Experience

Golfr

• United States
• Social Networking Platforms
• 1 - 100 Employee

• Product Designer

  • Nov 2022 - Present



Quillor

• United States
• Graphic Design

• Junior Product Designer

  • Jul 2022 - Present

• UX Design Intern

  • Feb 2022 - Jul 2022



USC Information Technology Services (ITS)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Lead

  • Jan 2018 - Sep 2018

  Supervised and trained new-hire and current student workers on trouble-shooting skills, office procedure, phone etiquette, and general customer service. Resolved challenging technological problems that were escalated from Technical Assistants. Directly coordinated and addressed issues related with learning environments with zone specialists.

• Technical Assistant

  • Aug 2017 - Jan 2018

  Provided first-level support for classroom and Computing Center operations on campus, monitoring the status of the rooms, troubleshooting computer and printer problems, troubleshooting classroom technical problems, reporting and escalating problems to supervisors, cleaning, and providing a welcoming environment for faculty and students.



Ares Management Corporation

• United States
• Financial Services
• 700 & Above Employee

• Service Desk Intern

  • May 2018 - Aug 2018

  Delivered quality technical support and customer service in a high pressure, fast-paced financial environment to hundreds of end-users around the world. Effectively troubleshooted a wide range of challenging issues regarding desktop, office, and business applications while performing system administration for new hires/interns. Assisted in the implementation of asset management of hardware and helped facilitate the company’s transition to Microsoft Teams. Performed hardware swaps and upgrades from Windows 7 to Windows 10, while working closely with the engineering team to resolve critical issues. Show less