Jeffrey Skalinski
Senior Injury Examiner at USAA Auto Insurance- Claim this Profile
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Bio
Credentials
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Balancing Innovation and Risk
LinkedInAug, 2023- Nov, 2024 -
Risk-Taking for Leaders
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Understanding Business
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Building Accountability into Your Culture
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Critical Thinking for Better Judgment and Decision-Making
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Decision-Making Strategies
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Leading with a Growth Mindset
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Making Quick Decisions
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The Key to Good Communication: Your Audience
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A Manager's Guide to Inclusive Teams
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Asking for Feedback as an Employee
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Communicating Nonverbally
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Creating a Positive and Healthy Work Environment
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Giving and Receiving Feedback (2017)
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How to Be More Strategic in Six Steps
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How to Be an Adaptable Employee during Change and Uncertainty
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Interpersonal Communication
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Leading Strategically
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Leading with Emotional Intelligence
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Learn Emotional Intelligence, the Key Determiner of Success
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Strategic Thinking
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Adapting Leadership to Behavioral Styles
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Creating Psychological Safety for Diverse Teams
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How to Be a Positive Leader (Blinkist Summary)
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Leading and Motivating People with Different Personalities
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Mastering Self-Leadership
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Change Leadership
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Decoding Executives: Strategies to Effectively Work with Leadership
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Get Promoted Faster: Act Like a Leader
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Human-Centered Leadership
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Lead Like a Boss
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Mindful Leadership
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Orlando Magic Co-Founder Pat Williams (Thirty Minute Mentors)
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Taking Charge of Your Leadership Conversations
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Inclusive Leadership
LinkedInDec, 2022- Nov, 2024 -
Chartered Property Casualty Underwriter (CPCU)
Richmond CPCU Society Chapter -
Senior Claims Law Certification
SCLA
Experience
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USAA Auto Insurance
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United States
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Insurance
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100 - 200 Employee
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Senior Injury Examiner
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Dec 2022 - Present
As auto claims supervisor, I oversee claims activities to meet required claims policy and procedures, serving as the subject matter expert on auto claims, estimating, injury assessments, claims processing, and regulatory compliance. I also hire, train, supervise, and coach 6 associates, setting a standard for excellence and high performance for the team. We process 30+ auto and medical claims each day and resolve customer complaints, providing effective solutions and alternatives and following up on actions as appropriate. I also train and develop new team members on policies and procedures for claims processing and customer service and establish individual and team performance metrics to drive profitability and productivity. My team consistently achieves high customer ratings and key performance metrics, consistently earning an organizational rating of 4.39 out of 5. Show less
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GEICO
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United States
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Insurance
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700 & Above Employee
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Continuing Unit Examiner
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Jan 2013 - Aug 2014
I identified and resolved potential billing errors with service providers to reduce costs, reviewed, evaluated, and adjusted claims to promote fair, prompt settlement, and adjudicated claims utilizing a deep understanding of coverage benefits, including lawsuits and serious injuries. I also facilitated specialized training and administration of complex claims and projects demanding advanced claim ingenuity. Achieving full compliance with legislation and industry standards, I ensured adherence to all policies, procedures, and regulatory guidelines.Achievements: ★ Handled 65+ monthly claims and adjustments ★ Exceeded production and quality standards, maintaining 99% financial and 98% procedural accuracy Show less
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Claims Service Representative Supervisor
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Jan 2011 - Jan 2013
Serving in a supervisory capacity, I developed formal response methods to remedy complex appeals and complaints, holding responsibility for the processing of ~50 claims monthly with new and existing policyholders. Navigating increased workloads, I investigated claims, interpreted laws, regulations, and rendered insurance decisions from onset to closing. I also verified clients had proper insurance coverage prior to procedures or appointment scheduling and adhered 100% with all industry standards, federal regulations, and state statutes. Show less
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Education
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James Madison University
Bachelor of Business Administration - BBA, Accounting
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