Jeffrey Chih
F&B Associate at The Rotterdam Marriott Hotel- Claim this Profile
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Bio
Credentials
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Certificate of Completion
Amathus LimassolMar, 2022- Nov, 2024 -
Rijbewijs B
CBRAug, 2021- Nov, 2024 -
Certificaat Sociale Hygiëne
Optijd.nuJun, 2021- Nov, 2024 -
Certificaat Klachtenbehandeling
Optijd.nuMar, 2021- Nov, 2024
Experience
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Rotterdam Marriott Hotel
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Netherlands
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Hospitality
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1 - 100 Employee
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F&B Associate
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Mar 2023 - Present
Ensuring proper interaction with guests and employees; • Surprising and delighting the guest; • Providing friendly, professional and prompt service at all times; • Handling guest requests and/or complaints in a friendly and efficient manner in consultation with the supervisor, shift leader or F&B (service) manager; • Maintaining good contact with the guests; • Ensuring a constant, high quality of service; • Taking care of the guests from the moment of arrival to departure, explaining and making suggestions about the menu, booking orders on the guest's bill and presenting a correct bill; • Preventing, receiving and handling complaints in consultation with the Shift Leader and possibly the F&B (Service) Manager. • Carrying out all Pillars Bar & Restaurant activities; • Performing all occurring Room Service & Banqueting activities; • Carrying out all occurring Breakfast activities; • Serving food and drinks; • Assist with possible inventory checks of material; • Maintain good contact with the kitchen during the daily operation; • Maintaining a good working relationship and good contact with your colleagues and with other departments; • Compliance with the Standard Operating Procedures (SOPs) of the Rotterdam Marriott Hotel; • Ensuring that you personally always look neat and tidy and that you are always on time at work; • Comply with the cleaning schedule as established by the Rotterdam Marriott Hotel; • Keeping the restaurant clean and cleaning after hours; • Reducing wastage, waste and breakage; • Attending departmental meetings within the F&B department; • Participating in multi-skilling programs; • Attend training and courses if desired; • Bringing up ideas for improving the business organization in terms of personnel, consultation structure, product, etc.; • Performing any other work that may reasonably be expected of you. Show less
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Amathus Limassol
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Cyprus
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Hospitality
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1 - 100 Employee
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Bar Waiter
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Mar 2022 - Jan 2023
- Taking orders as per 'Leading standards' (LHW).- Serving meals and drinks as they're prepared. Following the rules and standards of (LHW).- Communicating with the chef or bartender regarding any special preferences or allergies.- Communicating with my supervisor regarding any difficulties, mistakes, possibilities.- Asking for the guests his/her satisfaction about the meals/drinks or service.- Building a friendly bond with guests and hotel members and always ensuring they are satisfied.- Clearing the tables regularly and make sure they are in order for the next guest.- Making recommendations regarding our Food&Beverage menu.- Receiving guests and sometimes directing them to the table.- Answering questions regarding the bars/restaurant menu. - Answering questions regarding our facilities.- Answering questions about the opening hours of our bars or restaurants.- Set up wedding/catering and party events.- Making requisitions for the bars.- Know how to manage the Micro's POS system to punch orders, make modifiers, discounts etc. - Know how to manage the Nespresso coffee system.- Developed knowledge about alcohol and spirits.- Developed knowledge about several cocktails, mixers.- Developed knowledge about our wine selection.- Assistent Bartender during weddings/catering and party events. - Preparing the bill as requested.- Cashing out bills and returning change as needed. - Opening and serving the bottle of wine as per (LHW).- Able to Up-sell.- Take ownership of guests special requests or incidences. Show less
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Frontoffice-assistent
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Dec 2022 - Dec 2022
- Picking up phone calls - Making keycards for the room- Filing reports- Filing tickets- Filing reservations- Visionline system to make the keys- Oracle Suite 8 Hospitality System- Check-in, Check-Outs, only watched the procedure- Welcome drinks- Offering the guests a refreshing hot towel when they just arrived at the hotel.- Phone extensions to different departments, managers, TAXI, or companies.- Informing the guests about the questions they have and we could answer.- Informing housekeeping or roomservice when a guests needed something or when the guests arrived/departured. Show less
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Restaurant Lotus
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Brielle, Zuid-Holland, Nederland
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Head Teppanyaki Chef
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Dec 2015 - Jul 2022
- Ability to maintain professional during stressful and/or busy times. - Ability to prepare food for consumption with background knowledge of proper techniques and equipment to be used. - Knowledge of industry standards regarding food storage and handling techniques. - Ability to sound judgement and possesses good problem-solving skills. - Ability to entertain and perform in front of guests, such as Flambé. - Has good communication skills, making it easy for me to strike up a conversation with a guest and talk to him/her for a long time. - Providing recommendations regarding our buffet. Show less
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Four Seasons Hotel, Cyprus
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Cyprus
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Hospitality
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1 - 100 Employee
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Restaurant Server
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Mar 2022 - Apr 2022
- Receiving guests and assigning to their table. - Serving food and drinks. - Opening and serving bottle of wines. - Presenting the guest our à la carte menu and the daily 4 or 5-course menu. - Asking the guests if he/she has any specialties or allergies and communicating that with my colleague's or head-waiter/supervisor. - Replenish beverages and ensure guest satisfaction throughout the meal service. - Able to up-sell. - Clear tables and prepare for service by polishing cutlery, glassware and crockery etc. - Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas. - Restocking and maintaining the bar or backoffice with all the required supplies and inventory. - Attending daily briefings by my manager regarding specialties. - Attending daily briefings by my Chef regarding our Daily 4 or 5-course menu. - Gained knowledge about local wines, exclusive wines, high-end wines. - 5-star service Show less
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Restaurant Old Dutch
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Netherlands
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Restaurants
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1 - 100 Employee
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Restaurant Server
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Oct 2021 - Jan 2022
- Receiving guests and assigning to their table. - Serving food and drinks. - Opening and serving bottle of wines. - Presenting the guest our à la carte menu and the daily 4 or 5-course menu. - Asking the guests if he/she has any specialties or allergies and communicating that with my colleague's or Chef. - Replenish beverages and ensure guest satisfaction throughout the meal service. - Able to up-sell. - Clear tables and prepare for service by polishing cutlery, glassware and crockery etc. - Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas. - Restocking and maintaining the bar or backoffice with all the required supplies and inventory. - Attending daily briefings by my manager regarding specialties. - Attending daily briefings by my Chef regarding our Daily 4 or 5-course menu. - Gained knowledge about several table preparations such as: Sole Meunière, Stroganoff or Crêpes Suzette. Show less
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Restaurant Old Dutch
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Rotterdam, Zuid-Holland, Nederland
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Restaurant Server
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Sep 2019 - Jun 2021
- Receiving guests and assigning to their table. - Serving food and drinks. - Opening and serving bottle of wines. - Presenting the guest our à la carte menu and the daily 4 or 5-course menu. - Asking the guests if he/she has any specialties or allergies and communicating that with my colleague's or Chef. - Replenish beverages and ensure guest satisfaction throughout the meal service. - Able to up-sell. - Clear tables and prepare for service by polishing cutlery, glassware and crockery etc. - Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas. - Restocking and maintaining the bar or backoffice with all the required supplies and inventory. - Attending daily briefings by my manager regarding specialties. - Attending daily briefings by my Chef regarding our Daily 4 or 5-course menu. - Gained knowledge about several table preparations such as: Sole Meunière, Stroganoff or Crêpes Suzette. Show less
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Education
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2019 - 2023
De Rooi Pannen
HorecaOndernemer/Manager MBO4 -
2015 - 2019
Dalton Lyceum Barendrecht
Middelbaar Algemeen Voortgezet Onderwijs (MAVO)
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