Jeffrey Gonzalez Parker
Service Delivery Manager at thomastech- Claim this Profile
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Bio
LinkedIn User
As an IT Service Delivery Professional and Subject Matter Expert (SME), Jeffrey is very well organized and experienced in delivering a service solution that often exceeds client expectations. He is highly skilled in communications at all levels including CIO and COO level individuals during normal daily activities or times of crisis. He listens to the client, evaluates their requirements and uses his technical expertise to project manage any scope of work deliverable or technical issue/event that is assigned from start to finish. Jeffrey is always approachable and is very passionate about his work and taking care of the customer. His attention to detail, understanding of the project/issue and thinking while collaborating with colleagues and clients often exceeds expectations. Jeffrey is a team leader; he brings great talent and expertise to any IT project. It is a pleasure to provide this recommendation of Jeffrey Parker, a personal reference is also available by request.
Dottie Fulginiti
I have worked with Jeffrey for many years. In my role as a salesperson, I count on the superior expertise of the support team. Jeffrey is always someone I can count on to solve issues for my customers quickly and accurately. Jeffrey takes the time to really get to know the customer and their environment and becomes an extension of their IT Team. Jeffrey is a trusted advisor to me and to my clients.
LinkedIn User
As an IT Service Delivery Professional and Subject Matter Expert (SME), Jeffrey is very well organized and experienced in delivering a service solution that often exceeds client expectations. He is highly skilled in communications at all levels including CIO and COO level individuals during normal daily activities or times of crisis. He listens to the client, evaluates their requirements and uses his technical expertise to project manage any scope of work deliverable or technical issue/event that is assigned from start to finish. Jeffrey is always approachable and is very passionate about his work and taking care of the customer. His attention to detail, understanding of the project/issue and thinking while collaborating with colleagues and clients often exceeds expectations. Jeffrey is a team leader; he brings great talent and expertise to any IT project. It is a pleasure to provide this recommendation of Jeffrey Parker, a personal reference is also available by request.
Dottie Fulginiti
I have worked with Jeffrey for many years. In my role as a salesperson, I count on the superior expertise of the support team. Jeffrey is always someone I can count on to solve issues for my customers quickly and accurately. Jeffrey takes the time to really get to know the customer and their environment and becomes an extension of their IT Team. Jeffrey is a trusted advisor to me and to my clients.
LinkedIn User
As an IT Service Delivery Professional and Subject Matter Expert (SME), Jeffrey is very well organized and experienced in delivering a service solution that often exceeds client expectations. He is highly skilled in communications at all levels including CIO and COO level individuals during normal daily activities or times of crisis. He listens to the client, evaluates their requirements and uses his technical expertise to project manage any scope of work deliverable or technical issue/event that is assigned from start to finish. Jeffrey is always approachable and is very passionate about his work and taking care of the customer. His attention to detail, understanding of the project/issue and thinking while collaborating with colleagues and clients often exceeds expectations. Jeffrey is a team leader; he brings great talent and expertise to any IT project. It is a pleasure to provide this recommendation of Jeffrey Parker, a personal reference is also available by request.
Dottie Fulginiti
I have worked with Jeffrey for many years. In my role as a salesperson, I count on the superior expertise of the support team. Jeffrey is always someone I can count on to solve issues for my customers quickly and accurately. Jeffrey takes the time to really get to know the customer and their environment and becomes an extension of their IT Team. Jeffrey is a trusted advisor to me and to my clients.
LinkedIn User
As an IT Service Delivery Professional and Subject Matter Expert (SME), Jeffrey is very well organized and experienced in delivering a service solution that often exceeds client expectations. He is highly skilled in communications at all levels including CIO and COO level individuals during normal daily activities or times of crisis. He listens to the client, evaluates their requirements and uses his technical expertise to project manage any scope of work deliverable or technical issue/event that is assigned from start to finish. Jeffrey is always approachable and is very passionate about his work and taking care of the customer. His attention to detail, understanding of the project/issue and thinking while collaborating with colleagues and clients often exceeds expectations. Jeffrey is a team leader; he brings great talent and expertise to any IT project. It is a pleasure to provide this recommendation of Jeffrey Parker, a personal reference is also available by request.
Dottie Fulginiti
I have worked with Jeffrey for many years. In my role as a salesperson, I count on the superior expertise of the support team. Jeffrey is always someone I can count on to solve issues for my customers quickly and accurately. Jeffrey takes the time to really get to know the customer and their environment and becomes an extension of their IT Team. Jeffrey is a trusted advisor to me and to my clients.
Experience
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thomastech
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United States
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Information Technology & Services
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1 - 100 Employee
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Service Delivery Manager
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May 2022 - Present
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Subject Matter Expert (SME)
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Mar 2020 - Present
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Cobalt Visions Holdings
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United States
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Consultant | Subject Matter Expert (SME)
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Sep 2016 - Present
Full service Business, Medical, and Technology Management Consulting Firm. Full service Business, Medical, and Technology Management Consulting Firm.
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Maintech, Incorporated
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Subject Matter Expert (SME) | Technical Support Center Engineer
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Sep 2018 - Mar 2020
(Formerly TERiX USA), Provides Subject Matter Expert (SME) level hardware and applicable software support for escalated service events specializing in complex implementations of Dell EMC Hardware products to resolve customer hardware issues. Provides remote multi-vendor support services to contracted customers, Maintech and sub-contracted field engineers in support of the world-wide customer base. Includes performing technical diagnostics, data analysis, and advanced troubleshooting of enterprise level network infrastructure, servers, storage along with the development of recommendations (action plans) based on industry best practice and experience in a timely manner to meet contract specific SLAs. Developed internal technical reference, and training material for training of staffed engineers along with performing technical remediation for reoccurring and trending issues. Training and mentoring, providing guidance and instruction to tier 1, tier 2 and tier 3 engineers were application to support the customer base. ------------------------------------ Maintech a Third-Party Maintenance (TPM) company delivering IT Hardware Maintenance service to the Financial Services and Telecommunication marketplaces. Services include hardware maintenance, NOC monitoring, server and network administration, cloud services, help desk, IT asset management/destruction and much more.
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TERiX Computer Service
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Subject Matter Expert (SME) | Level III Backline Engineer
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Jun 2015 - Sep 2018
Provides remote multi-vendor support services to contracted customers, TERiX and sub-contracted field engineers in support of the world-wide customer base. Includes performing technical diagnostics, data analysis, and advanced troubleshooting of enterprise level network infrastructure, servers, storage along with the development of recommendations (action plans) based on industry best practice and experience in a timely manner to meet contract specific SLAs.Developed internal technical reference, and training material for training of staffed engineers along with performing technical remediation for reoccurring and trending issues. Training and mentoring, providing guidance and instruction to tier 1, tier 2 and tier 3 engineers were application to support the customer base.------------------------------------TERiX provides Worldwide 7x24 mission critical hardware on-site repair support and operating system maintenance services for data center servers, storage, networking and related products.
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Senior Field Support Engineer | Level II Backline Engineer
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Jan 2011 - Jun 2015
Provided remote multi-vendor support and onsite multi-vendor support services to contracted customers, TERiX and sub-contracted field engineers in support of the world-wide customer base. Includes performing technical diagnostics, data analysis, and advanced troubleshooting of enterprise level network infrastructure, servers, storage along with the development of recommendations (action plans) based on industry best practice and experience in a timely manner to meet contract specific SLAs.Developed internal technical reference, and training material for training of staffed engineers along with performing technical remediation for reoccurring and trending issues. Training and mentoring, providing guidance and instruction to tier 1 and tier 2 engineers were application to support the customer base.------------------------------------TERiX provides Worldwide 7x24 mission critical hardware on-site repair support and operating system maintenance services for data center servers, storage, networking and related products.
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SecureLogic Holdings
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Georgia
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Managing Partner
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Nov 1999 - Sep 2016
Business, and Technology Management Consulting Firm. Business, and Technology Management Consulting Firm.
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Essintial Enterprise Solutions
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Senior Field Support Engineer
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Jun 2009 - Jan 2011
(Formerly Northrop Grumman IT, Commercial, State, and Local), Northrop Grumman divested the business unit in June 2009, acquired by Global Equity Capital which named it “National Support Services - North America”. In 2010, Global Equity Capital acquired Halifax Corporation merging it with National Support Services - North America to establish Essintial Enterprise Solutions in March 2010. (Formerly Northrop Grumman IT, Commercial, State, and Local), Northrop Grumman divested the business unit in June 2009, acquired by Global Equity Capital which named it “National Support Services - North America”. In 2010, Global Equity Capital acquired Halifax Corporation merging it with National Support Services - North America to establish Essintial Enterprise Solutions in March 2010.
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Northrop Grumman
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Field Support Engineer
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Mar 2006 - Jul 2009
Provided multi-vendor warranty and non-warranty managed support services while developing, maintaining and continued growth of relationships with customers, earning trust through communication, integrity and performance. Each customer engagement included clear professional communication, with the implementation of recommended solutions for repairs in a timely manner to meet contract specific SLAs. Performed service maintenance on Servers (multi-vendor), Storage (multi-vendor) and Networking (Cisco) Equipment along with network upgrades and IMAC support. Direct area of coverage is the state of Georgia and throughout the Southeastern USA for escalated response. Provided project management as applicable while providing support for various brands of desktops, servers, storage and networking infrastructure, managing deployment and migrations service to include installation and integration services within multi-vendor environments
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Independent Consultant
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Nov 1999 - Mar 2006
-- Served on the Board of Directors for Starting Smart, Inc. Provide comprehensive and incremental needs assessment and evaluation of business and technology practice including corporate research, acquisition and business development, consulting services, network design, systems integration, migration services, implementations. Warranty and Non-Warranty Hardware Support. Performed computer I network information forensics consulting and data collection. Project examples are available on request.
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O/E Systems, O/E Enterprise Solutions
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Atlanta, Georgia
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ITS Consultant
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Mar 1998 - Nov 1999
Formerly known as O/E Systems, Inc. -------------------------------------- Established warranty support program (Hewlett Packard and IBM) access for O/E Enterprise Solutions (OE Atlanta). Onsite Support Engineer, through system integration, This service included joining the migration support team as a senior engineer, responsible for warranty and non-warranty hardware support, implementation of Windows NT Servers and the migration of over 1,500 users. Monitored connectivity, load, and resource availability on various Unix platforms and maintained trouble tickets queues utilizing Heat and Remedy ticket management systems. Developed customized training material and established training program. Trained team members on troubleshooting and best practice support techniques. Also provided end-user assistance, familiarization and training on industry standard shrink wrapped business applications as needed. Provided discreet computer forensics services to support internal investigations.
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Compucom
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Support Engineer (Field & Onsite Support)
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Sep 1996 - Mar 1998
Provided onsite system integration support and hardware warranty support services to Fortune 500 and Fortune 1000 companies as the lead engineer for major accounts while also maintaining relationships with smaller clients, developing and continued growth of the relationships with customers, earning trust through communication, integrity and performance. Performed data analysis to help provide recommendations based on industry best practice and experience, implementing recommended solutions for repairs in a timely manner to meet contract specific SLAs.
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MicroBilt
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United States
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Financial Services
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100 - 200 Employee
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Senior Deployment Engineer
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Jun 1995 - Sep 1996
Configured and tested proprietary credit card processing hardware. Performed system administration of multi-vendor, multi-OS environment of Novell Netware Server and Microsoft Windows NT Server/Workstation. Performed desktop migration and preventative hardware maintenance as needed. Diagnosed and corrected hardware conflicts and software issues at the desktop level. Configured and tested proprietary credit card processing hardware. Performed system administration of multi-vendor, multi-OS environment of Novell Netware Server and Microsoft Windows NT Server/Workstation. Performed desktop migration and preventative hardware maintenance as needed. Diagnosed and corrected hardware conflicts and software issues at the desktop level.
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