Jeffrey Osamor
System Analyst at Calea Ltd.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
Topline Score
Bio
Credentials
-
Microsoft Server 2012
Pearson VUEOct, 2016- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAMay, 2018- Nov, 2024 -
CompTIA A+
Cisco
Experience
-
Calea Ltd.
-
Canada
-
Hospitals and Health Care
-
1 - 100 Employee
-
System Analyst
-
Dec 2020 - Present
As the first point of contact utilize excellent verbal and written skills to support Calea Canada employees and resolve users’ problems (response by phone, email, remote logon etc.)Provide Tier 1 support of hardware including printers, toners, keyboards, degaussing, image and prepare laptops and PC etc.Assist users with basic Microsoft office user support (word/Excel/formatting/outlook)Ensure data security requirements are part of daily procedures and in the execution of all duties
-
-
-
The Hospital for Sick Children
-
Canada
-
Hospitals and Health Care
-
700 & Above Employee
-
Service Desk Analyst
-
Nov 2020 - Dec 2020
Record, track, and document incidents and requests, including troubleshooting steps and actions taken. • Apply diagnostic utilities to aid in troubleshooting. • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Adhere to processes and service level agreements.
-
-
-
Trillium Health Partners
-
Canada
-
Hospitals and Health Care
-
700 & Above Employee
-
Service Technician
-
May 2020 - Nov 2020
• Exceptional written and oral communication skills, with the ability to present ideas in user-friendly language.• Mapping and inventory of all peripherals equipment in the hospital.• Hot swapping of monitors and mobile workstation • Troubleshooting and installing network Photocopiers, Printers,.• Answer calls for IT Service and Support primarily via phone, voicemail and e-mail; • Act as the first point of contact for all offered IT Services, such as application, hardware, PC and telecom related requests for IT service and support; • Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomgar, KACE, knowledge base and other sources of documentation)• Transfer and escalate incidents and requests to the appropriate 2nd/3rd level support resources, following up with ticket owners to ensure effective resolution in a timely manner• Record, categorize and log Incidents and Requests for service using the IT Service Management tool;• Provision, change and de-provision user accounts in accordance with corporate policies and procedures• Actively seek opportunities for service improvement, recognizing the needs and expectations of our clients• Provide knowledge transfer and mentoring of other team members when required• Other duties as assigned. • Install and configure Microsoft server to interact with the virtual Machines and also remote desktop support. • Used Mobile Device Management for mobile devices such as iphone• Install, imaged and deploy mobile workstation
-
-
-
Arterra Wines Canada
-
Canada
-
Beverage Manufacturing
-
500 - 600 Employee
-
Window Deployment and migration
-
Jan 2020 - Apr 2020
• Support client users who are currently running Win 7 and now moving to Win 10. • Install Windows 10 using a corporate image • Reinstall corporate applications and peripherals • Ability to communicate effectively and professionally with end-users to accurately schedule• PC desktop support and troubleshooting • Active Directory • MS Office 2010, 2013 • Ability to follow standard operating procedures, as documented • Ability to work in a team environment with minimal/moderate supervision• Day-to-day monitoring and updating of implementation schedule
-
-
-
Verifone
-
United States
-
Financial Services
-
700 & Above Employee
-
Technical Config
-
Oct 2019 - Dec 2019
• Monitor customer payment systems• Continuously monitor various application logs and connectivity status, as documented, to ensure 100% up-time and successful transaction processing.• Email hourly reports to defined recipients; Verifone and Customer personnel.• Proactively identify errors and engage after-hours Technical Support Engineers as documented.• Provide technical assistance with computer hardware and software• Resolve issues for clients via phone, in person, or electronically• Recommend hardware and software improvements• Track customer issues and resolutions
-
-
-
-
Tech Config
-
Sep 2019 - Oct 2019
• Assessed functionality of electronic equipment and components using provided tools and diagnostic software.• Assembled, disassembled or refurbished computers and also conducted repairs when economically justified.• Properly sorted and stored electronic components in accordance with company policy and procedures.• Performed constant and up to date documentation of all refurbishing and repair activities in accordance with company policy.• Regularly updated inventory database, reflecting changes made to systems.• Assisted with other departmental tasks as the need required• Managed and configured various user accounts, email accounts.• Performed various workstation set ups with peripherals.• Performed various tasks using tools such as Microsoft Remote desktop services, Active directory and Exchange.
-
-
-
Compucom
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Configuration Technician
-
Jan 2019 - Sep 2019
• Provide responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians, within assigned region.• Act as primary third point of contact for desktop and laptop support and troubleshooting for the client company. Perform complex problem determination and resolution identifying hardware and software problems• Install, configure and upgrade operating systems and software, using standard business and administrative packages.• Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware. Pull cables and rewires or direct the rewiring of cables as required for new installations and office reconfiguration.• Troubleshoot problems with computer systems, including hardware and software issues, emails, network and peripheral equipment problems, etc... Make repairs and corrections where required.• Perform trend analysis to highlight re-occurring incidents within the computing environment and work with the regional team to take corrective action.• Assist with training staff in the use of standard business and administrative software, including work processing, spreadsheets, and database management, providing instruction or written documentation where required.• Very rarely, but on occasion, may be requested on short notice to travel to customers' sites within assigned region to resolve desktop issues• Document desktop issues and problem resolutions undertaken• Escalate any outstanding and unresolved issues to the attention of Director, IT Technical Services and VP, Professional Services within prescribed time requirements as per service contracts.• Acquire and maintain current knowledge of all hardware and software technologies in use across the client company in order to provide technically accurate solutions to users.
-
-
-
-
Technical Support
-
Mar 2018 - Jan 2019
installing, configure and troubleshooting hardware
-
-
Education
-
2018 - 2020
CDI College, Toronto
Diploma, Network and System Administration/Administrator -
2018 - 2018
Npower
CompTIA A+, Cisco IT Essentials, Service Analyst, Information Technology -
2015 - 2017
Nspire school of management and technology
National Diploma, Computer Engineering
Community
