System Engineer

• Apr 2019 - Present

IT Connexion is an IT Managed Service company from Melbourne, Australia. Here, I'm responsible as L2 System Engineer providing remote IT support and involved in may projects for clients in Australia. They are government agencies, research organizations, NGOs, and other Medium scale business companies with different topologies and technologies built specifically for each client. My daily tasks and role are: - Provide remote IT support for clients in Australia - Involve in IT projects - Troubleshooting IT infrastructure issues - Troubleshooting Microsoft Exchange 365 email services - Incident handling - Manage Microsoft 365 admin platform - Microsoft Azure admin - Windows Servers admin - Sophos Firewall and Sophos AntiVirus admin Show less

EC Consultant

• Jul 2014 - Mar 2019

BT is one of the leading global telecommunications company. At BT, I was assigned to a top priority partnership project with our client, XL Axiata Tbk. I was responsible for monitoring IT infrastructure environment, a large quantity of servers, networking nodes, services, and many of them are business critical. The tasks were : - Monitor and troubleshoot Cisco Network devices, CheckPoint Firewalls, F5 Load Balancers, Windows Servers, Linux Servers, VMs, Storages, Databases, Monitoring Applications. - Proper monitor and manage ticketing service using BMC and Entuity platforms - Support many IT infrastructure projects - Provide hourly and daily reports for business users - Act as Incident Manager during incidents I consider this position very demanding due to its impact on the client's daily business operation and a successful example for BT as a whole team in the AMEA region. Show less

Officer - IT Service Monitoring

• Nov 2012 - Jul 2014

XL Axiata is one of the biggest telecommunication company in Indonesia. During my career in XL, I was assigned in IT Internal Network Services Monitoring Team and I was working in 24/7 shift schedule. The monitoring scope is enterprise-level, large quantities of networking devices across Indonesia, multiple data centers and working together with several 3rd parties. I provided quick reaction for every related incidents, lead multiple third parties in day-to-day operation for solving the network issues or incidents across Indonesia. XL is my first stepping stone in my IT career and I learned a lot by working together with high some of the high performer XL team across Indonesia, from the IT Architecture team, Security, Datacom, Billing, Server, Data Center, Transmission, and the list will continue. They shaped me to gain more understanding and experiencing the real world of IT. Show less

CCNA Lecturer Assistant

• Feb 2010 - Jul 2012

Internship - Network Control Center Information Technology (NCCIT)

• Oct 2010 - Nov 2010