Technical Director

• Jan 2019 - Present

Manager Professional Services

• Nov 2012 - Present

Developed and lead a team of Technical Consultant for pre-sales and post-sales activities that helps customers make sound technical decisions and maximize the adoption and value of Veritas and Symantec Solutions. Collaborates with the Sales Team in developing and effectively executing a plan that delivers target account revenue growth.Key Contributions:· Builds a diverse team of technical solution consultants and executes a technical skills development plan, including succession plans, and invests in Veritas/Symantec readiness to meet company business objectives.· Provides a high level of business and sales acumen coaching to the technical solutions consultant team and leverages individual team member's strengths to coach and develop the team.· Creates a meaningful and sustained technical executive relationships, leverages these relationships to win business and contribute to Customer lifecycle management. · Effectively communicates Dynamics vision, industry solutions and direction and a key contributor to developing and executing the top deals within accounts. · Leverages customer’s technical sales-related escalations to broaden relationships and create opportunities. · Leads the team in the design and implementation of complex Veritas solutions such as:NBU MSDP/AIR, Apps/DB agents, Enterprise Vault, Volume Replication · Implemented Infoscale Storage with Volume Replication and Information Availability with Global Cluster Option located on three different sites for a large telco in the Philippines· Leads the team in the design and implementation of complex Symantec solutions which includes:Data Loss Prevent full suiteSymantec Endpoint Protection with MS SQL (with Load Balancing and Replication for DR)Integration of Messaging Gateway (with multiple scanners) and PGP Email Gateway Encryption Data Center Security and Control Compliance Suite Show less

DEEP TECHNICAL SUPPORT – BACKUP ADMINISTRATION LEAD

• Mar 2012 - Nov 2012

Lead a team of Technical Support with level 1 and 2 expertise in managing all backup infrastructure and backup technologies. Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA. Provides clear and unambiguous communication within Incident Management case tools with frequent and timely updates and provides deep technical troubleshooting support. Key Contributions: · Increased the backup success rate of a managed backup infrastructure based in Australia from 60% to 96% in just 3 months of handling the account by resolving long standing issues and implementing best practices for backup configuration. Show less

Sr. Technical Consultant

• Nov 2007 - Feb 2012

Provides technical pre-sales/post-sales support for Symantec's Availability (Veritas Softwares) products (NetBackup, Backup Exec, Enterprise Vault, Storage Foundation, Veritas Cluster Server, Veritas Volume Replicator) Works with the sales team in a pre-sales role to develop and position solutions involving Symantec's products Responds to urgent customer inquiries Delivers product and solution presentations to customers Delivers presentations at high level speaking engagements at seminars and roadshows Conduct technical workshops to channel partners and customers Conduct Sales workshops to sales team and channel partners such as product positioning relative to competition Provides detailed and formal answers to Request for Proposal and Request for Information documents. Prepares Technical Proposal documents for meeting customer requirements Conduct solution demonstration and proof-of-concept Conduct Data Protection Assessment and Health Check Key Contributions: • Successfully completed a POC in two weeks that leads to closing a deal worth 80K USD on Netbackup for a Hotel Casino in Philippines in just 1 month • Successfully completed a POC of NetBackup Deduplication that leads to winning a renewal and additional purchase licenses on NetBackup Deduplication Solution for a UniBank in Philippines worth more than 150K USD. Sales cycle is 6 months. Show less

Systems Engineer

• Mar 2007 - Oct 2007

Provides technical pre-sales and post sales support of Symantec Availabilty products and NetApps Storage solutions. Prepares Technical Proposal documents for meeting customer requirements Implemented Backup Exec and NetBackup software from simple to complex installation and configuration including upgrade and migration for customers in the Telco, Manufacturing and Financial Industries - Implemented NetBackup Master Server and SAN Media Server with Shared Storage Option including Tape library and Virtual Tape library configuration - Implemented NetBackup Agents and Optionssuch as Oracle/Oracle RAC, SAP on Unix and Windows via BRTOOLS,MS SQL, Bare Metal Restore, NetBackup Vault - Implemented Backup Exec Media Server with Domino Agent Conduct Transfer of Knowledge training to customers Delivers product and solution presentation to customers Conduct solution demonstration and proof-of-concept Assisted customers in Disaster Recovery Exercise using NetBackup from simple scenario to complex scenario Show less

Assistant Manager

• Feb 2005 - Mar 2007

Provides pre-sales and post sales support of Symantec Availability products First project was assigned to a Telco company for one year to act as a remote hand to Systems Administrators and Database Administrators 1. Creates unix shell scripts to monitor file system and database disk usage and cpu/io system performance and utilization. 2. Provides daily,weekly and monthly report of the file system and database disk usage and cpu/io system performance and prepare standard reports on problem incidents, work accomplishments, etc. 3. Performs database and operating system shutdown and restart and file system housekeeping, backup and restore of data. 4. Provides technical documentation regarding work flow and standard operating procedures on how to monitor and keep the systems highly available Prepares Technical Proposal documents for meeting customer requirements Implemented Backup Exec and NetBackup software from simple to complex installation and configuration, including upgrade and migration for customers in the Telco, Manufacturing and Financial Industries - Implemented NetBackup Master Server and SAN Media Server with Shared Storage Option including Tape library configuration - Implemented NetBackup Agents and Options such as Oracle, SAP on Unix and Windows via BRTOOLS,MS SQL, Lotus Domino, Bare Metal Restore, NetBackup Vault Conduct Transfer of Knowledge training to customers Delivers product and solution presentation to customers Conduct solution demonstration and proof-of-concept Assisted customers in Disaster Recovery Exercise using NetBackup from simple scenario to complex scenario Implemented Enterprise Vault 6.x for Sharepoint and File Server archiving Show less

Technical Consultant

• 2005 - 2006

Technical Staff

• Oct 2001 - Feb 2005

Performs data center and network operation services and systems administration tasks such as: Online network monitoring of banks transactions. Coordinate with banks counterparts in isolating connection problems and reject transactions. Ensures that all banks are connected and good transaction is attain all the time. Handle telecommunications equipment such as modems, routers and switch configuration and organize cable infrastructure inside the data center Generation and printing of business related batch processing and daily inter-banks transaction reports. Prepares monthly sanction reports for non-compliant banks Perform database and server file system housekeeping, backup and restore of data Prepare standard reports, such as reports on problem incidents, work accomplishments, etc. Computer room housekeeping, monitoring of air-con, UPS and generator set to ensure proper operation and inventory of supplies and consumables. Conduct problem investigation on banks that are below on their standard performance and availability Show less

Service Engineer

• Jan 2000 - Jun 2001

Performs preventive maintenance and repair of POS and LG printers of HDMF branches in Metro Manila , Luzon and Bicol Performs installation and setup of new COMPAQ and DEC (Computers, Printers and Servers) equipment at customers site. Provides customers onsite technical support through maintenance and repair of COMPAQ and Digital Equipment Corp. products (Computers , Printers and Servers). Makes verbal and written reports to principals and customers regarding conditions or problem encounters Tracks client service requests/concerns to ensure immediate closure. Work as a Compaq Customer Care Representative during weekends and holidays. Show less