Experience

forProject Technology, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Customer Support Specialist

  • Apr 2020 - Present



Alcon

• Switzerland
• Medical Equipment Manufacturing
• 700 & Above Employee

• Application Infrastructure Engineer

  • Jan 2019 - Apr 2020

  Role as an Application Infrastructure Engineer in support of business applications hosted internally on RHEL and Windows servers. Role as an Application Infrastructure Engineer in support of business applications hosted internally on RHEL and Windows servers.



Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Application Engineer (Contractor)

  • Oct 2015 - Jun 2018

  Support Atlas (Opentext), GLIMS, Paymetric and RighFax applications. Support Atlas (Opentext), GLIMS, Paymetric and RighFax applications.



HOSTING

• Dallas, TX

• Service Technician

  • Aug 2014 - Sep 2015

  HOSTING builds and operates high-performance clouds for business-critical applications. As an IaaS provider – and via our industry-leading cloud infrastructure (per Cloud Spectator) – we offer managed cloud services from six geographically dispersed data centers strategically located in Newark, DE; Louisville, KY; Denver; Dallas; San Francisco; and Irvine. We provide managed cloud services to over 4,000 customers via more than 11,000 physical and virtual machines (VMs). Our solutions and services help mid-size enterprises find the right balance between cost and service in the cloud. HOSTING is backed by Pamlico Capital (previously named Wachovia Capital Partners), a $2 billion+ family of private equity funds. HOSTING has been profitable since 2006. The hosting and managed cloud services industry has grown rapidly since its inception in the late 1990s and has sustained annual growth rates of over 30 percent in the last decade. It was more than a $40B industry in 2011, projected to be $241B by 2020 (Forrester Research). Gartner Group projects that the Infrastructure as a Service (IaaS) category within hosting will grow at a rate of 50% through 2014. HOSTING's cloud-enabled solutions were recently recognized by Gartner Group, placed in the Top 10 in the Managed Hosting Magic Quadrant in both “ability to execute” and “completeness of vision” – in both 2012 and 2013. Show less



VIVOS Professional Services, LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• System Administrator

  • Oct 2013 - Dec 2013



SuccessEd

• United States
• Software Development
• 1 - 100 Employee

• Director of Infrastructure

  • Jan 2013 - Oct 2013

  • Reduced infrastructure expense from $35,000 a month to $15,000 a month by switching to a Hyper- V virtual environment.• Managed and oversaw the maintenance of 100 Windows 2003, 2008 and 2012 servers in a hosted environment.• Implemented a Windows 2008 clustered SQL environment to support a .net Special Education application.• Managed backups and restoring data utilizing Barracuda’s Yosemite Server Backup software.• Maintained Special Education Manager application software for clients hosting in house and on location. • Attained 99% up-time for clients in our hosted environment.• Managed Windows 2003 and 2008 servers in an Active Directory environment. Show less

• Vice President of Professional Services

  • Jun 2011 - Jan 2013

  • Managed, evaluated, and trained 17 technical and customer support staff in support of Special Education Manager application. • Customer support for over 400 school districts utilizing Special Education Manager in Texas.• Implement migration of Microsoft Access databases to SQL.• Requisition and coordinate hardware and software for the expanding infrastructure, audit policies and services, security of the infrastructure.• Scope server requirements for clients hosting in their own infrastructure.• Monitor security and updates of all servers.• Build and manage Citrix and Terminal Servers for over 400 school districts throughout Texas.• Collaborate with the programmers to troubleshoot and resolve issues related to the Special Education application.• Network and program design issues.• Customer service and client development. Show less



GG Consulting, LLC

• Dallas, TX

• System Administrator and Customer Support

  • Feb 2000 - Aug 2011



Hurst-Euless-Bedford I.S.D.

• United States
• Education Administration Programs
• 700 & Above Employee

• Software Support Analyst

  • 1998 - 2000



Getronics

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Onsite Technician

  • Jul 1997 - Sep 1998



Midwest Air Traffic Control Services Inc.

• Airlines and Aviation
• 1 - 100 Employee

• Chief Air Traffic Controller

  • 1990 - 1996

  Responsible for the Air Traffic Control system at Hobbs Tower. Responsible for the Air Traffic Control system at Hobbs Tower.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Air Traffic Controller

  • 1987 - 1989

• Air Traffic Controller

  • 1986 - 1987