Experience

Robertson, Anschutz & Schneid, P.L.

• United States
• Legal Services
• 100 - 200 Employee

• Title Curative Specialist

  • Apr 2016 - Present



Coastal Credit LLC

• Carmel, IN

• Collections Account Manager

  • May 2015 - Dec 2015

  *Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems. *Record information about financial status of customers and status of collection efforts. Locate and notify customers of delinquent accounts by mail, telephone. * Advise customers of necessary actions and strategies for debt repayment. *Advise customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to… Show more *Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems. *Record information about financial status of customers and status of collection efforts. Locate and notify customers of delinquent accounts by mail, telephone. * Advise customers of necessary actions and strategies for debt repayment. *Advise customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise. *Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. *Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Show less *Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems. *Record information about financial status of customers and status of collection efforts. Locate and notify customers of delinquent accounts by mail, telephone. * Advise customers of necessary actions and strategies for debt repayment. *Advise customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to… Show more *Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems. *Record information about financial status of customers and status of collection efforts. Locate and notify customers of delinquent accounts by mail, telephone. * Advise customers of necessary actions and strategies for debt repayment. *Advise customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise. *Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. *Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Show less



OPENLANE

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Accourt Coordinator

  • Jan 2014 - May 2015

  Provide customer support in being a liaison between financial institution, consumer customer and agencies. *Data Entry and utilization of repossession consignments received from finance companies. *Monitoring consignments received for new information, reporting, holding and closing repossessions. *Make contact and build rapport with agencies in providing pertinent account info. *Rectifying issues as they arise, focus and obtaining a solution and/or resolution of any possible… Show more Provide customer support in being a liaison between financial institution, consumer customer and agencies. *Data Entry and utilization of repossession consignments received from finance companies. *Monitoring consignments received for new information, reporting, holding and closing repossessions. *Make contact and build rapport with agencies in providing pertinent account info. *Rectifying issues as they arise, focus and obtaining a solution and/or resolution of any possible inaccurate account action. Show less Provide customer support in being a liaison between financial institution, consumer customer and agencies. *Data Entry and utilization of repossession consignments received from finance companies. *Monitoring consignments received for new information, reporting, holding and closing repossessions. *Make contact and build rapport with agencies in providing pertinent account info. *Rectifying issues as they arise, focus and obtaining a solution and/or resolution of any possible… Show more Provide customer support in being a liaison between financial institution, consumer customer and agencies. *Data Entry and utilization of repossession consignments received from finance companies. *Monitoring consignments received for new information, reporting, holding and closing repossessions. *Make contact and build rapport with agencies in providing pertinent account info. *Rectifying issues as they arise, focus and obtaining a solution and/or resolution of any possible inaccurate account action. Show less



NextGear Capital

• Financial Services
• 400 - 500 Employee

• Business Development

  • Jan 2012 - Nov 2013

  *Supporting Field Teams (Account Executives & Sales Executives) to increase volume of signed contracts and account activation. *Contact and schedule contract closings with approved dealers within assigned geographical territory. *Execute dealer contract closings.. *Manage all administrative communication within a designated territory: emails and faxes to dealer base, field teams, and Lending department. *Maintain efficient and consistent monitoring of the contract inbox. *Perform… Show more *Supporting Field Teams (Account Executives & Sales Executives) to increase volume of signed contracts and account activation. *Contact and schedule contract closings with approved dealers within assigned geographical territory. *Execute dealer contract closings.. *Manage all administrative communication within a designated territory: emails and faxes to dealer base, field teams, and Lending department. *Maintain efficient and consistent monitoring of the contract inbox. *Perform accuracy checks on executed contracts. *Communicate and follow-up regarding executed contracts, rejected and approved, *Provide dealer feedback to the field and Director of Business Development via daily/weekly reporting *Follow up with dealers in response to floor plan activation. *Manage all dealer contact activity, notes, and contract closings through DSC's Customer Relationship Management software and SharePoint. *Provide market feedback/analysis to the Director of Business Development Show less *Supporting Field Teams (Account Executives & Sales Executives) to increase volume of signed contracts and account activation. *Contact and schedule contract closings with approved dealers within assigned geographical territory. *Execute dealer contract closings.. *Manage all administrative communication within a designated territory: emails and faxes to dealer base, field teams, and Lending department. *Maintain efficient and consistent monitoring of the contract inbox. *Perform… Show more *Supporting Field Teams (Account Executives & Sales Executives) to increase volume of signed contracts and account activation. *Contact and schedule contract closings with approved dealers within assigned geographical territory. *Execute dealer contract closings.. *Manage all administrative communication within a designated territory: emails and faxes to dealer base, field teams, and Lending department. *Maintain efficient and consistent monitoring of the contract inbox. *Perform accuracy checks on executed contracts. *Communicate and follow-up regarding executed contracts, rejected and approved, *Provide dealer feedback to the field and Director of Business Development via daily/weekly reporting *Follow up with dealers in response to floor plan activation. *Manage all dealer contact activity, notes, and contract closings through DSC's Customer Relationship Management software and SharePoint. *Provide market feedback/analysis to the Director of Business Development Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Sales and Marketing Team Lead

  • Jan 2007 - Feb 2012

  Management Role: *Assist in training and development of new employees and team-members. *Counselling of team members to meet and exceed quality and other metric goals. *Presentation of performance reviews and coaching reports for team members not meeting goals. *Implementation of general departmental operations, policies, procedures, goals and metrics. Production. *Promote and Sale Comcast Cablevision products to current and potential customers. *Assist marketing… Show more Management Role: *Assist in training and development of new employees and team-members. *Counselling of team members to meet and exceed quality and other metric goals. *Presentation of performance reviews and coaching reports for team members not meeting goals. *Implementation of general departmental operations, policies, procedures, goals and metrics. Production. *Promote and Sale Comcast Cablevision products to current and potential customers. *Assist marketing manager in planning of special company-wide promotional and quarterly sales events. *Making sales appointments with current and potential business clients based on information obtain from marketing leads. *Creation and preparation of sales and presentation materials for company development and promotional material. Show less Management Role: *Assist in training and development of new employees and team-members. *Counselling of team members to meet and exceed quality and other metric goals. *Presentation of performance reviews and coaching reports for team members not meeting goals. *Implementation of general departmental operations, policies, procedures, goals and metrics. Production. *Promote and Sale Comcast Cablevision products to current and potential customers. *Assist marketing… Show more Management Role: *Assist in training and development of new employees and team-members. *Counselling of team members to meet and exceed quality and other metric goals. *Presentation of performance reviews and coaching reports for team members not meeting goals. *Implementation of general departmental operations, policies, procedures, goals and metrics. Production. *Promote and Sale Comcast Cablevision products to current and potential customers. *Assist marketing manager in planning of special company-wide promotional and quarterly sales events. *Making sales appointments with current and potential business clients based on information obtain from marketing leads. *Creation and preparation of sales and presentation materials for company development and promotional material. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead DSL Tech Support Agent

  • Jan 2005 - Jan 2007

  Management Role *Assist in training and development of new employees and team-members. *Counselling of team members to meet and exceed quality and other metric goals. *Monthly coaching and Quarterly performance reviews. *Implementation of general departmental operations, metrics, and complience for all team members. Production Role *Provide customer service for new installation. *Customer care for existing customers who were experiencing a failure in internet… Show more Management Role *Assist in training and development of new employees and team-members. *Counselling of team members to meet and exceed quality and other metric goals. *Monthly coaching and Quarterly performance reviews. *Implementation of general departmental operations, metrics, and complience for all team members. Production Role *Provide customer service for new installation. *Customer care for existing customers who were experiencing a failure in internet connections. *Troubleshooting and problem resolution of connection issues. *Setting Service calls for non-resolved connection issues: verifying customer information, and setting date, time, and location for technician *Problem resolution Show less Management Role *Assist in training and development of new employees and team-members. *Counselling of team members to meet and exceed quality and other metric goals. *Monthly coaching and Quarterly performance reviews. *Implementation of general departmental operations, metrics, and complience for all team members. Production Role *Provide customer service for new installation. *Customer care for existing customers who were experiencing a failure in internet… Show more Management Role *Assist in training and development of new employees and team-members. *Counselling of team members to meet and exceed quality and other metric goals. *Monthly coaching and Quarterly performance reviews. *Implementation of general departmental operations, metrics, and complience for all team members. Production Role *Provide customer service for new installation. *Customer care for existing customers who were experiencing a failure in internet connections. *Troubleshooting and problem resolution of connection issues. *Setting Service calls for non-resolved connection issues: verifying customer information, and setting date, time, and location for technician *Problem resolution Show less



Copper Beech Townhomes

• Bloomington, Indiana

• Community Marketing Manager

  • Aug 2004 - Jan 2007

  *Creation of advertisements for the community in development stage & strategic planning of advertisements for attraction of college students and other potential residents. *Utilized and maintained company website and social media sites for marketing and advertisement of Apartment complex. *Processing rental applications for the property; performing criminal and credit background checks, as well as rental history and employment *Creation of advertisements for the community in development stage & strategic planning of advertisements for attraction of college students and other potential residents. *Utilized and maintained company website and social media sites for marketing and advertisement of Apartment complex. *Processing rental applications for the property; performing criminal and credit background checks, as well as rental history and employment