Experience

i4 Solutions Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • Jan 2022 - Present

  Manage multiple projects for clients, guiding process from contact after sale through to completion and beyond for new website creation, current website redesign, and anything in between. Ensure that projects meet scope, financial, and deadline parameters, and communicate with clients to update on progress. Exceeding annual project billing goal while juggling two positions in company as well as being the "go-to" to manage other areas of the company such as invoicing. I also manage the customer support department, acting as the first line for any website, email, DNS, SSL, or related issues, both via phone and email. First line of contact for much of internal company support issues as well. Show less



Broken Arrow Inc.

• United States
• Construction
• 1 - 100 Employee

• Fire Systems Specialist

  • May 2021 - Jan 2022

  -Read and interpret building plans in order to install overhead fire suppression systems in commercial buildings according to code. -Demonstrated daily flexibility by being able to move from site to site with little notice. -Demonstrated ability to be autonomously productive by working with supervisors being offsite. -Read and interpret building plans in order to install overhead fire suppression systems in commercial buildings according to code. -Demonstrated daily flexibility by being able to move from site to site with little notice. -Demonstrated ability to be autonomously productive by working with supervisors being offsite.



Sectigo

• United States
• Software Development
• 200 - 300 Employee

• Security Certificate Specialist

  • Mar 2020 - Jan 2021

  -Processed and issued website SSL certificates for clients of all sizes to ensure proper internet security protocols were followed. -Acted as team lead for mass revocation project of over 50,000 invalid certificates, working with company executives to bring older certificates and clients into proper compliance with applicable laws and regulations, resulting in “unprecedented” success. -Contacted retail customers and certificate resellers to provide information and assistance with process, as well as replacing fixed certificates and revoking invalid certificates. -Collaborated continually with management and leads to provide and help implement new ideas and strategies to support the day-to-day operations of the team. -Assisted with customer-facing service when needed, answering questions and helping guide customers through the validation and issuance process. Show less



Byram Healthcare

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Medical Billing Specialist

  • Aug 2018 - May 2019

  -Learned new processes and systems quickly with no prior billing or insurance experience, becoming independent after 2 days of a 6 week training program. -Received much praise and recognition internally for efficiency and productivity, being escalated to complicated and high-level payers after only a month. -Led the department in invoice productivity when I left the company, averaging 130% daily productivity and being about 2 weeks worth of work ahead of the next employee (who has over 10 years experience). Show less



Warner Truck Centers

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Accounting Office Assistant

  • Sep 2016 - Dec 2017

  -Digitized HR and payroll files, credit applications, invoices, work orders, and journal entries. -Collected each department’s daily deposits, filled out monetary paperwork, scanned checks into automated banking system, and deposited cash at bank daily. -Took initiative to work together with software developer to create new software program to expedite invoice processing, resulting in roughly 5-6 years worth of invoices being completed in 3 months. -Digitized HR and payroll files, credit applications, invoices, work orders, and journal entries. -Collected each department’s daily deposits, filled out monetary paperwork, scanned checks into automated banking system, and deposited cash at bank daily. -Took initiative to work together with software developer to create new software program to expedite invoice processing, resulting in roughly 5-6 years worth of invoices being completed in 3 months.



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• • Jun 2016 - Sep 2016

  -Supervised employees and ran sales floor in absence of management. Sales leader in technology department and throughout the store.-Demonstrated superior customer service and problem solving skills in finding total solutions to customer needs.-Managed other employees by ensuring duties were completed as well as teaching skills and strategies for more efficient productivity.-Maintained store-leading sales numbers while taking on added responsiblities, averaging over $2000 in technology add-on services monthly. Show less

• • May 2015 - Jun 2016

  -Developed knowledge of technology department, including sales and computer repair, while competing (or leading) in add-on sales numbers. -Attended to customer needs specifically regarding computers, printers, and related equipment, establishing rapport and earning many repeat and return customers.