Senior (L2) Customer Success, Operations and Growth

• Jun 2022 - Present

Success Leader

• Jul 2019 - Jun 2022

Customer Success Manager

• May 2017 - May 2022

CBC Dublin Support Manager

• Oct 2014 - May 2022

Network Manager

• Oct 2002 - Sep 2014

Network Manager I have detailed knowledge of Microsoft technologies including: Microsoft Server Environments, Active Directory, Workstation OS, Microsoft Office Suites and Microsoft Exchange. I have a good understanding of Network Infrastructure, excellent team leadership and communication skills with the ability to communicate at all levels, An exceptional approach to IT problem solving and self-motivated with an eye for detail.. Main Responsibilities • To develop… Show more Network Manager I have detailed knowledge of Microsoft technologies including: Microsoft Server Environments, Active Directory, Workstation OS, Microsoft Office Suites and Microsoft Exchange. I have a good understanding of Network Infrastructure, excellent team leadership and communication skills with the ability to communicate at all levels, An exceptional approach to IT problem solving and self-motivated with an eye for detail.. Main Responsibilities • To develop and maintain both physical and virtual servers managing the domain. • To develop and maintain approximately 450 workstations and 100 laptops. • To Manage HP Switch’s, Virtual Lan's, Port Configuration, VOIP, Biometric Print System and Maru Wireless • Manage the online service desk (Spice works) and provide management information reports where necessary • Supporting staff in preparation for meetings, displays, concerts etc. • Receiving internal and external calls and responsible for workload priority • Liaising with 3rd party channel providers such as Capita IT, Chubb and Carillion • Supporting security by installing and maintaining 60+ cameras on a network. • Issuing workload to assistant technicians • Provide advice, support and demonstrations to pupils in relation to IT including supervising extra curricular sessions • Provide advice, support and training by telephone, email and desk side support to teachers and support staff • Promote and ensure the health and safety and good behaviour of pupils at all times • Install software and hardware and oversee administration • Troubleshoot software and hardware faults • Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person • Setting up and supervising online Edexcel numeracy and literacy exams Show less Network Manager I have detailed knowledge of Microsoft technologies including: Microsoft Server Environments, Active Directory, Workstation OS, Microsoft Office Suites and Microsoft Exchange. I have a good understanding of Network Infrastructure, excellent team leadership and communication skills with the ability to communicate at all levels, An exceptional approach to IT problem solving and self-motivated with an eye for detail.. Main Responsibilities • To develop… Show more Network Manager I have detailed knowledge of Microsoft technologies including: Microsoft Server Environments, Active Directory, Workstation OS, Microsoft Office Suites and Microsoft Exchange. I have a good understanding of Network Infrastructure, excellent team leadership and communication skills with the ability to communicate at all levels, An exceptional approach to IT problem solving and self-motivated with an eye for detail.. Main Responsibilities • To develop and maintain both physical and virtual servers managing the domain. • To develop and maintain approximately 450 workstations and 100 laptops. • To Manage HP Switch’s, Virtual Lan's, Port Configuration, VOIP, Biometric Print System and Maru Wireless • Manage the online service desk (Spice works) and provide management information reports where necessary • Supporting staff in preparation for meetings, displays, concerts etc. • Receiving internal and external calls and responsible for workload priority • Liaising with 3rd party channel providers such as Capita IT, Chubb and Carillion • Supporting security by installing and maintaining 60+ cameras on a network. • Issuing workload to assistant technicians • Provide advice, support and demonstrations to pupils in relation to IT including supervising extra curricular sessions • Provide advice, support and training by telephone, email and desk side support to teachers and support staff • Promote and ensure the health and safety and good behaviour of pupils at all times • Install software and hardware and oversee administration • Troubleshoot software and hardware faults • Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person • Setting up and supervising online Edexcel numeracy and literacy exams Show less

Product Manager

• Jan 2000 - Jun 2001

In my role as Product Manager I was tasked with managing and promoting product lines with a yearly turnover of under £100,000. I would organise marketing campaigns, sales promotions, specific product training to raise the product awareness. The eventual goal being to achieve an annual turnover of £250.000 for each product line.

Product Marketing

• Apr 1998 - Jan 2000

My Role in Product Marketing consisted of arranging training for Sales Reps and IT Support staff to enable them to better know the product ranges. I also organised and attended Exhibitions, partnering with several manufacturers including Canon, Toshiba, HP and Epson. I would also arrange mail shots, advertisements and produce product catalogues for differing customer bases.

Network Support Administrator

• Sep 1996 - Apr 1998

In this role I provided Network Support to both staff and customers. I also managed the diaries and relevant work loads of 5 mobile engineers.

Customer Care Representative

• May 1994 - Sep 1996