Experience

Republic Plastics

• United States
• Plastics Manufacturing
• 100 - 200 Employee

• Planning & Procurement

  • May 2022 - Present

• Logistics Manager

  • Mar 2015 - Jun 2022



COPsync, Inc.

• Support Analyst

  • Aug 2013 - Feb 2015

  New Braunfels, TX Responsible for providing the highest level of customer service to law enforcement agencies across the state of Texas. Ensuring products are installed and working properly to meet the end-user requirements. • Provide technical and customer support, both on-site and phone, for private and public software and hardware for law enforcement throughout the state of Texas. • Installation and removal of software and hardware equipment for law enforcement. • Effectively communicate with all… Show more Responsible for providing the highest level of customer service to law enforcement agencies across the state of Texas. Ensuring products are installed and working properly to meet the end-user requirements. • Provide technical and customer support, both on-site and phone, for private and public software and hardware for law enforcement throughout the state of Texas. • Installation and removal of software and hardware equipment for law enforcement. • Effectively communicate with all levels of law enforcement to include Chiefs of Police and Sheriff Departments. • Product testing of new and customer owned equipment. • Effectively working with vendors and agencies to ensure timely installations and repairs. • Managing client relationships while under promising and over delivering. • Providing valuable feedback to developers to meet customer requests/needs ensuring products are ahead of competition. • Providing quality high level and in-depth product education to the end-user to effectively operate product(s) purchased. Show less



The Scooter Store

• United States
• Medical Equipment Manufacturing
• 300 - 400 Employee

• Sr. Manager, Product Quality and Education

  • Feb 2009 - Mar 2013

  New Braunfels, TX Responsible for the leadership and direction of product quality and education programs, including product evaluations/testing, database set-up, companywide communications, product education, performance and quality reporting. Routinely interacted with vendors, manufacturers and internal distribution center teams to address product and process quality opportunities. Actively participated in the development of strategies, seeking out solution-oriented initiatives that drove improvements to… Show more Responsible for the leadership and direction of product quality and education programs, including product evaluations/testing, database set-up, companywide communications, product education, performance and quality reporting. Routinely interacted with vendors, manufacturers and internal distribution center teams to address product and process quality opportunities. Actively participated in the development of strategies, seeking out solution-oriented initiatives that drove improvements to cost, quality and customer satisfaction as necessary to meet company objectives. • Maintain vendor relations regarding product quality issues, technical troubling shooting, pricing discrepancies and process opportunities throughout the supply chain. • Interacts with vendors and manufactures on a routine basis to ensure product quality and performance aligns with defined and agreed standards. • Support Sales channels and distribution centers related to new items, special order, system set-up and maintenance. • Communicate with internal Sales teams to include executive management. • Develop and implement quality management and product education strategies to align with the organizational objectives. • Establish processes that identify root causes as well as define and implement solutions. • Create and maintains a shared database of production specifications, learnings, performance trends, quality opportunities and product modifications. • Manages testing program for product prototypes and routine product evaluations. • Oversees product database integrity to ensure product, pricing and miscellaneous items are accurate, audited and utilized for maximum efficiency • Coach and cross trains support staff/teams to ensure area of responsibility are aligned with current policies, procedures. • Provide technical service/troubleshooting assistance throughout all distribution centers and considered to be subject matter expert for all products offered.

• Inventory/Purchasing Manager

  • Sep 2004 - Feb 2009

  New Braunfels, TX Responsible for overseeing purchases, receiving and inventory management of products within all distribution centers while evaluating, improving and providing educations of inventory processes and procedures. • Maintained existing and developed new vendor relationships. • Managed pricing and cost of goods within inventory system. • Inventory Management including purchasing and replenishment orders. • Created and implemented policies/procedures currently being used to conduct day… Show more Responsible for overseeing purchases, receiving and inventory management of products within all distribution centers while evaluating, improving and providing educations of inventory processes and procedures. • Maintained existing and developed new vendor relationships. • Managed pricing and cost of goods within inventory system. • Inventory Management including purchasing and replenishment orders. • Created and implemented policies/procedures currently being used to conduct day to day business. • Insured inventory accuracy by conducting physical inventory counts and/or cycle counts • Managed team of Inventory/Purchasing Specialists by identifying personnel needed, hiring, training/coaching, time management, and separations.

• Service Manager/Field Service Manager

  • Feb 2002 - Sep 2004

  New Braunfels, TX • Ensured that all Field Service Technicians were equipped with the necessary training, tools and resources needed to perform their job efficiently and correctly during the initial visit to the customers’ home. • Performed and monitored staffing analysis to ensure adequate staffing of technical services representatives. • Subject matter expert for technical troubleshooting of all products offered and provided troubleshooting and service advice for entire company. • Improved current… Show more • Ensured that all Field Service Technicians were equipped with the necessary training, tools and resources needed to perform their job efficiently and correctly during the initial visit to the customers’ home. • Performed and monitored staffing analysis to ensure adequate staffing of technical services representatives. • Subject matter expert for technical troubleshooting of all products offered and provided troubleshooting and service advice for entire company. • Improved current processes and procedures for the field and internal technical service representatives. • Identified product trends and variations of technical issues.

• Regional Distribution Center Manager

  • Aug 1999 - Feb 2002

  New Braunfels, TX • Hired and managed 36 offsite distribution centers across the US which consisted of approximately 150 employees. • Performed staffing analysis and made recommendations to executive management ensuring locations were properly staffed. • Forecasted and goal setting. • Monitored and assured customer visits were being conducted properly and compliantly. • Inventory/Product Management.