Experience

Public Utility Commission of Texas

• United States
• Government Administration
• 100 - 200 Employee

• Competitive Markets Analyst

  • Oct 2013 - Present

  Monitors and analyzes issues and developments in the electricity market, and evaluates the impacts on the wholesale and retail markets. Participates in policy development and rulemaking activities in coordination with other divisions and prepares documents for Commission action. Prepares documents and recommendations in response to Commission or legislative directives. Assists in the creation of Commission reports on electric services, including reports on market power, market competitiveness, service availability and other issues.



Public Utility Commission (PUCT)

• Enforcement Analyst

  • Jan 2010 - Sep 2013

  Acquires and maintains knowledge of the electric and telecommunications industries as well as the PUC Substantive Rules. Prepares documents describing violations and recommends appropriate penalties and enforcement actions such as Notice of Violations or Notices of Non-Compliance. Monitors developments and issues in the electricity market to evaluate potential impacts on the retail electric markets. Reviews and analyzes complaints related to the telecommunications and electric industries. Acquires and maintains knowledge of the electric and telecommunications industries as well as the PUC Substantive Rules. Prepares documents describing violations and recommends appropriate penalties and enforcement actions such as Notice of Violations or Notices of Non-Compliance. Monitors developments and issues in the electricity market to evaluate potential impacts on the retail electric markets. Reviews and analyzes complaints related to the telecommunications and electric industries.



Texas Residential Construction Commission

• United States
• Government Administration
• 1 - 100 Employee

• Ombudsman

  • Jun 2008 - Jan 2010

  Coordinated communication between homeowners and their builder to obtain resolution of disputes. Assisted in developing special administrative analyses, reports and summaries. Responded to inquiries and interpreted rules, regulations, policies and procedures. Managed the complaint process including documenting communications, offers or violation of commission rules. Developed, coordinated and maintained record keeping and filing system. Coordinated communication between homeowners and their builder to obtain resolution of disputes. Assisted in developing special administrative analyses, reports and summaries. Responded to inquiries and interpreted rules, regulations, policies and procedures. Managed the complaint process including documenting communications, offers or violation of commission rules. Developed, coordinated and maintained record keeping and filing system.



Texas Department of Insurance

• United States
• Government Administration
• 700 & Above Employee

• Insurance Specialist II

  • Oct 2001 - Oct 2008

  Reviewed property and casualty policy forms, endorsements and rules and recommended them approval or disapproval based on their compliance with statutes and agency rules. Responded to inquiries from the insurance industry and public regarding filing procedures. Evaluated and determined appropriate action on complaints.

• Insurance Specialist III

  • Oct 2003 - May 2008

  Analyze complaints, including trends, regarding both personal and commercial lines. Administer a final resolution to the complaints utilizing the statutory requirements of the state. Correspond with professionals in the industry regarding practices and consumer interests. Research policy information to assemble comprehensive comparisons of company policies. Obtain current information concerning complex insurance issues. Make recommendations for legal action when appropriate.



Farmers Insurance Group

• United States
• Consumer Services
• 1 - 100 Employee

• Senior Claims Adjuster

  • Jul 1996 - Dec 1999

  Inspected properties suffering loss in order to facilitate a successful conclusion of the claim. Interpreted legal policy terms and conditions to increase customer understanding. Conducted investigations regarding coverage issues and claim inconsistencies. Rendered coverage decisions based on available information and facts of loss. Inspected properties suffering loss in order to facilitate a successful conclusion of the claim. Interpreted legal policy terms and conditions to increase customer understanding. Conducted investigations regarding coverage issues and claim inconsistencies. Rendered coverage decisions based on available information and facts of loss.