Experience

Northampton Area School District

• United States
• Education Management
• 1 - 100 Employee

• Technology Technician

  • Jul 2016 - Present

  Manage and support one-to-one technology for secondary education students. Provide a centralized department for students for hardware support, technical assistance and an opportunity for the students to participate in the school’s technology team. Provide total technical help desk support for school district staff and students. Assist with the maintenance and repair of LAN and WAN system components. Assist with the maintenance and repair of audio visual system components… Show more Manage and support one-to-one technology for secondary education students. Provide a centralized department for students for hardware support, technical assistance and an opportunity for the students to participate in the school’s technology team. Provide total technical help desk support for school district staff and students. Assist with the maintenance and repair of LAN and WAN system components. Assist with the maintenance and repair of audio visual system components. Act as a liaison for the district with PC repair, parts, and supply vendors. Inventory and accounting for computers, printers, audio-visual systems, and related components. Administration in identifying obsolete hardware, evaluate its conditions, location, and usefulness. Assist with data back-up, recovery, and other network management tasks.

• Technology Assistant

  • Jan 2006 - Jul 2016

  Maintain computers (PC, Mac, ChromeBooks and Mobile Devices ) network systems and audio/video equipment for the school district - grades K-12. Provide help desk support and training for teachers and administration staff. Solve daily issues and concerns with information technology.



Protect Alarms

• Allentown, Pennsylvania Area

• Security Consultant

  • Aug 2005 - Jan 2006

  Residential and Commercial Fire, Burglary, Access Control and CCTV system consulting/design. Residential and Commercial Fire, Burglary, Access Control and CCTV system consulting/design.



Capital Blue Cross

• Insurance
• 700 & Above Employee

• Customer Service Representative

  • 2002 - 2005

  Analyzed health insurance claim and benefit issues and compared them with criteria data for adjustment or corrective actions. Handled provider (hospital and office), customer and third-party billing questions relating to health benefits and claims. Provided health insurance information to individuals and groups for the sale of policies. Researched policies and procedures for updated information and changes in the health insurance field. Coordinated company resources to solve… Show more Analyzed health insurance claim and benefit issues and compared them with criteria data for adjustment or corrective actions. Handled provider (hospital and office), customer and third-party billing questions relating to health benefits and claims. Provided health insurance information to individuals and groups for the sale of policies. Researched policies and procedures for updated information and changes in the health insurance field. Coordinated company resources to solve issues or concerns with claims and benefits. Show less Analyzed health insurance claim and benefit issues and compared them with criteria data for adjustment or corrective actions. Handled provider (hospital and office), customer and third-party billing questions relating to health benefits and claims. Provided health insurance information to individuals and groups for the sale of policies. Researched policies and procedures for updated information and changes in the health insurance field. Coordinated company resources to solve… Show more Analyzed health insurance claim and benefit issues and compared them with criteria data for adjustment or corrective actions. Handled provider (hospital and office), customer and third-party billing questions relating to health benefits and claims. Provided health insurance information to individuals and groups for the sale of policies. Researched policies and procedures for updated information and changes in the health insurance field. Coordinated company resources to solve issues or concerns with claims and benefits. Show less



ABX Diagnostic

• Allentown, Pennsylvania Area

• Supervisor

  • 1980 - 2000

  • Coordinated service department resources for productivity and efficiency. • Coordinated production activities of refurbishment of bio-medical equipment. • Supervised distribution of medical and chemical products in a warehouse environment. • Project management of new product developments. • Controlled inventory for repair and refurbishment of medical equipment. • Managed personnel and scheduled tasks for service/ production functions. • Captured quality assurance data… Show more • Coordinated service department resources for productivity and efficiency. • Coordinated production activities of refurbishment of bio-medical equipment. • Supervised distribution of medical and chemical products in a warehouse environment. • Project management of new product developments. • Controlled inventory for repair and refurbishment of medical equipment. • Managed personnel and scheduled tasks for service/ production functions. • Captured quality assurance data for purpose of failure analysis and product improvement. • Acted as a liaison between engineering and sales department. • Training Department Representative – Trained Field Engineers and In-house personnel. • Problem Solver – solved problems within organization (facility and personnel). • Dispatch – scheduled field engineers and technical representatives for customer support. • Utilized information systems resources for management functions. • Performed quality control testing and inspection on electronic and mechanical assemblies. • Initiated documentation for engineering changes on new electronic and mechanical assemblies to improve product reliability and quality. • Evaluated returned and defective electronic and mechanical assemblies and generate failure analysis reports. • Generated work instructions and standardized procedures for testing and assembly processes. • Developed polices and procedures for best practices. • Set financial and performance goals for service department. Show less • Coordinated service department resources for productivity and efficiency. • Coordinated production activities of refurbishment of bio-medical equipment. • Supervised distribution of medical and chemical products in a warehouse environment. • Project management of new product developments. • Controlled inventory for repair and refurbishment of medical equipment. • Managed personnel and scheduled tasks for service/ production functions. • Captured quality assurance data… Show more • Coordinated service department resources for productivity and efficiency. • Coordinated production activities of refurbishment of bio-medical equipment. • Supervised distribution of medical and chemical products in a warehouse environment. • Project management of new product developments. • Controlled inventory for repair and refurbishment of medical equipment. • Managed personnel and scheduled tasks for service/ production functions. • Captured quality assurance data for purpose of failure analysis and product improvement. • Acted as a liaison between engineering and sales department. • Training Department Representative – Trained Field Engineers and In-house personnel. • Problem Solver – solved problems within organization (facility and personnel). • Dispatch – scheduled field engineers and technical representatives for customer support. • Utilized information systems resources for management functions. • Performed quality control testing and inspection on electronic and mechanical assemblies. • Initiated documentation for engineering changes on new electronic and mechanical assemblies to improve product reliability and quality. • Evaluated returned and defective electronic and mechanical assemblies and generate failure analysis reports. • Generated work instructions and standardized procedures for testing and assembly processes. • Developed polices and procedures for best practices. • Set financial and performance goals for service department. Show less