Experience

Rudy's Barbershop

• United States
• Retail
• 100 - 200 Employee

• Senior Director of Operations

  • Sep 2022 - Present

• Director Of Operations

  • Jul 2020 - Sep 2022

• Director Customer Experience

  • May 2019 - Jul 2020

  As the Director of Customer Experience, my focus has been to ensure that our clients visits are the best in class. This has been achieved through implementing new technology and streamlining feedback with communication inour organization. Key Accomplishments:• Managed the coordination between with Rudy’s front desk and online booking system, and developpolicies to improve the client experience which resulted in smoother booking process, speedier checkin/out and increased booking of 10% by month• Developed feedback process with POS vendor, streamlined response time and workflow for Rudy’sorganizations response time, saving 80 hours per month on redundant processes for the operations team and shop management team• Further developed client feedback to route positive reviews to social media platforms, thus increasingaverage shop ratings by 20% to 50%• Current development of client facing app that will expedite and increase client’s in shop experiences.Clients will be able to check in/out and ins such will allow our front desk to focus on customer service and less as a cashier

• Regional Director

  • Apr 2014 - May 2019

  Oversee and direct CA, OR & WA regions 12 locations in total. Successful continuous growth of organization of 10% year over year.Key Accomplishments:• Partner with CFO and CEO to build annual operating budgets for shop• Led the development and cultivation of Rudy’s Barbershop management team.• Facilities management for 26 locations, including HVAC, Internet, Music, Electrical, and Plumbing• Managed shop build out/ opening of 4 new Locations which amounted to an increase in annual revenue of $7 million over 5 years.

• IT & Assets Manager

  • May 2013 - Oct 2014

  Integral partner in growth of company from 16 to 26 shops nationwide. Developed and responsible forinfrastructure to scale business growth of 10 shops nationwide. Including but not limited to, communications structure, Internet scaling, global phone system. Office 365, SharePoint, company electronic, facilities/ operations, Point of Sale, and company assets.Key Accomplishments:• Created and successfully updated internet architecture for growth of shops to scale and functionremotely. Deployed cloud-based Firewall which is controlled remotely• Developed and implemented VoIP communication system for Rudy’s organization• Initiated and moved Rudy’s to Office 365 for 50 users, included set up of mailboxes, licensing groups and policies• Partnered with key Rudy’s members and established SharePoint site for Rudy’s organization• Built scalable music system for 26 retail locations which included management of music licensing, music selection, distribution of music, as well as creation of shop sound systems

• Operations Manager

  • Oct 2012 - May 2013

  Acted as strategic business planner which included overseeing 16 national retail locations that saw over 40,000 unique daily tasks of employees, along with handling full cycle recruitment and employee relations issues. Developed new and effective processes which were aimed at increasing revenue and overall efficiency throughout the organization.Key Accomplishments:• Successfully designed, developed, and implemented a global point of sale system used in all locationswhich resulted in increased efficiency and a decrease in redundancies within the organization• Oversaw set up and daily operation of 2 pop-up locations• Effectively negotiated contracts and partnered with vendors such as One Reel, which allowed for theorganization to be an exclusive ticket reseller for Bumbershoot Festival

• Regional Manager

  • May 2006 - Oct 2012

  Responsible for overseeing 9 retail locations organization which grew to 12 locations before moving into new role as Operations ManagerKey Accomplishments:• Authored the first Standard Operating Procedures Manual and implemented more efficient shopreporting• Partnered, negotiated, and managed the entire IT infrastructure for the organization which required ahigh level of technical and attention to detail abilities

• Shop Manager

  • Apr 2003 - May 2006

  Managed 20 staff members within a 10 chair shop which serviced 3,000 clients per month.Key Accomplishments:• Played a key role in the design, procurement, and opening of 2 new barbershop locations (Bellevue and Melrose)• Successfully increased sales within the shop which earned the designation of the shop with the highest regional sales



Barneys New York

• United States
• Retail
• 700 & Above Employee

• Men's Sales Associate

  • Jan 1996 - Sep 2000

  Sales 1,000,000 annual sales Display and merchandising Sales 1,000,000 annual sales Display and merchandising



John Fluevog Shoes

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Seattle Shop Manager

  • 1992 - 1996

  Strategic business planning Store operations Staff development Strategic business planning Store operations Staff development