Jeffrey D. Knapp

Director of Operations at Accurate Courier Services
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Contact Information
us****@****om
(386) 825-5501
Location
Detroit Metropolitan Area
Skills

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5.0

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Ron Ciora

I have personally seen Jeff in action and I have never seen a more engaged, committed, "roll-up your sleeves" type of leader... ever.... Jeff truly leads from the front and is fearless when it comes to taking on new challenges but at the same time counting the cost and ensuring employee engagement and safety are always a priority. I was proud to have Jeff on our team.

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Credentials

  • Specimen Transport conditions on Clinical Laboratory Testing
    Whitehat Communications
    Sep, 2022
    - Oct, 2024
  • Leading Operational Excellence
    MIT Sloan Executive Education
    Jun, 2019
    - Oct, 2024
  • Leading Operational Excellence
    MIT Sloan School of Management
    Jun, 2019
    - Oct, 2024
  • Influencer
    VitalSmarts
    Feb, 2019
    - Oct, 2024
  • Lean Silver Certificate
    Brinks Incorporated
    Feb, 2018
    - Oct, 2024
  • Lean Brozne Certificate
    Brinks Incorporated
    Jan, 2016
    - Oct, 2024
  • Reid Interview and Interrogation Techniques-Advanced Course
    John E. Reid & Associates, Inc.
    May, 2007
    - Oct, 2024

Experience

  • Accurate Courier Services
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Director of Operations
      • Nov 2021 - Present

      Medical logistics and solutions provider. Our management team is comprised of logistics professionals with decades of combined experience. We leverage that experience in order to provide the most reliable point-to-point, pickup and delivery services in the industry. Customers in the service area include BSMH, Trihealth, Parkview, OMG, Duly Health, and Roper St. Francis Accurate Courier Services is a complete delivery solution — providing a competitive advantage to our customers through dedicated personnel, incomparable quality, and cutting-edge technology. Our representatives are available to provide support 24 hours a day, 7 days a week. We maintain accreditation with the Better Business Bureau. Show less

  • Amazon
    • Bangladesh
    • Advertising Services
    • 1 - 100 Employee
    • Operations Manager
      • Apr 2020 - Dec 2021

      The Operations Manager leads all inbound and outbound operations over multiple shifts within an Amazon Fulfillment Center. Responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. To achieve this, Operations Managers are creative problem solvers who are able to dream in immense scale, interpret big data, and deliver meaningful results that keenly drive productivity and efficiency. Some of the position’s key responsibilities include: · Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers · Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 300 hourly associates by embodying Amazon’s Leadership Principles · Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed · Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes · Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates · Proactively identifying and leading process improvement initiatives using Lean tools to delight customers · Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor · Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations · Partnering with other managers to share best practices across shifts and the network Show less

  • Brink’s Inc
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • District Vice President Transportion (CIT)
      • Aug 2019 - Mar 2020

      Brink's, Inc. provides security-related services such as armored car transportation, money processing, long-distance transport of valuables, and vaulting for banks, retailers, and a variety of commercial and governmental customers.• Holds overall P&L responsibility for $104 million District and directs CIT (cash in transit) operations in seven states with 1,000 direct employees; reports to EVP of US operations.-Oversee Michigan, Indiana, Illinois, northern Ohio, Minnesota, Wisconsin and Iowa.• Uses Lean methodology and tools to drive productivity and efficiency strategies, thereby improving operating margins and customer satisfaction.• Applies continuous process improvement techniques including VSM, A3/8D, Kaizen, and Kanban.• Establishes and leads using a balanced scorecard approach to optimize operational capabilities; promotes safety initiatives.• Created a Plan/Do/Check/ACT wall to outline and drive all current company initiatives which has become an organizational model used in all 127 sites in the US.MI, IL, MN, WI, OH, IA, IN Show less

    • District Vice President Cash Vault Services (CVS)
      • Dec 2018 - Aug 2019

      • Oversaw CVS operations and held responsibility for P&L of the $89 million District which encompasses the Greater NY and Pennsylvania branches; reported to SVP of US Operations.• Improved operating margins and customer satisfaction through application of Lean techniques; made significant improvements to margin dollar contributions-to-plan in multiple markets.• Supported several managers in other markets with coaching and P&L reviews.• Decreased shrinkage by more than $500,000 in one of the company’s largest under-performing markets. Show less

    • Director Operational Excellence
      • Jan 2018 - Dec 2018

      • Held responsibility for CIT (cash in transit) operations in five states.• Identified deficiencies and implemented process changes to improve operations and reduce waste at the branch level in order to meet company budget commitments.

    • Strategic market director
      • Oct 2015 - Jan 2018

      • Managed local $21 million annual P&L and provided support to five additional markets in three states.• Held responsibility for human resources, staffing, performance reviews, contract negotiations, and sales.• Oversaw DOT compliance, OSHA compliance, and maintenance of 46 in-house trucks.• Administered activities to proactively reduce risk exposure including security/loss investigations.• Developed and implemented a measurement tool called “Metrics that Matter, Specific to my Market” which helped drive accountability and service quality across all three lines of business.• Served on the executive steering committee that designed all of the company’s new armored vehicles.• Traveled to four of the company’s largest markets (Dallas, Houston, Atlanta, and Brooklyn) to train managers on how to implement key company processes.• Was first GM in North America to complete Bronze and Silver Lean certification; provided Lean leadership and continuous process improvement training to future leaders; served as Lean Leader coach for the SVP of US operations. Show less

    • City Manager
      • May 2013 - Sep 2015

      • Managed the money processing room, coin processing room, and cash in transit activities at Cincinnati location.• Held responsibility for hiring, coaching, assessing, and disciplining staff; maintained positive employee relations.• Established and maintained profitable communications and service levels with customers.

    • City Manager
      • Mar 2012 - May 2013

      City Manager for Brink's in upstate NY, I was also responsible for the Binghamton NY operation

    • Operations Manager
      • Mar 2010 - Mar 2012

      Operations Manager for the Washington D.C Brink's operation and the Annapolis Junction MD operation

    • City Manager
      • Apr 2009 - Mar 2010

      City Manager

    • City Manager
      • Apr 2007 - May 2009

      City Manager

    • Manager in Training
      • Jan 2006 - May 2007

      Manager in Training, Messenger, Driver.

  • Oak Park Police Dept
    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Public Safety Officer
      • Jul 2003 - Jul 2004

      Public Safety officer, Police, Fire, EMT, Laid off from this position due to budgetary cuts. Public Safety officer, Police, Fire, EMT, Laid off from this position due to budgetary cuts.

Education

  • Ferris State University
    Bachelor, Criminal Justice Law Enforcement
    2000 - 2003
  • Central Michigan University
    Undergraduate degree, Criminal Justice/Law Enforcement Administration
    1997 - 2000

Community

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