Experience

Cyara

• United States
• Software Development
• 200 - 300 Employee

• Senior Software Quality Assurance Manager

  • Mar 2020 - Present



Divine Creative Solution

• Allen Tx

• Senior Management Consultant

  • Jan 2007 - Present

  • Strategical planning for small businesses • Business coaching to ensure proper branding and infrastructure for small businesses • Business innovator taking a business from concept to reality • Business modeling to ensure customer satisfaction and business optimization • Technology selection and implementation • Strategical planning for small businesses • Business coaching to ensure proper branding and infrastructure for small businesses • Business innovator taking a business from concept to reality • Business modeling to ensure customer satisfaction and business optimization • Technology selection and implementation



Gods Lights of the World

• Vice President

  • Jan 2007 - Present



RCG Global Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager

  • Jun 2015 - Feb 2020

  • Senior QA Manager supporting implementation of SAAS, Custom development and Maintenance projects • Developed software testing framework for client including developing process/procedures, performing tool selection, implementing standards and selecting resources • Assist in the transition from traditional waterfall to Agile methodology • Fostered strong positive client relationship between various third party partners and stakeholders • Developed work flow models for ensuring synergy between onshore and offshore resources • Provided key communications to upper management via status reporting and project tracking • Performed analyze on financial data such as revenue, expenditures and project budget • Created SOW, RFP and Change Controls • Managed multiple mutli-million dollar projects simultaneously ensuring that all deliverable and time lines were met and fulfilled Show less



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Test Manager

  • Jun 2014 - Jul 2015

  * Managing all phases of testing including functional, automation, and performance * Senior Vendor relation manager champion working relations with both onshore & offshore resources * Proficient in client relationship building, establishing and maintaining * Process improvement agent * Drafting RFP work for the Testing Practice * Risk mitagation for Service Delivery * Large team management in excess of 50 plus resources * Managing all phases of testing including functional, automation, and performance * Senior Vendor relation manager champion working relations with both onshore & offshore resources * Proficient in client relationship building, establishing and maintaining * Process improvement agent * Drafting RFP work for the Testing Practice * Risk mitagation for Service Delivery * Large team management in excess of 50 plus resources



Michaels Stores

• Retail
• 700 & Above Employee

• Quality Assurance Project Manager

  • Dec 2013 - Jun 2014

  • Managed deliverables include Overall Test Strategy, Test Plans, test case definition and execution, Weekly Status Reports, Test Summary and Certification. • Managed the Test Management to ensure complete coverage of defined Business requirements throughout Function Testing, Regression Testing, End-to-End Scenario Testing, User Acceptance Testing, Usability Testing and Pilot/BETA Testing. • Managed the Resource Management of testing resources including onsite and offshore vendor resources, Internal Michaels resources assigned as testing resources to direct activities and deliverables to ensure a quality product. • Coordinated weekly meetings with the CIO to give status updates and progress within the project. • QA Project Management for all phases of PMO - Mobile App project and PMO eCommerce Integration project including Demandware, Content Management, Order Fulfillment and Backend Systems validation. • Handled the Issues Management of any concerns that would keep the project from being successful. • Was responsible for recording, tracking to resolution, escalations and reporting visibility. •Managed the QA Test Schedule for all work stream phases to ensure individual teams integrate completely at the appointed time. Show less



Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

• United States
• Hospitals and Health Care
• 700 & Above Employee

• ETBS - Quality Assurance Test Manager- Affordable Health Care Act

  • Jul 2012 - Dec 2013

  o Responsible for overall coordination, status reporting and stability of project / program oriented test efforts o Established and implements project management processes and methodologies for the project/program test community to ensure testing activities are delivered on time, adhere to high quality standards and meet customer expectations o Assembling and monitored integrated test schedules across the SDLC for projects o Directed and assisted Test Phase Leads in identifying and estimating resource needs and testing schedules, o Established entrance/exit criteria to test phases and all testing artifacts, establishing prioritization against criticality matrix o Coordinated communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the test effort being managed o Complied with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Show less



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Test Lead /Project Manager

  • Aug 2011 - Jul 2012

  o Managed the testing effort for one of the largest Pharmaceutical companies in the world o Worked as Lead vendor relationship manager for changes to Aetna adjudication system o Managed multiple vendor relationships coordinating testing efforts with onshore/offshore consultants o Maintained Project Plans, coordination with Development Management on scope and priority of releases o Developing Test plans, strategies (Functional, Regression, UAT) metrics, project plans o Developing the governing artifacts for the project (defect reports, requirement coverage and daily status) o Performed certification on monthly and quarterly releases for PBM releases o Ensuring testing models support all the pharmaceutical requirements with forward and backward traceability Show less



Orchard Brands

• Retail Apparel and Fashion
• 1 - 100 Employee

• Quality Assurance Manager

  • Aug 2008 - Jul 2011

  o Managed the testing effort for an Ecommerce project for one of the largest Fashion companies in the World o Managing multiple vendor relationships coordinating testing efforts for payment processing/middleware and infrastructure development and distribution centers o Time tracking (Daptiv) maintenance, generating and maintaining workflow against projected timelines o Built QA team with vendor and internal test resources o Developed Test plans (Functional, Regression, UAT), Test Strategies, developed metrics and project plans o Developed the governing artifacts including: defect reports, requirement coverage and daily status metrics o Performed certification with one of the largest private label payment processor Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Quality Assurance Manager

  • Nov 2008 - Jul 2010

  o Managed 60 applications for Countrywide to Bank of America Transition Initiative Project. o Provided direction and resolution to issues/ risk associated with testing o Managed the team of 40 System Testers, 20 UAT testers o Developed an Overall Test strategy and test plan to track the entrance/exit and testing standards for the project o Developed metrics for communication to Senior management on the various phases of testing including planning, development and execution o The metrics captured showed the velocity of testing from creation of test cases to planned execution with allocated resources o Worked with Test Center of Excellence to ensure that all deliverables where certified prior to implementation to production o Served as a release manager for implementation in the control room Show less



Blockbuster

• United States
• Retail
• 700 & Above Employee

• QA Test Manager and Release Manager

  • Jun 2007 - Mar 2008

  o Managed the QA Distribution Center test team (Onshore and Offshore resources), supporting 37 distribution centers across the United States with weekly and monthly releases o Managed the daily workflow, created project plans, test plans, test processes and procedures o Implemented the intelligent bar code system and automated cataloging system and participated in the change management and research aspects for enhancements to the distribution centers o Performed strategic research for new Kiosk project interfacing with the business and outside vendors o Managed the monthly release for Blockbuster Enterprise releases and responsible for certifying the new releases prior to release in production. Show less



Benefit Mall

• Test Manager

  • 2007 - 2008



HARRAH'S CAESARS Integration

• Test Manager / Transition Specialist

  • Jun 2005 - Jun 2007

  o Managed testing efforts for the following CMS Interfaces System:, Website Revamp, Architecture conversion including: o Creating Test Strategy, Detailed Test Plan, Issue/Risk Mitigation plans, resource estimation and Transition planning. o Performed both Black Box and White testing using the HIT methodology o Performed load testing using Load Runner on the CMS Interface and Harrah’s Web site o Created Use Cases/Scenarios, Test Scripts and execution for System, Regression, UAT, Load and GO-Live testing. o Writing SQL queries to validate data displayed on the front end was stored in the database correctly o Managing the Load Runner performance test effort (requirement gathering, test data) Show less



HOTELS

• Senior Quality Lead/Project Management

  • Aug 2004 - Jun 2005

  Utilized the Agile methodology to help with speed to market for Hotels and Expedia Integration Project for the following areas: Accounting, Fraud, Supplier Ops, Customer Care, AS400, Shadow Booking Audit, Feed3 and Reporting. Developed the included functional, integration, and regression test strategy, test plan, test cases, and test matrix. Created test environments using SQL queries to obtain data from the Oracle database (white box approach) Constant contact with area Business Owners and Developers, serving as a SME for the new / modified functionality. Supported the customer during the UAT phase of the project. Test results were managed using Test Director Show less



First Command

• Senior Test Lead

  • Dec 2001 - Aug 2004

  Senior tester supporting 30 different developers. The environments supported included AS400, Client Server, and Web-based. The AS400 applications are written in RPG with 2E code generator utilizing CASE and Data Modules. The Client Server applications are written in C++ and run with an Oracle database, and the Web-based applications are developed in Java utilizing struts framework. Participated in performance testing Authored and implemented the new testing methodology with both an ISO and SEI/CMM flavor Responsible for integration, regression and user acceptance testing. Develop automated test scripts for the Web-based application utilizing Astra Quick(QTP). The scripts were data driven with each script having check points with built-in logic to validate code at the strut level. Develop automated test scripts for the client server and AS400 sections using Winrunner. Supported the upgrade from Websphere 3.5 to Websphere 4.0, including participating in the development of the contingency plan and field support testing. The testing performed was requirements-driven with emphasis on robustness, user friendliness and optimization of performance. Show less



Advanced PCS

• Senior Software Tester

  • Apr 2001 - Oct 2001

  Worked in a Pharmaceutical environment on an AS400 platform. This included working on code fixes for monthly Production releases and performing QA on break fixes/emergency fixes. Other responsibilities included: Gathering test requirements from Project Managers/Business Owners to generate test plans, test scripts and test. AS400 queries to retrieve data and populate data in the Test Environment. Test Director for scripts and defect tracking. Develop automated test scripts for the Web-based application utilizing Astra Quick(QTP). Develop automated test scripts for the client server and AS400 sections using Winrunner. Show less



Bell Flight

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Sr. Software Tester /Conversion

  • Nov 2000 - Apr 2001

  Worked on the conversion of a 30-year-old legacy system being replace with a COTS application with multiple APIs. Reviewed the technical requirements for completeness and testability. Generated test plans, test cases, integration cases, system cases and vendor cases. Developed process and procedures for conducting formal testing. Authored and implemented the testing methodology. Worked on the conversion of a 30-year-old legacy system being replace with a COTS application with multiple APIs. Reviewed the technical requirements for completeness and testability. Generated test plans, test cases, integration cases, system cases and vendor cases. Developed process and procedures for conducting formal testing. Authored and implemented the testing methodology.



Citizen Telecommunication

• Senior Quality Analyst

  • Jun 2000 - Nov 2000

  Utilized Winnrunner to develop regression scripts to ensure that the customer billing system ensuring that the calculations were correct, the physical layout of the bill was user-friendly, and data contained on the bill was being parsed correctly Developed test plans, test scenarios, test cases, test scripts, generated defect reports using Test Director, followed and implemented project plans and test schedules. Completed several conversion projects resulting in significant customer gain for Citizen. Show less



Justicelink, Inc

• Product Development Test Manager

  • Jan 2000 - Jun 2000

  Lead Tester for the JusticeLink's application built using Rational Rose toolset using Extreme Programming. Worked with Product Development group to develop a regression test bed for the web based application using RSW 'E' tester. Created Template Documents (Test Plan, Test Matrix) for Testing Team per ISO 9000 standards. Helped build Test Reporting Format for posting on Intranet Site. Reviewed/Revised overall Project Plan. develop baseline Metrics as feedback into SEI/CMM process Reviewed requirements for Stress/Load Testing. Received SEI/CMM model level 3 by an outside vendor informal review. Show less



PrimeCo

• United States
• Construction
• 1 - 100 Employee

• Senior Y2K IT Application Lead/ Consultant

  • May 1999 - Jan 2000

  Responsible for overseeing the IT application testing for the Y2K program. Worked with the Test Support Team and System Owners to ensure that the applications were delivered and tested within the parameters of the Y2K Testing Project. Served as point of contact for all applications, matrix managed an organization of over 40 System Owners. Reported to upper management testing progress with any outstanding defects. Coordinated Vendor Management for exterior components of PrimeCo's infrastructure. Show less



Justicelink

• Software QA Manager

  • 1999 - 2000

  • Developed a hybrid agile and waterfall methodology that allowed a 4 member team support the iterative development of a 30 member team by implementing a concept of DQA and PQA • Developed innovative processes and procedures, metrics and accountabilities that afforded an independent audit of the QA organization to be rated level 2 on CMMI scale • The concept of DQA and PQA saved thousands of dollars the first month of implementation • Developed a hybrid agile and waterfall methodology that allowed a 4 member team support the iterative development of a 30 member team by implementing a concept of DQA and PQA • Developed innovative processes and procedures, metrics and accountabilities that afforded an independent audit of the QA organization to be rated level 2 on CMMI scale • The concept of DQA and PQA saved thousands of dollars the first month of implementation



Bank of America

• United States
• Banking
• 700 & Above Employee

• Test Lead

  • 1997 - 2000



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• programmer

  • 1991 - 1994