Experience

LOI

• Netherlands
• E-learning
• 300 - 400 Employee

• Teamleider Studiebegeleiding

  • Oct 2020 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Evaluator Nike

  • Mar 2019 - Oct 2020

  Responsible for supporting the monitoring and evaluating the quality of inbound and/outbound calls and other customer contact methods for accuracy and adherence to established quality standards.Responsibilities:- Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat and email-Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)-Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices-Participates in internal quality audits designed to improve overall contact quality and recommend changes-Providing feedback, workshops and training to agents Show less

• Customer Support Advisor & Social Media Executive

  • Aug 2017 - Mar 2019

  During this function I worked for Nike.com, providing customer service and supporting the Quality team.Responsibilities:-Providing customer service for the Dutch market (emails and chat)-Above target customer service satisfaction on a consistent basis-Responsible as floor support for new hires joining the team-Supporting Dutch consumers on social media (facebook, twitter)



Holding Mr Badge Int bv (1977)

• Netherlands
• Spectator Sports
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2016 - Mar 2017

  During this function I was responsible for the inbound and outbound communication towards customers. The tools I used to help consumers were phone, e-mail, chat and social media. The company manages different webshops, including Voetbalshop, the number 1 e-commerce football specialist in the Netherlands and Belgium. Moreover, they manage the official webshop of the KNVB. During this function I was responsible for the inbound and outbound communication towards customers. The tools I used to help consumers were phone, e-mail, chat and social media. The company manages different webshops, including Voetbalshop, the number 1 e-commerce football specialist in the Netherlands and Belgium. Moreover, they manage the official webshop of the KNVB.



P1 Travel

• Netherlands
• Travel Arrangements
• 1 - 100 Employee

• Medewerker communicatie

  • Sep 2014 - Jan 2015

  Events Travel is an online travel agency who gives clients access to the biggest sports and music events around the world. During my internship I was responsible for the communication towards companies and individuals by phone, email and social media. Moreover, I performed several marketing activities, administration tasks, and I supported the financial department by making invoices. Events Travel is an online travel agency who gives clients access to the biggest sports and music events around the world. During my internship I was responsible for the communication towards companies and individuals by phone, email and social media. Moreover, I performed several marketing activities, administration tasks, and I supported the financial department by making invoices.