Experience

Original Parts Group, Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service / Sales Representative

  • Feb 2013 - Present

  2/2013 – Present Inside Sales / Customer Service, Original Parts Group, Inc., Seal Beach, CA  Provide exceptional Customer Service  Enter customer orders into Morse Data software program  Respond promptly to customers inquiries  Verify product availability and advise customers of back ordered items  Check on status of back order items and advise realistic ETA’s  Process credit card payments  Track shipments and resolve shipping errors  Issue return authorizations and call tags  Process credit memos  Answer 70-80 incoming phone calls per day Show less



Fresh and Easy

• Long Beach, CA

• Customer Assistant

  • May 2012 - Feb 2013

   Make the customers shopping experience as enjoyable as possible  Assist customers with finding items in the store  Inform customers of specials and promotions  Assist customers with refunds and exchanges  Stock shelves, rotate products and keep the store clean  Make the customers shopping experience as enjoyable as possible  Assist customers with finding items in the store  Inform customers of specials and promotions  Assist customers with refunds and exchanges  Stock shelves, rotate products and keep the store clean



Seal Beach Animal Care Center

• Seal Beach

• Volunteer

  • Sep 2011 - Feb 2013

  Provide exercise, care, and compassion to animals awaiting adoption. Work with other volunteers in socializing shy or aggressive animals. Provide exercise, care, and compassion to animals awaiting adoption. Work with other volunteers in socializing shy or aggressive animals.



Shimmick Corporation

• United States
• Construction
• 100 - 200 Employee

• Office Manager

  • 2008 - 2010

  9/2008 – 5/2010 Office Manager, Shimmick Construction, Yorba Linda, CA  Managed on-boarding of new employees,  Verified I-9 and W-4 forms were filled out accurately and completely  Administered on-site drug testing program  Prepared and reviewed monthly certified payroll documents  Provided training to office staff on Viewpoint software and accompanying paperless environment  Reviewed vendor invoices for accuracy before forwarding to office personnel for payment  Worked with vendors and engineers to resolve discrepancy’s with invoicing issues  Created month end A/P and costing reports for Project Manager  Maintained petty cash drawer of $500.00 with 100% accuracy  Performed back up for document control and for office managers at three other locations  Purchased office supplies at lowest cost using three quote system Show less



Nelson Stud Welding

• Walnut, CA

• Customer Service Coordinator

  • 2005 - 2008

  2/2005 – 9/2008 Customer Service Coordinator, Nelson Stud Welding, Walnut, CA  Entered purchase orders and verified product availability using ERP software program  Answered multi-line phone system, approximately 40-50 calls per day  Entered approximately 35-45 orders per day  Ordered, received, and reconciled inventory for three warehouses  Produced, reviewed, and reconciled weekly and monthly reports  Issued return authorizations and processed returns 2/2005 – 9/2008 Customer Service Coordinator, Nelson Stud Welding, Walnut, CA  Entered purchase orders and verified product availability using ERP software program  Answered multi-line phone system, approximately 40-50 calls per day  Entered approximately 35-45 orders per day  Ordered, received, and reconciled inventory for three warehouses  Produced, reviewed, and reconciled weekly and monthly reports  Issued return authorizations and processed returns



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• US Navy

  • 1984 - 1988

  Honorable Discharge. Honorable Discharge.