Experience

Sable Systems International

• United States
• Biotechnology Research
• 1 - 100 Employee

• Senior Research Systems Engineer

  • Jan 2021 - Present

• System Test Manager

  • Aug 2019 - Jan 2021

• Systems and Test Engineer

  • Jan 2017 - Aug 2019

• Technical Support Specialist

  • Apr 2013 - Dec 2016

  I was initially hired into a position to support customers for a new product line that was expanding very rapidly. Support was previous handled by the product developers. I was tasked with defining and simplifying how we handle customer service and support both remotely from the office as well as on site during system setups and service visits. As I've continued my career at Sable Systems I have taken on tasks that are outside of my defined responsibilities. Sable Systems has… Show more I was initially hired into a position to support customers for a new product line that was expanding very rapidly. Support was previous handled by the product developers. I was tasked with defining and simplifying how we handle customer service and support both remotely from the office as well as on site during system setups and service visits. As I've continued my career at Sable Systems I have taken on tasks that are outside of my defined responsibilities. Sable Systems has continued to grow at a rapid pace while I have been a team member and we have been faced with many challenges during the expansion. In addition to my defined responsibilities I have taken on managing IT as well as developing a system for identifying and implementing testing practices to better deal with nonconforming products. I was also selected to lead a multi-departmental team tasked with identifying and creating a plan to solve any issues that effect customer satisfaction. We worked to implement a customer feedback system for measuring customer satisfaction and analyzing customer feedback to improve our internal processes. I have also taken on a leadership roles in a support team that has expanded from 2 members to 6 members during my time at Sable. I have developed a reputation as a strong problem solver and most, if not all, of my colleagues rely on my to provide product information and solutions to internal and external issues.



Gaming Laboratories International, LLC

• United States
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Test Engineer II

  • Nov 2010 - Mar 2013



Css Nevada

• IT Administrator

  • Jun 2006 - Jun 2010