Experience

XSOLCORP

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Nov 2019 - Present



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Senior Project Lead

  • Jun 2015 - May 2019

  Managing multiple projects as Development Lead / Project Lead on the Teller platform system in the Branch Delivery Application and Architecture team. The projects, utilizing both Waterfall and Agile methodologies, enhanced the Customer experience and eliminated inefficiencies, increased sales productivity for the Teller. Working with business, developers, architects, testers and system business analyst to successfully deliver enhancements to Teller workstations. Working with Senior Manager to track existing projects, forecast/plan new projects and develop organization, resource plan for scheduling and resource allocation.

• Project Manager

  • Nov 2014 - Jan 2015

  Managing the re-platform of the TeleScotia Interactive Voice Response System (IVR). TeleScotia IVR redesign will include the reform of call flow, authentication procedures and transaction, and the introduction of natural language call steering that allow the customer to specify his or her call intent. Managing the re-platform of the TeleScotia Interactive Voice Response System (IVR). TeleScotia IVR redesign will include the reform of call flow, authentication procedures and transaction, and the introduction of natural language call steering that allow the customer to specify his or her call intent.

• Project Manager / Project Lead

  • Nov 2013 - Aug 2014

  Managed multiple teams through the successful implementation of a Data Capture, Index, and Workflow (DCIW) division project. The project was an Infrastructure upgrade to integrate DCIW with the AS400 Case Management system. Integration between the two systems automated the processing of Investment transactions between branch and back office (Investment Servicing Unit / RESP Center) Responsible for planning, creating and maintaining project documents, including; Project Schedule, Scope Management Plan, Resource Breakdown Structure, Budget Forecast/Baseline. Monitored and controlled Invoices, Work Authorizations, Statements of Work and Change Requests to keep project on schedule and within budget.



Livingston International

• Canada
• International Trade and Development
• 700 & Above Employee

• Project Manager / Senior Business Systems Analyst

  • Jun 2012 - Nov 2013

  Managed members of a multinational team developing a new enterprise US customs brokerage system based on the .NET Framework using Agile/Scrum methodology allowing Livingston to incorporate recent US acquisitions and the existing business on a common system. Completed project initiation, requirements gathering, scope definition and development management encompassed various product components and 30+ system interfaces.Developing project plans, maintaining staff workloads, wireframes, user stories, use cases and functional requirement documents. Assisted Project Director with staff recruitment and co-ordinated with management, developers and testers users in both Canada and US.Coordinating with offshore Quality Assurance testing company (Mexico) for system testing and offshore software services company (India) for system development.



HP Insurance Services

• Project Manager/Technical Team Lead

  • Jan 1992 - Jun 2011

  Led, as project manager and/or technical lead, a number of internal and client projects for the deployment of enterprise insurance solutions in local and international locations including U.S., England, South Africa, Japan and China.Responsible for managing project teams in all areas of large-scale systems implementation including client engagement, requirements gathering, project planning, installation, configuration and technical leadership. Developed and delivered training for in-house and client groups.Provided resource management and development of teams ranging in size from five to greater than thirty people including coaching and mentoring, work assignments, performance reviews, motivational activities and addressing performance challenges.Developed and delivered the INGENIUM training courses to many HP/SOLCORP clients, both domestic and international (South Africa, US, China). This enabled client staff to use and maintain the INGENIUM system easily and effectively