Jeff Ince
Chief Executive Officer at Omnis Customer Experience Ltd- Claim this Profile
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Bio
Sean Mitton
Worked with Jeff during his time at Canon, with our paths crossing on a number of various client and internal projects delivering value based process solutions to both. Jeff's core skills are always highly customer centric, with proven success in delivering complex solutions by understanding both need and impact with a knowledgeable view of the deliverables and outcomes. Always a pleasure working with Jeff as he has a keen sense of humor which could always alleviate the burden of hard timelines. Not difficult to see why we kept in touch and why he deserves a recommendation as a keenly focused solution development leader backed by strong project management skills.
Nicola Smith
Jeff was a pleasure to work with. He was highly motivated, had great attention to detail and a go get attitude. I loved his ability to network and research pipeline work. His business understanding, self organisation and sales skills will be an asset in his next role. I would glady work with Jeff again.
Angus A.
Worked with Jeff on a number of large opportunities at ebb3. Jeff was always thorough, reliable and a real pleasure to work with. A thoroughly good guy!
Sean Mitton
Worked with Jeff during his time at Canon, with our paths crossing on a number of various client and internal projects delivering value based process solutions to both. Jeff's core skills are always highly customer centric, with proven success in delivering complex solutions by understanding both need and impact with a knowledgeable view of the deliverables and outcomes. Always a pleasure working with Jeff as he has a keen sense of humor which could always alleviate the burden of hard timelines. Not difficult to see why we kept in touch and why he deserves a recommendation as a keenly focused solution development leader backed by strong project management skills.
Nicola Smith
Jeff was a pleasure to work with. He was highly motivated, had great attention to detail and a go get attitude. I loved his ability to network and research pipeline work. His business understanding, self organisation and sales skills will be an asset in his next role. I would glady work with Jeff again.
Angus A.
Worked with Jeff on a number of large opportunities at ebb3. Jeff was always thorough, reliable and a real pleasure to work with. A thoroughly good guy!
Sean Mitton
Worked with Jeff during his time at Canon, with our paths crossing on a number of various client and internal projects delivering value based process solutions to both. Jeff's core skills are always highly customer centric, with proven success in delivering complex solutions by understanding both need and impact with a knowledgeable view of the deliverables and outcomes. Always a pleasure working with Jeff as he has a keen sense of humor which could always alleviate the burden of hard timelines. Not difficult to see why we kept in touch and why he deserves a recommendation as a keenly focused solution development leader backed by strong project management skills.
Nicola Smith
Jeff was a pleasure to work with. He was highly motivated, had great attention to detail and a go get attitude. I loved his ability to network and research pipeline work. His business understanding, self organisation and sales skills will be an asset in his next role. I would glady work with Jeff again.
Angus A.
Worked with Jeff on a number of large opportunities at ebb3. Jeff was always thorough, reliable and a real pleasure to work with. A thoroughly good guy!
Sean Mitton
Worked with Jeff during his time at Canon, with our paths crossing on a number of various client and internal projects delivering value based process solutions to both. Jeff's core skills are always highly customer centric, with proven success in delivering complex solutions by understanding both need and impact with a knowledgeable view of the deliverables and outcomes. Always a pleasure working with Jeff as he has a keen sense of humor which could always alleviate the burden of hard timelines. Not difficult to see why we kept in touch and why he deserves a recommendation as a keenly focused solution development leader backed by strong project management skills.
Nicola Smith
Jeff was a pleasure to work with. He was highly motivated, had great attention to detail and a go get attitude. I loved his ability to network and research pipeline work. His business understanding, self organisation and sales skills will be an asset in his next role. I would glady work with Jeff again.
Angus A.
Worked with Jeff on a number of large opportunities at ebb3. Jeff was always thorough, reliable and a real pleasure to work with. A thoroughly good guy!
Credentials
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Zoom Meetings Qualified Sales Specialist
ZoomNov, 2020- Oct, 2024 -
Asana Solutions Partner
AsanaJul, 2020- Oct, 2024 -
Freshservice Product Expert
FreshworksJan, 2020- Oct, 2024 -
Citrix CCSP
CitrixJan, 2018- Oct, 2024 -
Nvidia GPU Virtualization (2017)
NVIDIANov, 2017- Oct, 2024 -
Nvidia Partner Network
NVIDIANov, 2017- Oct, 2024 -
Microsoft Partner Network Sales & Services for Online Services
MicrosoftOct, 2011- Oct, 2024 -
Small Business Sales & Marketing Skills
MicrosoftAug, 2009- Oct, 2024 -
Microsoft Licensing Sales Professional
MicrosoftJul, 2009- Oct, 2024
Experience
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Omnis Customer Experience Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Chief Executive Officer
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May 2019 - Present
"Omnis" is Latin for "every/all" and in this context suggests the integration of all physical channels (offline) and digital channels (online) to offer a unified customer experience. According to Frost & Sullivan, omnichannel is defined as "seamless and effortless, high-quality customer experiences that occur within and between contact channels" Omnis provide cloud based software (SaaS) solutions to help you to improve your omnichannel and multichannel customer experience, customer engagement, acquisition and retention strategies together with remarketing and marketing automation. We work in partnership with industry leading software vendors to deliver peace of mind and value, find out more by visiting https://www.omnis-cx.co.uk Customer Experience, CX, Customer Engagement, CRM, Marketing Automation, email Marketing, Customer Messaging, Conversion Optimization, Contextual Collaboration, Project Management and IT Service Desk See less Show less
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Consultincey
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Managing Director
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May 2006 - Present
Consultincey provide specialized sales and marketing services to companies wishing to improve their customer acquisition and retention strategies and to deliver revenue growth. We do this by providing consulting expertise gained over 30+ years together with cloud based software solutions to help you to improve your omni channel customer acquisition and retention strategies together with remarketing and marketing automation. We work in partnership with industry leading software vendors to deliver peace of mind and value, find out more by subscribing to our blog https://consultincey.com/blog Customer Experience, Customer Engagement, CRM, Marketing Automation, email Marketing, Customer Messaging, Conversion Optimization, Contextual Collaboration, Project Management and IT Service Desk Show less
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Cloud Perspective Ltd
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Business Development Director
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Oct 2018 - Mar 2019
Cloud Perspective are an Informatica systems integrator / reseller and Salesforce developer providing services at an expert level for Informatica Cloud Customer 360 (cc360), Informatica Cloud Services (ICS), Informatica RealTime, DaaS, IaaS, ILM, iPaaS, Hybrid Cloud, Managed Services. We have successfully delivered over 80 Enterprise level implementations for Data Integration / Migration, MDM, Deduplication, Governance, GDPR, Hierarchy Management, Data Cleansing / Enrichment, List Management etc Show less
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Business Development Director
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Apr 2017 - Sep 2018
ebb3 provide a revolutionary high-performance virtualised compute platform for on-prem / private cloud that allows enterprise clients to access and work on 3D Graphical & Heavy Data applications from any device in any location without the constraints associated with physical ‘at-desk’ Workstation environments or traditional VDI (Virtual Desktop Infrastructure). Our expertise encompasses VR/AR/MR over Citrix without a physical connection to a Workstation, as well as Artificial Intelligence (AI) and Machine Learning (ML) through Nvidia. My focus is to grow the gross margin contribution by developing opportunities within the Oil & Gas, Renewable Energy, Architecture, Engineering & Construction (AEC) and Manufacturing sectors where 3D graphical applications are used for design, analysis and collaboration from software applications such as Schlumberger Petrel, Ansys, Dassault CATIA, Siemens NX, AutoDesk Suite inc AutoCad, Revit, 3DS Max etc. We work in partnership with Cisco, Nvidia, Citrix, NetApp, NEC and Dassault Systemes delivering solutions to a global audience. Show less
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Annodata Ltd
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India
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Truck Transportation
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Corporate Account Manager
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Nov 2013 - Mar 2017
Tasked with increasing gross profit contribution across existing accounts and new logo clients from a portfolio of Managed Print Services including Document Workflow / Management, Secure Print, Scanning Solutions and ICT solutions including Unified Communications & Office 365. Tasked with increasing gross profit contribution across existing accounts and new logo clients from a portfolio of Managed Print Services including Document Workflow / Management, Secure Print, Scanning Solutions and ICT solutions including Unified Communications & Office 365.
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Document Express
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United Kingdom
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Printing Services
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1 - 100 Employee
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Senior Major Account Manager
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May 2010 - Oct 2013
Xerox MPS (Managed Print Service) partner, I reported to senior management and was recruited to grow revenue and profit contribution from large enterprise accounts, targeting C level contacts. We provided end to end managed print solutions which included workflow and secure print solutions from partners Equitrac, Y-Soft, Ringdale etc. • Averaged 130% of revenue target delivering £2.3m annual revenue combining Hardware, Software & Services. • Generating additional 60% uplift in profit across accounts including Heinz, Lend Lease, Ticketmaster, JD Sports. • Increased partner solutions revenue across accounts by 180% by introducing Managed Print and Secure Print Solutions providing clients with an average 25% reduction in print and associated management costs. Show less
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VeCapture Ltd
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United Kingdom
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Wellness and Fitness Services
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Co-Founder & Managing Director
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Nov 2007 - Apr 2010
Co-founder and creator of VeCapture (now VE Global) a customer acquisition, conversion optimisation and remarketing solution, which I created in response to a growing trend of online abandonment of application forms and shopping carts. Through initial success with Bank of America (MBNA) in generating additional revenue >£120m per annum, the business went on to become one of a handful of UK tech unicorns with annual sales exceeding £1.5bn. Co-founder and creator of VeCapture (now VE Global) a customer acquisition, conversion optimisation and remarketing solution, which I created in response to a growing trend of online abandonment of application forms and shopping carts. Through initial success with Bank of America (MBNA) in generating additional revenue >£120m per annum, the business went on to become one of a handful of UK tech unicorns with annual sales exceeding £1.5bn.
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XTAQ
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United Kingdom
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Software Development
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Business Development Manager
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May 2006 - Nov 2007
My remit was to increase gross margin contribution from the sale of our Performance Improvement solution Nuqleus into primarily the Banking, Finance & Insurance sector targeting C level and operational management within back office operations and contact centres. This was done by positioning Nuqleus to identify business process inefficiencies, on both tactical and strategic deployments, to capture the detailed content and substance of every activity and interaction staff have with a process or customer. We provided actionable business intelligence otherwise unavailable to the client, from which decisions were made to improve business processes therefore reducing / removing inefficiencies and improving productivity through LEAN (DMAIC) methodology. • Achieved over 115% of target providing £700k revenue and generated over £3m additional pipeline opportunities. • Key Wins included RBS/Nat West, Alliance & Leicester, Lloyds, Aegon, Barclaycard & Barclays Show less
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Canon Europe Ltd.
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United Kingdom
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Medical Equipment Manufacturing
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1 - 100 Employee
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Solutions Development Manager
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Feb 2002 - Apr 2006
Recruited to grow the UK solutions portfolio across several sales teams by coaching, mentoring and assisting in identifying and closing opportunities for Canon & 3rd party solutions, which included eCopy, ADOS, ScanFile, Microsoft, Cisco & HP Computing and Server products to deliver end to end solutions. • Increased solutions revenue from 10% of total sales revenue to over 70% by developing sales teams knowledge through mentoring and coaching to provide competitive advantage. • Delivered additional £1.5m from Microsoft Licensing contracts across several large accounts by understanding PC & Server Licensing requirements. • Increased Canon UK solutions revenue by £6m per annum through solution led sales approach within both existing accounts and new business. Show less
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XO Communications
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United States
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Telecommunications
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700 & Above Employee
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Northern Sales Manager
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Sep 2000 - Jan 2002
XO provided Managed Hosting and Co-Location, Leased Lines and Fibre Solutions. I was Responsible for 2 sales teams covering Northern England & Scotland, • Delivered 130% of the sales budget across 2 sales teams covering Northern England by implementing strategic sales model and increasing average order value across solutions. • Created a high performing sales region by recruiting high calibre staff, coaching, mentoring and setting challenging individual targets and rewarding top performers. Show less
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Vialtus Solutions
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Business Development Manager
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Jul 1999 - Sep 2000
Managed Hosting / Co-Location & SaaS provider for PeopleSoft (Oracle) Financials & HR, I was instrumental in creating our go to market strategy with key partners HP, PwC and PeopleSoft and in the winning, pricing and billing models across several enterprise clients. • Achieved over 300% of target by actively securing new business wins across managed service and leased line solutions • Delivered over £3.6m annualised recurring revenue through key wins with Safeway, BAT and Sainsbury’s. Show less
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Xerox UK Ltd
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1 - 100 Employee
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Networked Solutions Specialist
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Jan 1998 - Jul 1999
Responsible for managing the solutions budget across the public sector sales team covering the North of England, my remit was to drive additional revenue & profit by ensuring our digital strategy was realised within accounts including NHS, DSS, BA, MoD, HMRC etc, working closely with 3rd party systems integrators SEMA, ITSA, ICL, Capita & EDS. • Target £3.8m achieved 130% Responsible for managing the solutions budget across the public sector sales team covering the North of England, my remit was to drive additional revenue & profit by ensuring our digital strategy was realised within accounts including NHS, DSS, BA, MoD, HMRC etc, working closely with 3rd party systems integrators SEMA, ITSA, ICL, Capita & EDS. • Target £3.8m achieved 130%
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Senior Sales Executive
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1994 - 1998
Responsible for sales of Canon Imaging & Print solutions across a range of existing accounts as well as generating new business opportunities. Responsible for sales of Canon Imaging & Print solutions across a range of existing accounts as well as generating new business opportunities.
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Telefónica UK
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United Kingdom
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Telecommunications
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700 & Above Employee
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Sales Executive
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1992 - 1994
Sales of mobile solutions to corporate accounts in the North of England. Sales of mobile solutions to corporate accounts in the North of England.
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Konica Minolta Business Solutions (UK) Ltd
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United Kingdom
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IT Services and IT Consulting
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300 - 400 Employee
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Senior Account Manager
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Feb 1988 - Sep 1992
Responsible for sales of Konica Imaging & Print solutions to existing accounts. Averaged 300%+ of Gross Profit target each year Responsible for sales of Konica Imaging & Print solutions to existing accounts. Averaged 300%+ of Gross Profit target each year
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Education
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2014 - 2015
The Open University
Business Administration and Management, General -
1978 - 1983
Cansfield
Community
