Jeffrey Herman
Information Technology Support Manager at Medical Advantage- Claim this Profile
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Experience
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Medical Advantage
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Information Technology Support Manager
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Dec 2021 - Present
Novi, Michigan, United States
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St. Clair County Community College
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United States
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Education Management
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100 - 200 Employee
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Adjunct Instructor
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Jan 2019 - Present
Port Huron, Michigan, United States CIS Adjunct. Courses: CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Linux+, LAN Administration, Operating Systems, Cyber Security.
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Ferndale Pharma Group, Inc.
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Systems Administrator II
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Feb 2021 - Dec 2021
Ferndale, Michigan, United States
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Utilitec, a Doxim Company
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Infrastructure Manager
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Aug 2017 - Nov 2020
Troy, MI Manage a team of systems administrators responsible for the day-to-day upkeep of computer systems to include workstations, physical and virtual servers, printers and networking devices. Manage projects involving team assets, other teams within the organization and third-party vendors.
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Systems Engineer / Project Manager
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Jan 2013 - Aug 2017
Troy, MI Provide support to PC users. Configuration and installation of new servers, both in physical and virtual forms, and the maintenance and repair of existing servers. Administration of databases in Microsoft SQL environment including backups and restores, modifying agent jobs, creating server objects and troubleshooting access problems. Network administration to include cabling and switch and firewall management.
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Caelum Research Corporation
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Administrator
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Jan 2011 - Jan 2013
As a Server Administrator I am responsible for maintaining several servers to include hardware maintenance, patching, software installation and hardening. I am also responsible for deploying new servers on both physical and virtual platforms. I am currently responsible for servers running a variety of operating systems including Windows and Linux and hosting a wide variety of applications to include MS SQL, Apache, IIS and other custom applications. In the past I have also been the… Show more As a Server Administrator I am responsible for maintaining several servers to include hardware maintenance, patching, software installation and hardening. I am also responsible for deploying new servers on both physical and virtual platforms. I am currently responsible for servers running a variety of operating systems including Windows and Linux and hosting a wide variety of applications to include MS SQL, Apache, IIS and other custom applications. In the past I have also been the administrator on other types of servers like print, file and infrastructure servers. Show less
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NCI Information Systems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior System Administrator
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Nov 2009 - Jan 2011
Provide IT support to computer users in TARDEC at the Detroit Arsenal. Troubleshoot and resolve issues with desktop and laptop computer systems, networks, Blackberry devices, printers, fax machines, scanners, smart cards and smart card readers, e-mail and others. Manage and complete IT projects as needed in addition to other daily duties.
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Helpdesk Technician
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Aug 2009 - Nov 2009
Provide personal computer support, problem analysis, and hardware/software installation and configuration. Provide phone, remote, and desk-side technical support to users in the areas of e-mail, standard Windows desktop applications and network connectivity. Provide support to include configuration of systems, communications devices and peripheral equipment. Correct and restore user PC workstations to operational status. Provide desk-side training and technical assistance.
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Senior Systems Administrator
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Aug 2007 - Aug 2009
Provide desktop support to VIP computer users at US Army TACOM in PM-Tactical Vehicles. Troubleshoot and resolve issues with supported equipment to include desktop and laptop computer systems, networks, Blackberry handheld devices, printers, faxes, scanners, smart cards, smart card readers, email and others. Assist in the planning and deployment of new technologies to support the mission.
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Integrated Communications Solutions
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United Kingdom
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Telecommunications
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System Administrator
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Sep 2006 - Aug 2007
Monitor and maintain Windows Servers in an enterprise environment. Troubleshoot problems related to hardware, operating systems, network connectivity, data backup and security. Assist in the Change, Problem and Incident Management Processes.
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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All-Source Intelligence Analyst
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Jun 1996 - Jun 2007
Prepares all-source intelligence products to support the combat commander. Establishes and maintains systematic, cross-referenced intelligence records and files. Receives and processes incoming reports and messages. Determines significance and reliability of incoming information. Integrates incoming information with current intelligence holdings and prepares and maintains the situation map. Analysize and evaluate intelligence holdings to determine changes in enemy capabilities, vulnerabilities,… Show more Prepares all-source intelligence products to support the combat commander. Establishes and maintains systematic, cross-referenced intelligence records and files. Receives and processes incoming reports and messages. Determines significance and reliability of incoming information. Integrates incoming information with current intelligence holdings and prepares and maintains the situation map. Analysize and evaluate intelligence holdings to determine changes in enemy capabilities, vulnerabilities, and probable courses of action. Prepares Order of Battle records using information from all sources and prepares strength estimates of enemy units. Assembles and proofreads intelligence reports and consolidates them into military intelligence. Prepares Intelligence Preparation of the Battlefield (IPB) products. Show less
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Education
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University of Michigan-Dearborn
Master of Science (M.S.), Information Systems and Technology -
Baker College
Bachelor of Information Systems, Information Systems -
Washtenaw Community College
Associate of Arts and Sciences - AAS, General Studies