Experience

ARAUCO - North America

• United States
• Manufacturing
• 400 - 500 Employee

• Network Administrator

  • Mar 2023 - Present

  Support & maintain computer equipment and software/phones for multiple sites/locations (Moncure, NC, Biscoe NC, & Rock Hill, SC). Supports day to day operation of all information systems and all IT infrastructure including phone systems. Work with corporate IT to maintain internet, MPLS and other systems connected to our WAN. Maintains servers (physical and virtual), routers, switches, fiber optics, LAN, WAN, printers and copiers, and other in-house applications. Supports the Day-to-day operation of all Information Systems and all IT Infrastructure including phone systems. Work with Corporate IT to maintain Internet, MPLS and other systems connected to our Wan. Maintains Servers (physical and virtual), routers, switches, fiber optics, LAN, Wan, Printers and copiers, and other in-house applications. Install and support corporate antivirus software and ensure deployment and functionality of any security utilities or patches deemed appropriate by corporate security. Create and maintain user accounts in a Microsoft Active Directory/Azure environment. Responsible for support and maintenance of application servers running MS SQL Server or another database. Support and Maintain ADP system for Payroll and lookups for accounting. Support Office 365, Windows 10/11 workstations, Windows Servers, and VMware environment. Maintains mill security camera system, NVR server, and any remote viewing stations and remote viewing software. Supports local phone system. Setup and support all company owned mobile devices and mobile applications (email, SAP Concur, MS Multifactor Authentication, etc.) Provide training for all new hardware and software that is used on site and perform network orientations for new hires at responsible sites. Responsible for maintaining server room environment (climate control systems, PDU, and backup power systems – generator and UPS’) Respond to IT requests through corporate IT helpdesk software and document all IT hardware/software changes Show less



Durham County Public Schools Technology Department

• Durham NC

• Information Technology

  • Aug 2022 - Mar 2023

  Performs skilled repair and maintenance of all technology-related equipment as well as technical support for all technology related systems. Provides technical support to users including, but not limited to technical advice on equipment, setup and operation, general troubleshooting, and software installation. Typically works in a centralized microcomputer environment; however, positions may be located in other environments. Reads and interprets schematics, writing diagrams, and repair manuals to provide required technical support. Show less



Lee County Schools Technology Department

• Sanford, North Carolina, United States

• Information Technology

  • Apr 2022 - Jul 2022

  Provided technical support to users including, but not limited to technical advice on equipment, setup and operation, general troubleshooting, & software installation. Provided technical support to users including, but not limited to technical advice on equipment, setup and operation, general troubleshooting, & software installation.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Delivery Driver

  • Sep 2018 - Apr 2020

  • Deliver product as per customer requirements, obtaining signatures, and completing all required paperwork • Address and resolve customer problems as appropriate, inform supervisor of outstanding issues • Maintain cleanliness of vehicle and report any maintenance problems to supervisor • Deliver product as per customer requirements, obtaining signatures, and completing all required paperwork • Address and resolve customer problems as appropriate, inform supervisor of outstanding issues • Maintain cleanliness of vehicle and report any maintenance problems to supervisor



J.L. Covington Trucking

• Sanford, North Carolina

• Truck Driver

  • Feb 2018 - Sep 2018

  • Drives truck in a safe, efficient and courteous manner and in adherence of local, state, and federal laws and regulations • Unloads and/or picks up orders at designated delivery site utilizing equipment on truck • Maintains truck, including cleanliness and routine maintenance as outlined by employer • Drives truck in a safe, efficient and courteous manner and in adherence of local, state, and federal laws and regulations • Unloads and/or picks up orders at designated delivery site utilizing equipment on truck • Maintains truck, including cleanliness and routine maintenance as outlined by employer



Duke University Police Department

• Raleigh-Durham, North Carolina Area

• Police Officer

  • Feb 2011 - Aug 2017

  • Display empathy and caring for both Duke Community members and non-members • Effect arrests, either by gaining compliance or by using appropriate level of force and serve civil or criminal processes • De-escalate difficult situations, volatiles, violent or threatening behavior while remaining calm, empathetic and maintaining impulse control • Write reports and conduct preliminary investigations, consistent with expectations, for both criminal and on-criminal incidents • Maintain a level for physical fitness that allows for standing inside or outside for the duration of s shift, running gin response to calls for service, climbing or descending multiple flights of stairs, climb or descend any ladder, perform CPR, assist with the lifting or carrying of persons, left and carry job related tools Show less



Staff One Services

• Durham

• Security Guard

  • Jan 2010 - Oct 2011

  • Provide escorts for staff, visitors, and the public upon request while adhering to all criteria established by agency • Ensure that Incident Report forms are completed as directed and within acceptable timeframe • Respond to staff calls for assistance, initiate calls for assistance to City Police or Fire as needed • Provide security at collegiate level sporting events, concerts, public demonstrations and other special events • Patrol and monitor the staff and public parking areas Show less



Walmart Supercenter

• United States
• Retail
• 200 - 300 Employee

• Sales Associate

  • May 2008 - May 2009

  • Provide excellent customer service by welcoming customers to the store and answering their queries • Maintain an organized and stocked environment, aid in the distribution of product shipments • Promote and practice safe work habits, reporting potential safety hazards, and operational inconsistencies • Perform all POS duties, front and back of house functions including opening and closing procedures • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis Show less



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• Youth Counselor

  • Aug 2006 - May 2008

  • Plans and implements program activities that are culturally relevant, developmentally appropriate and consistent with YMCA values • Helped increase students’ reading, writing and mathematics achievement through experiences that include a focus on social, emotional and character development • Follow YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies • Guide children in completion of homework and skill building activities including End of Grade test preparation • Have good and concise communication with other staff to create a professional atmosphere Show less