Experience

Malin

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Sales Associate

  • Apr 2023 - Present

  Specializing in warehouse solutions. We professionally consult on lean management, systems, material handling equipment, rack systems/shelving, and all things within the walls of your warehouse.

• Customer Care Representative

  • Feb 2014 - May 2023

  Provide account management services and serve as the point person for all customer needs. Foresee issues before they become customer issues. Respond to customer requests promptly and recognize opportunities to provide additional services and products.



Carolina Handling, LLC

• Service Coordinator

  • Aug 2006 - Mar 2013

  Received inbound calls in a call center environment from customers and dispatched service technicians for repairs. Received inbound calls in a call center environment from service technicians to process work order information into business system which generated customer invoices. Worked as warranty administrator. Worked with sales department to coordinate installations and 90 day inspections for new equipment according to manufacturers standards. Worked as a liaison between service department and accounting. Handled dispute resolution for National accounts and customers that utilized third party logistics companies. Issued Purchase Orders to all external service department vendors. Utilized Business Objects and Crystal Reports to improve customer utilization and internal processes. Show less



CompuCredit

• Customer Service Rep - Escalations

  • Aug 2005 - Jul 2006

  Operated as supervisor to 3 outsourced call centers. Handled 30-40 escalated calls per day from outsourced call centers in supervisory role. Provided consultation to subprime creditholders on how to improve credit worthiness. Organized and implemented weekly and monthly team meetings. Developed and maintained client relationships with over 500,000 cardholders. Exceeded daily and monthly performance objectives for calls handled. Operated as supervisor to 3 outsourced call centers. Handled 30-40 escalated calls per day from outsourced call centers in supervisory role. Provided consultation to subprime creditholders on how to improve credit worthiness. Organized and implemented weekly and monthly team meetings. Developed and maintained client relationships with over 500,000 cardholders. Exceeded daily and monthly performance objectives for calls handled.



MCI

• Sales Rep

  • Sep 2004 - Aug 2005

  Inside Sales Rep for residential phone service. Met or exceeded daily, weekly, and monthly sales goals. Inside Sales Rep for residential phone service. Met or exceeded daily, weekly, and monthly sales goals.