Experience

First Aid Africa

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Oct 2019 - Present



Econet Group

• Mauritius
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Experience Consultant

  • Jun 2017 - Oct 2019

  - Interact with Customers to provide and process information in response to inquiries, concerns and requests about products and services.- Handle and resolve customer complaints.- Obtain and evaluate all relevant information to handle product and service inquiries.- Deal directly with customer either by telephone, electronically or face to face.-- Respond promptly to customer inquiries.- Set up new customer accounts.- Process orders, form, applications and requests.- Organize workflow to meet customer timeframe.- Manage customers’ accounts - Prepare and distribute customer activity reports.- Maintain customer database.- Manage administration



AfriConnect

• Sales Executive

  • Apr 2014 - Jun 2017

  - Customer Service support.- Receiving payments from clients.- Performing banking activities such as preparation of cheques and cash to be deposited.- Performing of managerial duties including inventory.- Issuing of invoices for Corporate, MNEs, SMEs and Residential customers. - Selling products and contributing to overall company sales by attending to walk in customers tasked with account management and sales support.- Keep senior accounts executives fully informed of account activity, challenges and opportunities that arise.- Identify existing accounts where additional products and services can be sold-Produced monthly sales reports and feedback-Made sure there was effective internal communication within sales, marketing and customer support and the service delivery-Negotiated agreement terms and sealed customer deals-Assisted in identifying opportunities for upcoming products and for development and enhancement of the company