Experience

Paylocity

• United States
• Software Development
• 700 & Above Employee

• Associate System Engineer

  • Feb 2023 - Present

  Lake Mary, Florida, United States

• EUC Support Analyst

  • Aug 2022 - Feb 2023

  Lake Mary, Florida, United States - Actively providing Front-line support for 6000+ End Users, from Support Tickets to answering the EUC hotline. - Actively discovering trends in issues & created Knowledge Base Articles with an “End User” mindset for how to easily fix the issues themselves, reducing call volume & generated tickets by over 40% with the Knowledge Base articles I continue to publish. - Currently well known in the EUC department as a well-rounded individual with a great technical background, providing… Show more - Actively providing Front-line support for 6000+ End Users, from Support Tickets to answering the EUC hotline. - Actively discovering trends in issues & created Knowledge Base Articles with an “End User” mindset for how to easily fix the issues themselves, reducing call volume & generated tickets by over 40% with the Knowledge Base articles I continue to publish. - Currently well known in the EUC department as a well-rounded individual with a great technical background, providing technical guidance to Tier 1 Support, Tier 2 Support, and Tier 3 Support (EUC Seniors). - Actively managing and maintaining ALL support requests for the Lake Mary, Florida office with 500+ End Users, including but not limited to, Walk-up traffic to the EUC office, badge ID’s, in-office Networking issues, desk installations, hardware setups. - Actively working with Infrastructure (Networking contact) for the Lake Mary, FL office to obtain hands-on experience with the Network setup of Paylocity offices. - Actively providing continued recommendations to the EUC Manager with guidance for how to properly handle and grow the EUC Department. - Actively working closely with the EUC Engineers to gain experience with automation using PowerShell, MCM & Intune. - Actively discovering multiple issues & bugs within our infrastructure and reported the issues & bugs to proper departments, EUC Engineers, Infrastructure, and System Admins. - Not only reported issues & bugs to the proper channels, but also handed the proper channels the recommended steps & fixes to resolve the bugs & issues. - Actively working together with departments such as EUC Engineering & Infrastructure to fix the communication issues with the EUC Team, to bring the best End User Experience to our End Users. - Actively maintaining all Hardware Inventory for the Lake Mary, Florida office which includes 500+ End Users. - Actively providing white-glove service to Executives making more than 6 figures a year.

• Associate EUC Support Analyst

  • Jul 2021 - Aug 2022

  Lake Mary, Florida, United States



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Dec 2014 - Mar 2023

  Daytona Beach, Florida Area



CompuSys

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Level II Helpdesk Technician

  • Jun 2016 - Jul 2021

  Daytona Beach, Florida Area - Level II Helpdesk Technician - Resolved escalated support tickets from Tier I - Server Administration – Controlled Windows Server Infrastructure – Deployed update patch management, created AD Groups and deployed features / settings via Group Policy. - Performed Firmware Updates To Hardware Firewall Appliances Remotely. - DNS Administration – Controlled Internal DNS Infrastructure & managed website blocking via Cisco Umbrella. - VoIP Support – Resold & provided support for… Show more - Level II Helpdesk Technician - Resolved escalated support tickets from Tier I - Server Administration – Controlled Windows Server Infrastructure – Deployed update patch management, created AD Groups and deployed features / settings via Group Policy. - Performed Firmware Updates To Hardware Firewall Appliances Remotely. - DNS Administration – Controlled Internal DNS Infrastructure & managed website blocking via Cisco Umbrella. - VoIP Support – Resold & provided support for VoIP phones. - Sales – Sold Computers, Computer hardware upgrades, infrastructure updates, server upgrades & servers. - Onsite Support – Provided White-glove hands-on service face-to-face - Performed Networking Installs – Installed Switches, Setup Networking Racks / Server Racks, Ran Ethernet Cables, setup Patch Panels, created Keystones & wall plates. - Onboarded 20+ New MSP Clients & Contracts - Managed M365 Admin Center, On-Prem Exchange, as well as Google Apps. - Processed Accounts Payable, Accounts Receivable, Invoicing, Contract Generation and Purchasing using Quickbooks. Show less



San Lorenzo Design

• Photo Editor

  • Nov 2014 - Jun 2015

  Daytona Beach, Florida Area Took photos of inventory and edited photos using Photoshop, which were then uploaded to their website, https://sanlorenzodesign.com/



BJ's Wholesale Club

• United States
• Retail
• 100 - 200 Employee

• Cashier

  • Aug 2014 - Nov 2014

  Daytona Beach, Florida Area



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Cashier

  • Dec 2013 - Aug 2014

  Daytona Beach, Florida Area