Experience

Castle McHenry

• United States
• Automotive
• 1 - 100 Employee

• Sales And Leasing Consultant

  • Aug 2018 - Present

  Develops intuitive connections with customers in store and via cold-calls. Uses active listening skills to identify customer wants and needs to select appropriate products in their price range. Creates a seamless start to finish car buying experience by integrating negotiation, contract completion, and warranty sales up front to reduce burden on F&I management team. Excels in product specifics creating an enhanced car delivery process. Goes above and beyond to complete deliveries for all customers needing Subaru Starlink setup, outside of personal clients. Show less



Althoff Industries

• United States
• Construction
• 1 - 100 Employee

• Service Dispatcher

  • May 2015 - Aug 2018

  Directed technicians on where to go efficiently and ensured schedules allowed for technicians to arrive to residential or commercial jobs in a timely manner. Contacted external customers to set up in home appointments. Improved internal customer satisfactions by ensuring technician vehicles were equipped with appropriate tools for jobs scheduled. Executed service recovery tactics on behalf of technicians when issues with external customer appointments arose. Directed technicians on where to go efficiently and ensured schedules allowed for technicians to arrive to residential or commercial jobs in a timely manner. Contacted external customers to set up in home appointments. Improved internal customer satisfactions by ensuring technician vehicles were equipped with appropriate tools for jobs scheduled. Executed service recovery tactics on behalf of technicians when issues with external customer appointments arose.