Experience

Hub Group Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Success Analyst

  • Mar 2021 - Present

  • Led requirements gathering meetings with 8 different customers to help determine the scope of each project • Wrote user stories and a process flow for each onboarding and worked with the IT team on a daily basis to communicate goals and measure progress for each of these stories• Ensured that each user story passes through QA before being allowed to move to production• Completed follow up calls with the Account Management team as well as with the customer after the go-live date to ensure that everything worked as expected and troubleshot any issues that arose

• Logistics Team Lead

  • Jul 2016 - Mar 2021

• Logistics Coordinator

  • Oct 2011 - Jul 2016



Walgreens

• United States
• Retail
• 700 & Above Employee

• Walgreens Executive Assistant Manager

  • Jan 2001 - Oct 2011

  Responsibilities included assisting with hiring, training, employee development, inventory control, merchandising, and providing excellent customer service. Set and exceeded goals for dropping inventory in the store. Managed the day to day operations of a full-service pharmacy, grossing over 15 million dollars each year, which includes up to 25 employees. Responsibilities included assisting with hiring, training, employee development, inventory control, merchandising, and providing excellent customer service. Set and exceeded goals for dropping inventory in the store. Managed the day to day operations of a full-service pharmacy, grossing over 15 million dollars each year, which includes up to 25 employees.



University of Missouri - Columbia

• Data Processor

  • Jan 2000 - Jan 2001

  Used Microsoft Excel to create mailing lists for the Department of Agriculture at the University of Missouri - Columbia. Used Microsoft Excel to create mailing lists for the Department of Agriculture at the University of Missouri - Columbia.