SENIOR CARRIER SALES

• Jul 2021 - Present

Responsible for training new carrier reps to maximize profit margins by using strong negotiation skills. Performed compliance procedures to approve carriers using program Carrier 411. Communicated with insurance companies daily to verify insurance coverage and VIN numbers. Create relationships with customers and carriers by making inbound and outbound calls. Meet daily and weekly quotas by negotiating on the daily spot market. Track and trace drivers to meet customer demands and expectations on expedited freight. Manage multiple accounts using Microsoft Outlook to communicate with customers and carriers to send rate confirmations, updates, and quotes. Post out freight through DAT and Truck Stop. Weekly on-call rotation for after-hours support. Show less

SENIOR ACCOUNT MANAGER

• Feb 2021 - Jul 2021

LOGISTICS BROKER/DISPATCHER

• Aug 2018 - Feb 2021

Create relationships with Customers and carriers by making inbound and outbound calls . Meet daily and weekly quotas by negotiating on the daily spot market. Track and trace drivers to meet customer demands and expectations on expedited Freight. Manage multiple accounts using Microsoft outlook to communicate with customers and carriers to send rate confirmations, updates and quotes. Post out freight through DAT and truck stop. Create relationships with Customers and carriers by making inbound and outbound calls . Meet daily and weekly quotas by negotiating on the daily spot market. Track and trace drivers to meet customer demands and expectations on expedited Freight. Manage multiple accounts using Microsoft outlook to communicate with customers and carriers to send rate confirmations, updates and quotes. Post out freight through DAT and truck stop.

ACCOUNT MANAGER

• Sep 2015 - Aug 2018

Managed over 100 customer accounts using Microsoft Excel and Outlook. Scheduled appointments with customers for shipping and receiving product. Maintained and created relationships with customers by meeting expectations and providing excellent communication. Spot quoted lanes using Pricing tool for rates based on the hot market map. Negotiated contracts and pricing with customers and carriers. Managed over 100 customer accounts using Microsoft Excel and Outlook. Scheduled appointments with customers for shipping and receiving product. Maintained and created relationships with customers by meeting expectations and providing excellent communication. Spot quoted lanes using Pricing tool for rates based on the hot market map. Negotiated contracts and pricing with customers and carriers.

LEAD MITIGATION TECHNICIAN

• Sep 2011 - Aug 2014

Performed residential, commercial and industrial restoration services such as fire, smoke, soot, water, mold, and vandalism. Worked with major Insurance companies and adjusters to provide estimates. Used Xactimate, Mica and Moisture Mapping to create sketches, pricing, and plans for restoration. Handled 24 hour on call rotation for emergency restoration services. Achieved IICRC certifications including Applied structural drying, Water Mitigation, Odor Control Specialist, and Carpet cleaning technician. Show less

MANAGER

• Feb 2006 - Jul 2010

Hired and trained employees to perform daily food preparation, assembly and presentation. Managed two franchise locations. Handled inventory control and stock ordering. Scheduled employees according to company budgets. Reported all money transactions using Microsoft Excel. Hosted catering events for residential and business customers. Hired and trained employees to perform daily food preparation, assembly and presentation. Managed two franchise locations. Handled inventory control and stock ordering. Scheduled employees according to company budgets. Reported all money transactions using Microsoft Excel. Hosted catering events for residential and business customers.