National Development Manager

• Jan 2023 - Present

Fleet Partnership Manager

• Aug 2020 - Jan 2023

Account Manager

• Dec 2019 - May 2022

As an Account Manager, responsible for generating revenue through retention, upselling and cross-selling to current customer base. Proactively identify opportunities, churn risks, and resolve issues affecting current customers.Being the trusted advisor and advocate for 200+ business customers, driven to achieve customer's optimal plan and implementation initiatives. Help develop safety solutions that are a fit for each unique customer. Continuously, perform business reviews to ensure customer satisfaction and to communicate any important ALICE information.ALICE Training Institute helps schools, businesses, healthcare organizations and houses of worship better prepare their most valuable assets — their people — to prevent, mitigate, respond to, and recover from a violent critical incident.Our mission is simple, SAVE MORE LIVES! Show less

Customer Success Manager

• Apr 2019 - Dec 2019

Proactively manage client relationships and ensure client engagement when the product is highResponsible to grow Customer lifetime valueCustomer on-boardingMonitor the customer's health and satisfaction and identifying 'at-risk' of churnManage renewals and cancellations of contractsTrain our customers in the usage of our productsProvide on-going support to all e Learning customersCustomer outreachWork with CRM and other organizational software to more clearly understand customer's Lifecycle Value via data collection and analyticsWork closely with the sales team to smoothly transfer ownership of a prospect who's becoming a customerWork closely with the support team to ensure that problems are resolved to the customer's satisfaction as quickly as possibleOther duties as assigned Show less

Options Trader

• Jan 2021 - Aug 2021

Account Manager

• Nov 2019 - Jun 2020

Strategic Account Manager

• Jun 2018 - Dec 2019

• Developed a comprehensive shipping solution to satisfy client’s needs, whether it’s small package, full truckload or air; implemented strategy was always center mass. • Refined a customer service approach that routinely displayed courteousness and tactful behavior while projecting a professional image; which prove to be essential in maintain an effective working partnership. • Lead weekly meetings with presidents & owners of small- to mid-size businesses: Conducted the weekly sales presentations with a consultative approach for each targeted client. Continuously looked for opportunities to improve/streamline or eliminate inefficient efforts. • Conducts market-based solution selling: As part of the sales process, learned company’s core services and market position to gleam insight and present cost-beneficial solutions to increase revenue. Introduced streamlined technology solution to leverage cloud-based strategies that enhance customer experience. • Highly experienced in customer proposal development: Forges the way forward through coordinating meeting, governing steering committees and disseminating all forms of communications to various stakeholders. • Seasoned Account Manager: Present and negotiate all rates, fees, terms, and conditions with the customer. Primary focus is retention and client gratification, which are essential in long-term alliance. Show less

CEO

• Aug 2015 - 2019

Lamont & Scott marketing Group. is a privately owned Marketing & Brand Management Firm based out of Cuyahoga Falls, Ohio. Lamont & Scott opened its doors in 2015, and since have expanded to three locations in the northeast region. Our growing Marketing firm has also expanded our clientele to over 15 Fortune 100 Clients and is the fastest growing marketing firm in the Northeast. Marketing has a strong focus on brand management, development on behalf of our clients, managing sales quotas, the expansion of their consumer base, as well as exceeding expectations. Working with the technology, entertainment, electronics, security, government, and energy industries in specific, Lamont & Scott Marketing Group always strives to provide the best results. With our proven track record and CEO, we are continuing to expand into 2016 while obtaining several new clients and continuing expansion across the United States. The unique in-store marketing techniques, Lamont & Scott Marketing Group offers has been able to show their clients growth year after year almost doubling and will continue to do so for years to come. Show less

Business Development Manager

• Nov 2017 - 2018

• Provided Outbound-Lead Generation tactics, Inbound Lead management, Salesforce design/support, and data services. • Effectively work across multiple industries (Construction, Material handling, Supply and logistics, Warehousing) focusing on their performance, process, and production. • Orchestrated pipeline build and data management implementation for customers through multiple platforms, LinkedIn, Data.com, Salesforce, Twitter, etc. • Responsible for employing Sales Strategies/Processes, Increasing Market Share, Creating Brand Awareness, and Participation in New Business Opportunities for clients. • Served as central point of contact for all internal and client change requests, system alterations, enhancements, user creation, hierarchies, roles, profiles, and security privileges • Partnered with Training team both internally for clients to develop and facilitate training for Salesforce.com users, including the creation and/or updating of training manuals, policies and procedures for end users, and individualized guidance on data entry errors and improper system usage. • Conclusive approach to studying innovative processes and market trends to help eliminate waste or unproductive concepts. Show less

Store Manager

• Apr 2013 - Jul 2014

Supervise a retail organization's staff, meet customer needs and plan and coordinate sales, merchandising, and budgeting. In order to effectively perform the multitude of tasks required, managers should work well under pressure and with deadlines, and have significant experience in retail business and human resources. They also needed strong leadership, interpersonal and multitasking skills. During my tenure with this company, I had to be available to work a variety of retailers, including food, apparel, and electronics. I worked in an office environment while performing administrative duties and on the sales floor while addressing staffing, customer, and merchandising needs. Show less