Shop Lead Supervisor

• Jan 2023 - Present

Shop Tech/Delivery Driver/Field Tech

• Dec 2018 - Present

Installation Technician

• Jun 2022 - Feb 2023

Installation Technician

• Sep 2021 - Present

Distribution Center Assistant

• Oct 2017 - Oct 2018

Senior System Engineer

• Dec 2012 - Jul 2017

• Oversee development and maintenance of computer systems. • Identify departmental needs and make suggestions regarding technical direction. • Set up organization's intranets. • Configure and install computer systems for other organizations. • Test software applications and systems. • Apply knowledge of computing systems and software structure. • Analyze users' needs. • Create flowcharts, diagrams, and other documentation. • Oversee development and maintenance of computer systems. • Identify departmental needs and make suggestions regarding technical direction. • Set up organization's intranets. • Configure and install computer systems for other organizations. • Test software applications and systems. • Apply knowledge of computing systems and software structure. • Analyze users' needs. • Create flowcharts, diagrams, and other documentation.

IT Manager

• Dec 2011 - Dec 2012

Accomplishes information systems staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities. Maintains safe and healthy working environment by establishing and enforcing organization standards; adhering to legal regulations. Sustains information systems results by defining, delivering, and supporting information systems; auditing application of systems. Assesses information systems results by auditing application of systems. Enhances information systems results by identifying information systems technology opportunities and developing application strategies. Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures. Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Show less

System Administrator

• Oct 2004 - Dec 2011

Setup and monitor users/groups in Active Directory & IDM Supervise employees and performed duties when IT manager is absent Train 2nd shift desktop admin on new applications and technology Resolve issues that are encountered during & after working hours Troubleshoot and resolved systems/network issues Monitor and resolve help tickets in the Magic system Install hardware/software on PC’s running Windows XP, Servers 2K, 2003, 2008 Install Security patches and updates using the WSUS application. Assist the IT System Support group at the corporate level Appointed to the MS security patch review committee for the Corporate office since 2005 Show less

Computer Operator

• Jun 2003 - Oct 2004

Monitor all distribution systems related to the operations of the Distribution Center Print and distribute all daily output on high-speed laser printing systems Process daily downloaded order files from mainframe Monitor daily uploads of files to mainframe, verify totals, take corrective actions if necessary Monitor Daily Allocations process Maintain written shift reports regarding daily operation tasks, uploads, download, print distribution, and allocations