Experience

Principal Solutions Consulting

• IT Support



Raymond James

• United States
• Financial Services
• 700 & Above Employee

• Technology Service Representative

  • Nov 2015 - Mar 2016

  I was a contract employee for Raymond James Financial. I started out as a part-time employee and was moved to full-time after two months. I was hired on to work on password resets, after two months I was asked to join on full-time and go through their Technology Service Representative training program. I worked as a Technology Service Representative for about 2 months, my contract ended on March 4th and it was not renewed. I was a contract employee for Raymond James Financial. I started out as a part-time employee and was moved to full-time after two months. I was hired on to work on password resets, after two months I was asked to join on full-time and go through their Technology Service Representative training program. I worked as a Technology Service Representative for about 2 months, my contract ended on March 4th and it was not renewed.



EXL Legal, LLC

• Tampa/St. Petersburg, Florida Area

• Desktop Support

  • Mar 2012 - Aug 2015

  My role was as the main desktop support technician in the law firm. I worked with 200 or so users on and off-site so I am proficient with in-person and telecommunication support. I pride myself on my work ethic and friendly personality, I believe that the latter of which is absolutely an asset when working with end users on resolving issues.  Desktop Support – In this I believe that customer service needs to come first. I feel that it is imperative that technicians have… Show more My role was as the main desktop support technician in the law firm. I worked with 200 or so users on and off-site so I am proficient with in-person and telecommunication support. I pride myself on my work ethic and friendly personality, I believe that the latter of which is absolutely an asset when working with end users on resolving issues.  Desktop Support – In this I believe that customer service needs to come first. I feel that it is imperative that technicians have a friendly and upbeat attitude as well as a lot patience.  Program application – We had a few stand alone applications in our environment, which required a lot of hands on work and communication with the developers in order to ensure full functionality and productivity.  New User setup - I was responsible for new-user set ups, which included Active Directory account creation and Exchange mailbox creation. I was also responsible for setting up and configuring the User profiles as well as their Outlook profiles.  Website trouble shooting – Indentifying compatibility/plug-in issues, which sometimes required upgrading browsers or installing different ones when necessary.  Hardware/software support – This included trouble shooting any and all hardware and software, as well as installing or upgrading existing hardware and software. After my first year we completely upgraded all desktops from Windows XP to Windows 7, which included also upgrading from Office 2007 to Office 2010, as well as deploying the new computers to all on and offsite employees. In the last year we also migrated from hosted exchange to Office 365 for our Email hosting.  High level of ticket closures for users – I am a very competitive person, so I strive to be the best. Show less My role was as the main desktop support technician in the law firm. I worked with 200 or so users on and off-site so I am proficient with in-person and telecommunication support. I pride myself on my work ethic and friendly personality, I believe that the latter of which is absolutely an asset when working with end users on resolving issues.  Desktop Support – In this I believe that customer service needs to come first. I feel that it is imperative that technicians have… Show more My role was as the main desktop support technician in the law firm. I worked with 200 or so users on and off-site so I am proficient with in-person and telecommunication support. I pride myself on my work ethic and friendly personality, I believe that the latter of which is absolutely an asset when working with end users on resolving issues.  Desktop Support – In this I believe that customer service needs to come first. I feel that it is imperative that technicians have a friendly and upbeat attitude as well as a lot patience.  Program application – We had a few stand alone applications in our environment, which required a lot of hands on work and communication with the developers in order to ensure full functionality and productivity.  New User setup - I was responsible for new-user set ups, which included Active Directory account creation and Exchange mailbox creation. I was also responsible for setting up and configuring the User profiles as well as their Outlook profiles.  Website trouble shooting – Indentifying compatibility/plug-in issues, which sometimes required upgrading browsers or installing different ones when necessary.  Hardware/software support – This included trouble shooting any and all hardware and software, as well as installing or upgrading existing hardware and software. After my first year we completely upgraded all desktops from Windows XP to Windows 7, which included also upgrading from Office 2007 to Office 2010, as well as deploying the new computers to all on and offsite employees. In the last year we also migrated from hosted exchange to Office 365 for our Email hosting.  High level of ticket closures for users – I am a very competitive person, so I strive to be the best. Show less



Consumer Title Insurance Company

• Tampa/St. Petersburg, Florida Area

• Title Update Specialist and Desktop support

  • Mar 2008 - Mar 2012

  I was hired to do Title updates for Consumer Title however; when the owner realized that I could resolve most of their IT related issues faster than the on-site IT technician, I was offered a “side job” with the IT department. My title responsibilities and IT responsibilities included:  Title Updates  Title search exams  Backup to Server Support  Assistance to Basic application and desktop support I was hired to do Title updates for Consumer Title however; when the owner realized that I could resolve most of their IT related issues faster than the on-site IT technician, I was offered a “side job” with the IT department. My title responsibilities and IT responsibilities included:  Title Updates  Title search exams  Backup to Server Support  Assistance to Basic application and desktop support



First American Title Insurance Company

• Tampa/St. Petersburg, Florida Area

• IT Technician/Typist/Scanner

  • Jan 2003 - Jan 2008

  I was in charge of the “Computer Depot” which handled computer imaging, backup and restoration upon computer crash. I handled the shipping and executing of full computer set ups for remote users.  Provided assistance to remote users once their computers were received.  Utilized imaging system to setup multiple computers for users  Assisted remotes users with issues via phone and email Cross trained in multiple departments while working for First… Show more I was in charge of the “Computer Depot” which handled computer imaging, backup and restoration upon computer crash. I handled the shipping and executing of full computer set ups for remote users.  Provided assistance to remote users once their computers were received.  Utilized imaging system to setup multiple computers for users  Assisted remotes users with issues via phone and email Cross trained in multiple departments while working for First American Title, I mastered multiple job functions until I was offered a job in the IT department. My knowledge includes  Scanning documents and ensuring their quality.  Typing and proofing documentation to ensure perfection  Title updates/exams Show less I was in charge of the “Computer Depot” which handled computer imaging, backup and restoration upon computer crash. I handled the shipping and executing of full computer set ups for remote users.  Provided assistance to remote users once their computers were received.  Utilized imaging system to setup multiple computers for users  Assisted remotes users with issues via phone and email Cross trained in multiple departments while working for First… Show more I was in charge of the “Computer Depot” which handled computer imaging, backup and restoration upon computer crash. I handled the shipping and executing of full computer set ups for remote users.  Provided assistance to remote users once their computers were received.  Utilized imaging system to setup multiple computers for users  Assisted remotes users with issues via phone and email Cross trained in multiple departments while working for First American Title, I mastered multiple job functions until I was offered a job in the IT department. My knowledge includes  Scanning documents and ensuring their quality.  Typing and proofing documentation to ensure perfection  Title updates/exams Show less