Experience

Allen Tate Realtors

• United States
• Real Estate
• 1 - 100 Employee

• Realtor

  • Jul 2020 - Present

  -Passionate about serving others-Able to focus on details and how they fit into the larger picture-Committed to providing excellent client experience-20+ years of coaching and leadership experience- I love working with clients on identifying and managing the buying or selling of a home within the larger plan for their personal and financial future-Serving NC/SC -Passionate about serving others-Able to focus on details and how they fit into the larger picture-Committed to providing excellent client experience-20+ years of coaching and leadership experience- I love working with clients on identifying and managing the buying or selling of a home within the larger plan for their personal and financial future-Serving NC/SC



Lash Group

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Operations Manager

  • Nov 2015 - Apr 2018

  • Co-manage Johnson & Johnson Patient Assistance Foundation program • Sole manager of JJPAF Hospital Access Program • Manage assistance for 53,000+ patients and 40 hospital sites • Processing 24,000 calls and 8000 applications per month • Reduced turnaround time for applications with missing information from 6 days to under 4 • Reduced turnaround time for applications without missing information from 3.5 to 2.5 days • Spearheaded project to catch up 1200 benefit verification backlog in 6 weeks • Interviewed, hired and supported training of staff• Successfully expanded team from 45 to 65 team members • Employee retention rate of 75% for 1+ yrs, 15% promotion, 10% loss• Established and managed performance metrics • Created, analyzed and used reports for program and process improvement • Established and maintained excellent patient, site and client relationships • Assisted in writing of program SOPs and work instructions • Assisted with audit preparedness process• Worked closely with departments in support of operations (HR, Quality, IT, etc)



Cardinal Innovations Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Care Coordinator

  • Apr 2014 - Nov 2015

  • Conducted assessments and treatment recommendations for high risk mental health and substance abuse clients• Reduced overutilization of hospitalization and decreased cost to MCO• Linked and coordinated care amongst DSS, DJJ, schools, OTPT, IIH, TFC, Group Homes, and PRTF providers• Developed residential specialist position for MCO• Maintained an excellent community reputation • Conducted assessments and treatment recommendations for high risk mental health and substance abuse clients• Reduced overutilization of hospitalization and decreased cost to MCO• Linked and coordinated care amongst DSS, DJJ, schools, OTPT, IIH, TFC, Group Homes, and PRTF providers• Developed residential specialist position for MCO• Maintained an excellent community reputation



NC Mentor

• Director/Program Manager

  • Oct 2012 - Sep 2013

  • Managed 3 program directors, 25 direct staff and 2 admin• Oversaw outpatient, IIH and foster care programs• Successfully downsized and relocated entire office• Rebuilt reputation with community stakeholders (DSS, DJJ, schools, MCO)• Increased number of customers served and revenue• Raised internal audit and program integrity scores• Managed therapeutic foster care program of 8 staff• Increased revenue by decreasing documentation turn around times• Effectively resolved customer and stakeholder concerns• Achieved a successful DSS program audit• Excellent community reputation



Support, Inc.

• IIH Program Manager

  • May 2011 - Jan 2012

  • Managed 26 staff generating $2.5 mil in revenue• Successful CARF accreditation • Doubled program revenue• Provided clinical supervision• Drove company growth and quality improvement processes • Managed 26 staff generating $2.5 mil in revenue• Successful CARF accreditation • Doubled program revenue• Provided clinical supervision• Drove company growth and quality improvement processes