Experience

Merrithew®

• Canada
• Wellness and Fitness Services
• 100 - 200 Employee

• Facilities Supervisor

  • May 2023 - Present



Torkin Manes LLP

• Canada
• Law Practice
• 100 - 200 Employee

• Manager, Administrative Services

  • Sep 2021 - Apr 2023

  Was responsible for the overall day to day operational activities of the law firm in the following administrative firm matters: Management - provided leadership and guidance to admin services staff (facilities coordinator, receptionist, records management specialist, office services/mailroom staff - 5 reports in total). Oversaw premises and maintenance of the firm which included all related deficiencies. Liaised with property management and preferred outside contractors/vendors to resolve any related property issues. Ensured facilities and equipment remained in good working order and appearance. Performed regular due diligence on related vendors to ensure best pricing. Oversaw the maintenance of inventory of ordering supplies, including receipt and approval of invoices. Assisted with the development and maintenance of the annual administrative services budget. Projects included audit and review of existing printer and copier equipment, negotiation of new records storage agreement, heath and safety - reconstituted Fire Wardens and First Aid staff (training and drilling), Provided back-up support to my team members as required. Show less



Norton Rose Fulbright

• United Kingdom
• Law Practice
• 700 & Above Employee

• Office Services & Facilities Coordinator

  • Jun 2015 - Mar 2021

  Monitor and respond to facilities requests. Maintain and monitor security pass cards and conduct quarterly audits of landlord access reports. Manage office/workstation set-up for moves and new hires. Monitor lounges, storage and case rooms for functionality and cleanliness. Track, allocate and problem solve all file space issues and requests. Responsible for maintaining key inventory of all firm furnishings and equipment. Coordinate all cleaning, maintenance and repairs of firm premises through the building services and/or external providers. Provides back-up to the Records Management team. Supports the Office Services & Facilities Manager with special projects as required. Show less



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Facilities Coordinator

  • Dec 2013 - Jan 2015

  Worked (under contract until Jan 31/15) for CB Richard Ellis, was responsible for assisting with the management of the office facilities of Macquarie North America (our client) at 181 Bay Street (Brookfield Place) in Toronto. I helped manage, code and process all facilities-related invoices, open new work-orders and oversaw facilities projects to completion. I also helped manage the monthly/scheduled work in the office such as HVAC maintenance, carpet cleaning, document shredding andUPS maintenance. Assisted with security card access when required. Regularly communicated the needs of the client to the building management (and vice versa). Worked to ensure an optimal working environment for all Macquarie staff. Show less



Goodmans LLP

• Canada
• Law Practice
• 300 - 400 Employee

• Office Services Supervisor

  • Dec 2010 - Feb 2013

  Was responsible for effectively communicating overall strategy and direction to the Office Services department. My team of 18 staff comprised of Print/Copy/Scan services, courier, mail, fax and Premises (Facilities) support. Created and maintained monthly volume reports which provided valuable information relating to print/copy/scan volumes for all photocopier and laser-printers within the firm. These reports also tracked billable/non-billable, cost recovery, variance reporting, service call frequency, fax volumes and the after-hours meal program. Monitored workload within the department and strategically evaluated when additional resources were necessary to meet department needs. Responded to concerns and issues regarding production quality and worked with firm members to resolve situations and developed measures to address similar concerns in future. Managed department expenses which included daily cash reconciliation for evening staff members that took part in Goodmans after-hours meal program. Monitored and reviewed all department invoices ensuring accuracy and performed due diligence procedures to ensure best vendor services to department and cost savings measures. HR duties included staff performance evaluations as required. Acting Management Co-Chair - Goodmans Health and Safety Committee. Emergency Response and Incident Command Team member. Show less



Heenan Blaikie

• Canada
• Law Practice
• 100 - 200 Employee

• Assistant Manager, Office Services

  • Mar 2009 - Apr 2010

  Assisted in the coordination and planning of Heenan Blaikie's office move in 2009 from 200 Bay Street to 333 Bay Street. This encompassed approximately 500 staff members. I was responsible for co-managing a $16M office construction/move budget and reporting expenditures on a bi-weekly basis to the construction/move committee. All invoices related to construction and the move had to pass my desk for review before being sent to the CEO for final payment approval. Co-managed annual office budget. Financial reporting included monthly variance reports, equipment leases. Helped prepare 2010 annual office budget within the new premises. Processed and filed invoices/general accounts payable duties. Included certificate of payments to the contractors responsible for the office build. Responsible for the collection, allocation and assignment of all filing space within the new premises (over 400 filing cabinets). Maintained newly assigned filing space. Reviewed vendor contracts for renewal/due diligence procedures as required. Helped coordinate internal office moves (new and existing staff). I was the direct report for the firm's mailroom and hostessing staff. Would meet monthly or as needed to discuss any upcoming projects, concerns/issues. Show less



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Facilities Coordinator

  • Jun 2006 - Mar 2009

  Oversaw the day-to-day facilities operations at EDS Canada (my account). Responsible for the office located at 33 Yonge Street and also assisted with operations at 2 additional sateliite offices located within Toronto. Created and managed the facilities budget for the office, reporting monthly budget variances (actual to target vs. outlook budgets). Managed the records management of the office via Iron Mountain account. Point of contact for all local office transactions (file retrievals). Processed and coded the monthly Iron Mountain invoice. Was direct report for mailroom and reception staff on-site. HR duties included arrangement of temporary labour with agencies when necessary. Assisted with annual performance reviews as required. Liaised directly with building management (Great West Life Reality Advisors) on all facilities/building related issues and advised EDS staff of any upcoming building-related events (i.e. fire drills, hydro testing, repairs affecting the workplace). Prepared and delegated building-related work orders (i.e. repairs to lighting, HVAC, furniture repairs). Initiated an audit of all existing access cards and overhauled procedure to prepare access cards for new staff. Worked with HR to cancel outdated or non-active cards within the system. Worked directly with outside vendors (electrical/HVAC/plumbing) on a regular basis. Assisted preparing vendor contracts and performed regular due-dilligence with existing/prospective vendors on behalf of the client (EDS). Managed the space requirements of the client. This included preparing the monthly space billing report, updating any space changes, cost centre changes, vacancy reports, new hires requiring office space. Coordinated staff moves and office closures. Worked with moving company and client to plan and prepare for upcoming moves. Oversaw closure of the client's London, Ontario office. Show less



Pitney Bowes Management Services, Toronto

• On-Site Supervisor

  • 2003 - 2004

  Oversaw 9 staff that distributed incoming couriers/mail/computer equipment to over 3000 Manulife staff (client) in 3 separate buildings. Responsible for overseeing the daily distribution of incoming/outgoing couriers to the United States and to various client offices. Processed all US brokerage invoices into an inter-departmental billing system and answered any questions pertaining to brokerage charges from the client. HR duties included submitting staff payroll to Pitney Bowes HR department. Organized and set the monthly work schedule and also created a cross-training matrix for staff. Show less



Beta Reproductions

• Sales Executive

  • 2000 - 2002

  Sales executive - printing (off-set 4 colour press), scanning and copy/reproduction. Managed existing accounts and created new business. Sales executive - printing (off-set 4 colour press), scanning and copy/reproduction. Managed existing accounts and created new business.



IKON Management Services

• Drug Trading Corp/Alliance Atlantis Communications (2 clients)

• On-Site Manager, Facilites

  • 1996 - 2000

  *Drug Trading Corporation* Supervised marketing/sales printed media distribution to pharmacies across Canada via mass courier shipping of over 1300 packages on a weekly basis. Managed all aspects of mailroom operations including mail delivery, photocopying and courier distribution. Also assisted with general facilities operations i.e. office equipment maintenance. Developed large pharmacy database, updated pharmacy closures - successfully created a Drug Trading pharmacy database on computer to assist mailroom staff. Trained assistant manager on IMS reporting/logs/various paperwork. *Alliance Atlantis Communications* Grew operations within a year from 3 to 6 person IMS site servicing 8 floors and approximately 500 Alliance staff. Managed all mailroom operations (in/outbound courier, mail, photocopying, fax, reports) Held monthly administration meetings for the general manager (client). Developed and incorporated new methods and systems to effectively run mailroom operations (i.e. dual mail-run schedules/negotiated better courier rates/regular due-dilligence with outside vendors). Prepared various cost analysis and business case studies as it pertained to office services (i.e. purchasing and leasing office equipment). Presided over monthly staff meetings to discuss upcoming special projects, staff issues or concerns. Show less



Toronto Legal Copies Inc.

• Document Specialist

  • Jan 1995 - Jan 1996