Experience

MineralTree, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Implementation Manager

  • Aug 2019 - Present



Monster

• United States
• Internet Publishing
• 700 & Above Employee

• Senior Product Implementation Specialist

  • Jan 2014 - Aug 2019

  *Responsibilities* - Served as liaison between Sales and the customer, post-sale, with the intent to implement products purchased (Job Ads, Enhanced Job Branding; Branded Company Profiles, Social Job Ads for Facebook, Twitter, and Instagram; Twitter Cards, Career Ad Network targeted ads, etc.) - Provided initial product usability support to customer for self-service tools. -Initiated learning and development practices to assist with onboarding and new hire training - Managed multiple projects simultaneously from inception to completion, and engaged appropriate resources when required. - Interfaced and collaborated with cross-functional teams internally throughout Monster's business units at all levels of leadership. - Proficiency in ticketing and email applications such as JIRA and SalesForce. - Well developed understanding and competency in web applications and software tools. - Create CAT codes to provide customer access for solutions integrated with an ATS/Cloud SaaS. - Troubleshoot technical issues and document/manage identified defects where applicable. - Determine potential implementation risks for proposed customer solution. Show less



Electronic Environments Co.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Customer Care Representative

  • Aug 2013 - Dec 2014

  *Responsibilities* -Managed daily scheduling initiatives to maximize business growth. -Fast-Paced environment designed to drive productivity and cultivate multitasking capabilities. -Originated and orchestrated preventative maintenance schedules for mechanical units at Fortune 500 companies. -Coordinated infrastructure solutions to upkeep facility maintenance. *Responsibilities* -Managed daily scheduling initiatives to maximize business growth. -Fast-Paced environment designed to drive productivity and cultivate multitasking capabilities. -Originated and orchestrated preventative maintenance schedules for mechanical units at Fortune 500 companies. -Coordinated infrastructure solutions to upkeep facility maintenance.



Brown & Brown Absence Services Group

• United States
• Insurance
• 100 - 200 Employee

• Intake Specialist

  • Jun 2012 - Jul 2013

  *Responsibilities* -Coordinated daily sales metrics, established new communications with potential clients. -Managed client referral inventory list to drive overall business growth. -Spoke with new clients via Shortel phone system, maximized sales potential and cross sell techniques. -Initiated screening practices via established rapport and customer service expertise. *Responsibilities* -Coordinated daily sales metrics, established new communications with potential clients. -Managed client referral inventory list to drive overall business growth. -Spoke with new clients via Shortel phone system, maximized sales potential and cross sell techniques. -Initiated screening practices via established rapport and customer service expertise.



Digital Federal Credit Union

• United States
• Banking
• 700 & Above Employee

• Member Service Representative

  • Jul 2010 - Apr 2012

  *Responsibilities* -Originated, serviced, and maintained loan products and accounts. -Consulted members on delineating and analyzing financial situations. -Relationship development expertise, able to aggressively build solid member basis and drive revenue growth. *Responsibilities* -Originated, serviced, and maintained loan products and accounts. -Consulted members on delineating and analyzing financial situations. -Relationship development expertise, able to aggressively build solid member basis and drive revenue growth.