Experience

DTS Technology LLC

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2022 - Present



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collections Specialist

  • Nov 2021 - Apr 2022

  I worked with Synchrony Bank based in the US as a Collection Specialist. Below are the tasks I do. - Monitor accounts to identify outstanding debts - Investigate historical data for each debt or bill - Find and contact clients to ask about their overdue payments - Process payments I worked with Synchrony Bank based in the US as a Collection Specialist. Below are the tasks I do. - Monitor accounts to identify outstanding debts - Investigate historical data for each debt or bill - Find and contact clients to ask about their overdue payments - Process payments



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead

  • Jan 2019 - Oct 2021

  In January 2019, I worked with VXI one of the largest BPO companies in the Philippines handling a Telecommunication account based in the US which is Comcast and I started as a Technical Support Representative. After couple of months, I was promoted to Subject Matter Expert, became part of the training team, and I was also given a chance to lead a Customer Service Team for 10 months mainly focusing on Customers Satisfaction and boosting sales by upselling to add new line of businesses. Below are some tasks I do. - Identifies performance gaps and prepares action plans for effective coaching and performance improvement during a one-on-one session - Be hands-on and demonstrates a desire to help Account Associates by building effective working relationships, driving individual responsibility, and accountability, and contributing to the site's successful performance - Plans and conducts team meetings to share information, calibrate knowledge and performance, and motivate agents to learn and excel Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2018 - Dec 2018

  I worked with Wyndham Hotels, one of the biggest hotels and Resorts groups in the US and Canada. Below are the tasks I do. - Make reservations - Provide Customer Service - Sell Additional Services and Upgrades - Give Directions and Advice - Maintain Records I worked with Wyndham Hotels, one of the biggest hotels and Resorts groups in the US and Canada. Below are the tasks I do. - Make reservations - Provide Customer Service - Sell Additional Services and Upgrades - Give Directions and Advice - Maintain Records



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Mar 2017 - Oct 2017

  I worked as a Technical Support Representative with Convergys/Concentrix one of the largest BPO companies in the Philippines handling Telecommunication account based in the US. We troubleshoot issues on Cable, HSI (Internet), Wireless, and VoIP or landlines. Below are some tasks I do. - Actively listen to customers to understand their issues or concerns - Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue - Follow-up on customers to ensure their issues are completely resolved Show less