Experience

Florida Virtual School

• United States
• E-Learning Providers
• 700 & Above Employee

• Business Analyst

  • Oct 2012 - Present



GES Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Systems Analyst/tester

  • Oct 2011 - Oct 2012

  Designed and documented business processes/system solutions to include costs, resources and target date establishment Designed and implemented revisions to systems based on user needs Conducted sessions with business customers to elicit, analyze, communicate and validate requirements. Utilize SQL to validate data in database tables Manage Help Desk by developing and managing all procedures related to the identification, prioritization, and resolution of help desk requests, including the monitoring, tracking, and coordination of help desk functions. Establish and maintain a service oriented culture in the help desk.. Validate new release modifications and install new release into production environment. Establishes and maintains user accounts, profiles, file sharing, access privileges and security. Show less



NC DPI

• Raleigh-Durham, North Carolina Area

• Business and Technology Applications Analyst

  • 2007 - Jul 2011

  • Acted as a lead on projects that included modifications to the system, data exports and data reporting • Conducted sessions with business customers to elicit, analyze, communicate and validate requirements throughout the development life cycle • Acted as consultant for business problems and possible technical solutions that enable the organization to achieve its goals • Utilized TOAD with SQL to extract data for comparison and reporting • Utilized Visio to construct data flow diagramming, process flow diagramming and business processes • Worked with team members on project-related activities of hardware availability, software requirements, quality assurance, quality control, use cases, testing and requirements verification • Partnered with business units and local education authorities to assess scope and functionality of request for changes and enhancements to the existing systems • Provided a functional perspective to the configuration management team on bugs, patches, and enhancements Show less



Florida's Natural Growers

• Lake Wales, FL

• Programmer/Analyst

  • Apr 2002 - Sep 2007

  • Conducted projects that included planning, identifying/documenting business/technical requirements, system design, implementation, deployment and maintenance • Designed and documented business processes/system solutions to include costs, resources and target date establishment • Created and documented test cases/scripts to ensure solutions meet requirements • Designed and implemented revisions to systems based on user needs • Provided education and instruction to users, management and peers • Estimated project requirements to include costs, resources and target date establishment • Programmed in Appx & Visual Basic in an UNIX environment Show less



Indian River Transport co.

• Winter Haven, FL

• IS Director

  • Mar 2000 - Feb 2002

  • Conducted business system analysis and integration for the IBM AS 400 • Implemented and performed testing for EDI • Assisted in the design, implementation, and maintenance of the company web site • Interfaced personal computers with AS 400 and the Internet • Designed & implemented reports utilizing the IBM Query language, file transfer, and spreadsheet software • Installed and configured Routers for ISDN and DSL communication lines • Reviewed and purchased all software, hardware and computer supplies Show less



Customized Transportation inc.

• Jacksonville, Florida

• Business Systems Analyst

  • Dec 1998 - Mar 2000

  • Team Leader in design and development of Interactive Voice Response System (IVR). • Trained the Trainer/Users on IVR, Interactive Mobile Communications (IMC) and Transportation Management System (TMS). • Conducted sessions with Contract Mangers and users to evaluate business/system needs and integration requirements • Completed system requirements and documentation on IMC and TMS. • Created prototypes to aid in requirement gathering and testing prior to installation • Developed conceptual data/process designs and data flows Show less