Experience

Simplify Healthcare

• United States
• Software Development
• 500 - 600 Employee

• Vice President, Client Partner

  • Dec 2022 - 1 year 1 month



Tavol, LLC

• IT Services and IT Consulting

• Founder and Principal Consultant

  • Apr 2021 - Dec 2022

  Leveraged strong business analysis, data analysis, and customer success consulting, to help companies optimize business operations, strengthen customer relationships, and increase revenue.



TapCloud

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Vice President, Client Success

  • May 2018 - Dec 2020

  Developed TapCloud’s client success practices as TapCloud’s first VP Client Success. Led client teams (healthcare executives and clinicians at hospitals, hospices, palliative care practices) through the implementation of TapCloud’s proprietary patient engagement software. Partnered with client executives to empower their clinical teams through ongoing training, solution adoption, and metrics. Represented TapCloud at industry conferences (Center to Advance Palliative Care, Medtrade).

• Advisor

  • Apr 2017 - May 2018



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Business Analyst

  • Oct 2017 - May 2018

  Supporting the migration to the FACETS claim system, led Sales and Marketing business requirements definition as part of the Blue Cross Blue Shield of North Carolina Business Analyst/Requirements team.



Health Care Service Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Consultant, Manager, and Director roles

  • May 1998 - Dec 2016

  Greater Chicago Area Led multimillion dollar, enterprise, digital transformation projects for the CFO, CMO, CIO, Chief Actuary, and Chief Underwriter. Select programs included: product implementation, product lifecycle management, benefit plan management, automated medical underwriting, new business|renewal process transformation, and finance|HR system implementations.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Defined Benefit / Pension Administration Consultant

  • Jan 1995 - May 1998

  Lincolnshire, IL As a consultant for Hewitt Associates LLC (now Aon Hewitt) advised Fortune 500 actuaries, HR, and legal departments on Hewitt's proprietary defined benefit / pension system. Clients included Anthem, Bayer, Newell.