Experience

Diamond Parking Service

• United States
• Facilities Services
• 100 - 200 Employee

• Field Agent / Checker

  • Aug 2023 - Present

  • Accountable for all aspects of lot checking on assigned route, issue parking violation and “parking owed” notices to vehicles without payment or valid permit, accurately recording vehicle information, inspect and verify location signage and rates • Provide a courteous and professional relationship with all customers, vendors, co-workers, and managers. • Clear trash and debris from each station throughout the shift, reporting any maintenance or additional clean up required • Accurately complete and submit all required paperwork for each shift • Protect company property and/or equipment from damage or loss • Report any vehicles meeting impound criteria to supervisor • Patrols area to prevent thefts from parked automobiles Show less



Norwegian Cruise Line Holdings Ltd.

• United States
• Travel Arrangements
• 700 & Above Employee

• Entertainment Production Manager

  • Jun 2022 - Apr 2023

  • Theatre Operations and Management: Coordination of all events occurring in the main and secondary theatrical venues, frequent inspections that ensure production sets, equipment storerooms and inventories are well maintained and meet all safety codes and proper safety protocols as per company guidelines. • Managerial / Supervisory: Company manager for cast of 14, Technical Supervisor and technical team of 8. Lead weekly production meetings, address all issues in a timely manner, encourage open communication, full disclosure of information and adherence to ship and company guidelines. • Training & Development: Development and growth of teams using a performance improvement plan and evaluation forms for documentation. Create a positive work environment. Foster teamwork with all departments. Conduct disciplinary action according to Human Resources and ship’s command guidelines. • Guest & Social Services: Maintain positive relationships and respect the privacy and rights of colleagues. Create a warm, sincere, welcoming, and fun environment for all. Be accessible, approachable, and a patient listener while making the customers feel at home. • Safety: Practical application of the Company's policy, procedures, and instructions. Report any instances where the vessel is unable or fails to comply with any Company policy, safety, environmental, or security requirement. Participate in safety drills according to instructions from ship’s command. • Administrative/Reporting: Created detailed reports accounting for all aspects of entertainment and theatrical productions. Immediate escalation of injuries, Human Resources related issues, equipment failure, maintenance requirements. Evaluation of guest entertainer performance. Show less



Landmark

• Professional Training and Coaching
• 500 - 600 Employee

• Course Supervisor (Contract) and Online Program Manager

  • Mar 2008 - Jun 2022

  • Prepare and manage in person and online programs – short form (3 hours) / long form (3 days)• Partner with course leaders to provide an extraordinary customer experience• Subject matter expert and coach for participants to ensure their successful outcomes• Consistently meet or exceed minimum acceptable business results (KPIs)• Recruit, train and develop production teams to facilitate courses• Online courses: manage attendance, waiting room, break out rooms, shared presentations, technical support• In person courses: liaise with hotel facility and conference center staffs to produce seamless events Show less

• Finance and Facilities Manager – San Francisco Center

  • Dec 2014 - Jan 2020

  • Daily operations: banking, accounts receivable, accounts payable, audit, profit/loss reporting, forecasting, inventory• Maintain budget and expenses at break-even or cost saving levels• Increased profit margin year-over-year by 3%• Negotiated external event booking contracts at lower than budget expectations• Management and integrity of main facility as well as satellites spaces through strategic partnering with building managements creating timely maintenance and repair



Ibex Global

• Bend, OR

• Customer Care Specialist

  • Mar 2020 - May 2021

  • Subject matter expert regarding the services, products and materials offered by the company • Analyze customers’ information and needs to provide troubleshooting solutions • Open/close customer accounts, issue financial and billing details • Review customer complaints and take appropriate action • Serve as liaison between management and customer support team • Detailed documentation of all customer interactions • Subject matter expert regarding the services, products and materials offered by the company • Analyze customers’ information and needs to provide troubleshooting solutions • Open/close customer accounts, issue financial and billing details • Review customer complaints and take appropriate action • Serve as liaison between management and customer support team • Detailed documentation of all customer interactions



Heartline Transformation Services

• San Francisco, CA

• Executive Assistant and Event Manager

  • Oct 2018 - Jan 2020

  • Interact closely with CEO, Marketing Director and other third-party contractors • Manage office, day to day activities, events, travel, event production • Facilitate media, training, speaking, conference exposure and product development • Increased event attendance by 30% and social media engagement by 20% by creating graphics, editorial content for marketing collateral, public relations, social media platforms and effective use of CRM systems • Recovered $90,000+ lost revenue from missed/past due billing of clients and vendors • Developed new business opportunities by acquiring partners, sponsors and affiliates • Increased sales by developing new products and services Show less



UG2

• United States
• Facilities Services
• 300 - 400 Employee

• Facilities Management Liaison – Stanford University LBRE After Hours Operations Center

  • Dec 2014 - May 2018

  • Facilitate all incoming calls to LBRE (Land, Buildings and Real Estate) operations center • Liaise with in-house shops (operations, maintenance, landscaping and janitorial) to deliver best-in-class full facilities building management and maintenance services • Create and maintain accurate logs for statistical reporting • Follow-up and management of issues to completion • Facilitate all incoming calls to LBRE (Land, Buildings and Real Estate) operations center • Liaise with in-house shops (operations, maintenance, landscaping and janitorial) to deliver best-in-class full facilities building management and maintenance services • Create and maintain accurate logs for statistical reporting • Follow-up and management of issues to completion



Williams Lea

• New York, NY, San Francisco / Menlo Park / Los Angeles, CA

• Senior Account Manager - Creative Services

  • Jan 2007 - May 2018

  • Commerzbank (4 years), Morgan Stanley (7 years) • Manage Presentation and Graphic Design Services operations at multi-site locations • Full spectrum employee management, development, training, including vetting and onboarding of new hires • Created flagship team sought by global Morgan Stanley Clients • Ensure team provides outstanding customer service to exceed expectations of on-site and global-site Clients • Built strong customer relationships across various levels of the Client organization • Successfully effected 5-year contract renewal without due diligence by Morgan Stanley • Maximize profitability through the effective utilization of assets and site resources, and by identifying additional revenue opportunities • Gained 20% cost savings by acquiring and consolidating reprographics business for Commerzbank • Ensure timely and effective production of required Client and Williams Lea reports • Subject matter expert to the Client and the Presentation and Graphics Design teams • Hands on graphic design and production of presentations from inception to completion • Help desk, troubleshooting, implementation of new software, development and implementation of departmental procedure • Identify potential future leaders from the team, with a focus on succession planning • Planning and implementation of company events for local and regional employees Show less



Basecamp Hospitality

• United States
• Recreational Facilities
• 1 - 100 Employee

• Food Service Staff

  • Jan 2013 - Jan 2014

  • YMCA Youth and Government Events at Camp Roberts, CA • Prepare and cook large volume meals for over 3000 participants • Lead and work with team to manage on-time delivery • Manage inventory and communication between kitchen and service line • Safe food handling certified • YMCA Youth and Government Events at Camp Roberts, CA • Prepare and cook large volume meals for over 3000 participants • Lead and work with team to manage on-time delivery • Manage inventory and communication between kitchen and service line • Safe food handling certified



Independent Contractor

• New York, NY

• Presentation Specialist and Graphic Designer

  • Sep 1990 - Jan 2007

  • Coordinator: Presentation Center at Dresdner Kleinwort (05/01 - 01/07) • Supervisor: Presentation Center at Lazard (10/93 - 0/501) • Management and coordination of workflow and staff • Multi-task management, departmental liaison • Hands on graphic design and production of presentations from inception to completion (including printing and binding) • Editing and enhancement of scanned and downloaded images • Training of company and temporary employees • Help desk and troubleshooting • Implementation of new software and development of department procedure • Contractor: Custom Staffing, Network Temps, TempConnection, Tiger Information Systems (09/90 - 10/93) Show less



Admiral Cruises / Royal Caribbean Cruise Lines

• Various

• Stage Manager and Cruise Staff

  • Aug 1988 - Dec 1989

  • Manage all aspects of on-board entertainment (lighting, sound, sets and talent) • Liaise with guest entertainers to provide every need for their main stage shows • Featured performer in Cruise Staff variety shows • Emcee / host for on-board guest events and off-board guest events at destination locations • Manage all aspects of on-board entertainment (lighting, sound, sets and talent) • Liaise with guest entertainers to provide every need for their main stage shows • Featured performer in Cruise Staff variety shows • Emcee / host for on-board guest events and off-board guest events at destination locations



Events International

• East Point, GA

• Event Manager

  • Jul 1987 - Jul 1988

  • Travel to event location, liaise with leaders sponsoring event, create customized event • Set up temporary front office, hire and train temporary staff • Secure venue, promote and sell tickets for event • Manage accounting to ensure maximum income after expenses • Achieved a 65% profit margin • Travel to event location, liaise with leaders sponsoring event, create customized event • Set up temporary front office, hire and train temporary staff • Secure venue, promote and sell tickets for event • Manage accounting to ensure maximum income after expenses • Achieved a 65% profit margin



Ovo Nightclub

• Miami Beach, FL

• Finance and Membership Manager

  • Jun 1986 - Jun 1987

  • Membership relations • Accounting, banking, inventory control • Develop and facilitate special events • Membership relations • Accounting, banking, inventory control • Develop and facilitate special events