Technical Security Support

• Aug 2020 - Present

Technical Security Support

• Mar 2020 - Aug 2020

Information Technology Help Desk Analyst

• Nov 2018 - Mar 2020

Providing Technical Support for the Lincare company Providing Technical Support for the Lincare company

Delivery Driver

• Apr 2017 - Mar 2020

Worked as an Uber driver until I could attain Industry certifications and a new position in the IT security field. Worked as an Uber driver until I could attain Industry certifications and a new position in the IT security field.

Service Delivery Coordinator

• Jan 2017 - Apr 2017

Selected above peers to initiate, establish and train personnel for a new department not seen before in Brighthouse. Served as the first point of contact for Field Ops Technicians, providing Tier II and Tier III support by overseeing troubleshooting, requirements gathering, solution management, and support of issues involving network systems, servers, and applications functioning at optimal levels. The role requires extensive knowledge of services to resolve provisioning, switch, and network issues and provide resolutions for inbound voice, data and video problems Show less

Voice Provisioning Specialist

• Sep 2016 - Jan 2017

Acted as a “point of resolution,” resolving complex customer issues as pertaining to orders for Home Phone by investigation by researching OMSe, ICOMS, and correction. Escalated to CLEC partners if required Acted as a “point of resolution,” resolving complex customer issues as pertaining to orders for Home Phone by investigation by researching OMSe, ICOMS, and correction. Escalated to CLEC partners if required

Internet Security Coordinator

• Dec 2013 - Sep 2016

Helped safeguard the organization by supporting security administrators in surveillance, managing the IT network security initiatives, and responding to security alerts. Tracked, monitored, and processed incoming complaints from Time Warner’s abuse desk utilizing local and national databases to ensure proper handling. Helped safeguard the organization by supporting security administrators in surveillance, managing the IT network security initiatives, and responding to security alerts. Tracked, monitored, and processed incoming complaints from Time Warner’s abuse desk utilizing local and national databases to ensure proper handling.

Team Leader

• Aug 2008 - Jun 2013

Team leader of a carpet and upholstery restoration crew as well as resolving flood/water damage. Responsible for resolving day to day customer service issues, such as answering incoming calls, scheduling appointments and performing restoration duties. Some of my other duties include but are not limited to maintaining and repairing the restoration equipment. Team leader of a carpet and upholstery restoration crew as well as resolving flood/water damage. Responsible for resolving day to day customer service issues, such as answering incoming calls, scheduling appointments and performing restoration duties. Some of my other duties include but are not limited to maintaining and repairing the restoration equipment.

Platoon Sergeant

• Nov 1999 - Jun 2008

Responsible for a communications platoon that supported a Battalion sized element. Installed and maintained the secure and non secure communications network while deployed in Operation Iraqi Freedom (OIF 06-08). Responsible for all FM communications equipment in Military Vehicles. Held a Secret security clearance. Responsible for a communications platoon that supported a Battalion sized element. Installed and maintained the secure and non secure communications network while deployed in Operation Iraqi Freedom (OIF 06-08). Responsible for all FM communications equipment in Military Vehicles. Held a Secret security clearance.