues with our web sites. Jeff was the most outspoken in giving actionable feedback to the sites that I managed, which benefited the whole team. Jeff was active in improving our company culture. When we switched to remote work for COVID-19, Jeff put together a recurring virtual event that improved engagement and team-building. Cerberus also put together a company volunteering committee, which of course Jeff immediately applied himself to. I can strongly recommend Jeff for software support, and I also think he would bring great organizational benefits to any role.
Emily Youngs
Jeff is a person you definitely want on your team in any capacity. He puts his heart and soul into delivering top-notch, timely service and prides himself on both creating and maintaining the highest level of service and customer satisfaction. He takes his work personally and therefore goes above and beyond the call of duty time after time. Jeff is a trusted colleague and a reliable teammate who delivers consistent high-quality results and adds incredible value. He is one of an increasingly rare breed: a Linchpin.
Brett-Michael Green
Working with Jeff was a real pleasure and he is great at what he does. Many customers reported that the support they received from Jeff was above and beyond. When needed, he was able to coordinate with the engineering department to get the details needed to patch a bug or create a new feature. Jeff was highly engaged and was often an early alert for issues with our web sites. Jeff was the most outspoken in giving actionable feedback to the sites that I managed, which benefited the whole team. Jeff was active in improving our company culture. When we switched to remote work for COVID-19, Jeff put together a recurring virtual event that improved engagement and team-building. Cerberus also put together a company volunteering committee, which of course Jeff immediately applied himself to. I can strongly recommend Jeff for software support, and I also think he would bring great organizational benefits to any role.
Emily Youngs
Jeff is a person you definitely want on your team in any capacity. He puts his heart and soul into delivering top-notch, timely service and prides himself on both creating and maintaining the highest level of service and customer satisfaction. He takes his work personally and therefore goes above and beyond the call of duty time after time. Jeff is a trusted colleague and a reliable teammate who delivers consistent high-quality results and adds incredible value. He is one of an increasingly rare breed: a Linchpin.
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Credentials
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Certified Beer Server
Cicerone Certification Program -
CraftBeer.com Beer 101
Brewers Association
Experience
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Cerberus
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Defense and Space Manufacturing
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Lead Application Support Engineer
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May 2022 - Present
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Senior Application Support Engineer
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Nov 2018 - May 2022
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Anomali
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United States
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Computer and Network Security
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100 - 200 Employee
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Instructional Designer
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Jun 2017 - Nov 2018
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Invincea, Inc.
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United States
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Computer and Network Security
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1 - 100 Employee
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Product Manager
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May 2015 - Jun 2017
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Customer Care Specialist
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Nov 2012 - May 2015
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Altegrity
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Security and Investigations
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1 - 100 Employee
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Technical Support Manager
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Aug 2011 - Nov 2012
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Network Administrator
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Sep 2008 - Aug 2011
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ObjectVideo
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United States
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Software Development
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1 - 100 Employee
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PC/LAN Tech
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Jun 2004 - Sep 2008
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DynCorp International
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Tech II
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2001 - 2004
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Education
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Pittsburgh Technical Institute
A.A, Computer Systems Specialist -
Weir High School