President, PEO

• Aug 2023 - Present

Head of Client Solutions Architecture

• Jan 2023 - Sep 2023

Head Of Technology Operations

• Jul 2021 - Mar 2023

Chief Operations Officer

• Jul 2019 - Jul 2021

Senior Vice President Operations

• Nov 2014 - Jun 2019

• Responsible for the overall Operations of SIDECAR HR • Manage IT infrastructure to include all data and voice systems • Senior Level Relationship manager for all clients • Partner with CEO to assist in developing the strategic direction of the company while executing on the various deliverables • Responsible for the overall Operations of SIDECAR HR • Manage IT infrastructure to include all data and voice systems • Senior Level Relationship manager for all clients • Partner with CEO to assist in developing the strategic direction of the company while executing on the various deliverables

Delivery Group Manager

• 2000 - 2007

SENIOR CLIENT MANAGER (2006-2007) • Responsible for the overall client relationship with the customer service center which includes daily interactions between senior level contacts at a major Government contractor with revenue in excess of 150 million per year • Took a lead role to improve processes and applied six sigma methodologies within the call center, to enhance the customer service delivery to the client DELIVERY GROUP MANAGER (2004-2006) • Daily responsibilities… Show more SENIOR CLIENT MANAGER (2006-2007) • Responsible for the overall client relationship with the customer service center which includes daily interactions between senior level contacts at a major Government contractor with revenue in excess of 150 million per year • Took a lead role to improve processes and applied six sigma methodologies within the call center, to enhance the customer service delivery to the client DELIVERY GROUP MANAGER (2004-2006) • Daily responsibilities included the ongoing management and delivery for 21 clients to include corporations such as Coca Cola, Campbell Soup, and Credit Suisse • Accountable for implementing new business and overseeing the staffing, client relationship and financial management • Directly managed a team of 4 Cluster Managers and 125 associates • Served as the National Leader for the Corporate Assessment and Rewards program CLUSTER MANAGER (2000-2004) • Implemented new Health and Welfare Administration client, which represented 200,000 employees • Managed the ongoing daily operation of three client teams to include Health and Welfare and Defined Contribution Administration which represents ~$11M in revenue annually • Managed a staff of 6 managers and 56 associates Show less SENIOR CLIENT MANAGER (2006-2007) • Responsible for the overall client relationship with the customer service center which includes daily interactions between senior level contacts at a major Government contractor with revenue in excess of 150 million per year • Took a lead role to improve processes and applied six sigma methodologies within the call center, to enhance the customer service delivery to the client DELIVERY GROUP MANAGER (2004-2006) • Daily responsibilities… Show more SENIOR CLIENT MANAGER (2006-2007) • Responsible for the overall client relationship with the customer service center which includes daily interactions between senior level contacts at a major Government contractor with revenue in excess of 150 million per year • Took a lead role to improve processes and applied six sigma methodologies within the call center, to enhance the customer service delivery to the client DELIVERY GROUP MANAGER (2004-2006) • Daily responsibilities included the ongoing management and delivery for 21 clients to include corporations such as Coca Cola, Campbell Soup, and Credit Suisse • Accountable for implementing new business and overseeing the staffing, client relationship and financial management • Directly managed a team of 4 Cluster Managers and 125 associates • Served as the National Leader for the Corporate Assessment and Rewards program CLUSTER MANAGER (2000-2004) • Implemented new Health and Welfare Administration client, which represented 200,000 employees • Managed the ongoing daily operation of three client teams to include Health and Welfare and Defined Contribution Administration which represents ~$11M in revenue annually • Managed a staff of 6 managers and 56 associates Show less

Manager, Operations

• 1986 - 2000

MANAGER OF OPERATIONS (1996-2000) – TAMPA, FL • Responsible for the overall management of the Call Center to include 200 associates and multiple accounts to total more than $200M in sales annually • Direct responsibility to manage and measure customer and employee expectations on a daily basis • Introduced and implemented call center management principles and procedures MANAGER OF TECHNICAL SUPPORT (1995-1996) – TAMPA, FL • Managed entire technical infrastructure to… Show more MANAGER OF OPERATIONS (1996-2000) – TAMPA, FL • Responsible for the overall management of the Call Center to include 200 associates and multiple accounts to total more than $200M in sales annually • Direct responsibility to manage and measure customer and employee expectations on a daily basis • Introduced and implemented call center management principles and procedures MANAGER OF TECHNICAL SUPPORT (1995-1996) – TAMPA, FL • Managed entire technical infrastructure to include both voice and data operations • Implemented new Point of Sale Technology to increase productivity by 25% • Managed a staff of five Technical Support associates MANAGER OF OPERATIONS (1991-1995) – WALTHAM, MA • Through a solid partnership with the sales organization, expanded the call center from $20M to $45M • Responsible for overall management of Business Travel Center with a total staff of 50 associates and sales in excess of $45M annually MANAGER, TRAINING AND DEVELOPMENT (1988-1991) – NEW YORK, NY • Implemented multiple training programs in the Travel Division. Acted as training consultant for the 50+ Business Travel Centers within the United States • Managed a staff of 10 trainers and oversaw regional training centers located in New York, Atlanta, and Phoenix SENIOR TRAINING SPECIALIST (1986-1988) – NEW YORK, NY • Developed and delivered various training programs to include the first entry-level program for the Travel Services Division • Delivered onsite training in a number of network offices in the US and supported the Key Facilitator (Onsite Trainer) position Show less MANAGER OF OPERATIONS (1996-2000) – TAMPA, FL • Responsible for the overall management of the Call Center to include 200 associates and multiple accounts to total more than $200M in sales annually • Direct responsibility to manage and measure customer and employee expectations on a daily basis • Introduced and implemented call center management principles and procedures MANAGER OF TECHNICAL SUPPORT (1995-1996) – TAMPA, FL • Managed entire technical infrastructure to… Show more MANAGER OF OPERATIONS (1996-2000) – TAMPA, FL • Responsible for the overall management of the Call Center to include 200 associates and multiple accounts to total more than $200M in sales annually • Direct responsibility to manage and measure customer and employee expectations on a daily basis • Introduced and implemented call center management principles and procedures MANAGER OF TECHNICAL SUPPORT (1995-1996) – TAMPA, FL • Managed entire technical infrastructure to include both voice and data operations • Implemented new Point of Sale Technology to increase productivity by 25% • Managed a staff of five Technical Support associates MANAGER OF OPERATIONS (1991-1995) – WALTHAM, MA • Through a solid partnership with the sales organization, expanded the call center from $20M to $45M • Responsible for overall management of Business Travel Center with a total staff of 50 associates and sales in excess of $45M annually MANAGER, TRAINING AND DEVELOPMENT (1988-1991) – NEW YORK, NY • Implemented multiple training programs in the Travel Division. Acted as training consultant for the 50+ Business Travel Centers within the United States • Managed a staff of 10 trainers and oversaw regional training centers located in New York, Atlanta, and Phoenix SENIOR TRAINING SPECIALIST (1986-1988) – NEW YORK, NY • Developed and delivered various training programs to include the first entry-level program for the Travel Services Division • Delivered onsite training in a number of network offices in the US and supported the Key Facilitator (Onsite Trainer) position Show less