Experience

Boly:Welch

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Global Benefit Operations Consultant

  • Feb 2022 - Present

  Management and operational coordination of global benefit programs at Nike WHQ. Management and operational coordination of global benefit programs at Nike WHQ.



Empyrean

• United States
• Human Resources Services
• 500 - 600 Employee

• EBC Supervisor

  • Feb 2021 - Aug 2021

  The EBC - Employer Benefit Center- prides itself on the speed and and diligence in which they provide support to our client's benefits administrators. Either over the phone, or through CRM cases, our team of specialists assess, triage, correct, and escalate (when needed) access issues, system errors, and answer questions regarding employee benefits and carrier rules. It's the EBC Team Lead's role to uphold our high standards of efficiency and reliability within our team of support specialists. Some of my duties include: training new employees and coaching current team members; collection and analysis of the team's performance data; on-boarding new clients to our roster of shared services; creation and maintenance of manuals of instructions (SOPs), providing ad-hoc emergency processing services to other teams within the operations departments.

• EBC Client Support Specialist

  • Mar 2018 - Feb 2021

  As a support specialist in the Employer Benefit Center department (EBC), is our privilege to have the role of ushering our clients through the sinuous paths of insurance and benefits. Our most common daily task consists of assessing and correcting issues in employees' benefits accounts, as requested by our clients' representatives. We also help correct system errors by processing a series of internal data reports, which we, in turn, translate and communicate back to our clients the sources of any errors that may occur with their data. The Manager Access Point (MAP) platform is Empyrean's own creation, and the EBC department is the company's first point of contact for client admins who are new to our systems. Besides our client-facing duties, we're also in constant close contact with various carriers, benefits vendors (Medical, Vision, Dental, Life, and Ancillary products) and brokers, putting together the best solutions for any issues or requirements they may have. As an EBC agent we are trained in a broad number of daily processing functions, so we may better fulfill our clients needs without delays or bureaucratic tag-games. Some of the processes we're also versed in are: carriers error reports processing (EDI); dependent and/or qualifying life event verification; checking, encrypting and submitting carrier files; triaging and escalating tickets regarding to system errors; to name a few.In the latest year I have taken on more responsibilities within the department, and performed various leadership-aligned duties: I've developed an entire on-boarding training program for new hires (as well as personally trained them); I worked on transitioning and streamlining some of our workload to our company's processing department; I have kept track of performance metrics of co-workers and worked on quick-improvement plans with them; and, as the senior-most member of the team, I'm the go-to person for any doubts co-workers may have.

• Client Service Representative

  • Oct 2017 - Mar 2018

  The position is focused mainly on customer service. We act as benefits navigators for employees with doubts or issues with their employer-offered benefits. In my position as a CSR I also processed documentation, and helped solve coverage issues in contact with carriers and vendors. I became well versed in the software we use daily in this positions (Empyrean's own CRM, and benefits administration platform, called MAP).



WASECA ARTS COUNCIL, INC

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Volunteer

  • 2019 - 2020

  I became a volunteer at the WAC in 2019 and helped mostly with graphic design projects such as: produced illustrations for the center's fundraising events; helped constructing the newsletters layouts using Adobe InDesign; assisted constructing and illustrating the center's window display during winter festivities. I became a volunteer at the WAC in 2019 and helped mostly with graphic design projects such as: produced illustrations for the center's fundraising events; helped constructing the newsletters layouts using Adobe InDesign; assisted constructing and illustrating the center's window display during winter festivities.



Self-employed

• Free-Lance Creative

  • Mar 2013 - Sep 2017

  While in graduate school, I provided services in graphic design, copy-writing, and academic translations (Portuguese, English and Spanish). I was also a consultant for new brand’s visual identities, illustrator, a concept designer, and story-board artist for TV commercials and a political campaign ad in Brazil. While in graduate school, I provided services in graphic design, copy-writing, and academic translations (Portuguese, English and Spanish). I was also a consultant for new brand’s visual identities, illustrator, a concept designer, and story-board artist for TV commercials and a political campaign ad in Brazil.



Universidade Federal Fluminense

• Brazil
• Higher Education
• 700 & Above Employee

• Guest Lecturer

  • Sep 2012 - Feb 2013

  Taught 5 classes at the discipline "Communication and Subjectivity"​ within the course entitled "Youth, Performance and the New Configurations of Work" along with professor Marianna Ferreira. My lectures revolved around media and advertising imagery analysis, weaving a parallel between what types of bodies and behaviors are being incited by mass media nowadays and what were the bodies and the scripts of subjectivities that were being stimulated in images and literature from the 19th century. That kind of comparison would allow the class to perceive the different movements and the politics of mass communication in both periods, as well as realize the role of media in the subjective constitution of workers and the expectations about career.



Bee Idea Signs

• Graphic Designer and Production Assistant

  • Jan 2008 - Nov 2008

  Produced graphic designs for a variety of local clients for different communication purposes (logo creation, web sites, stationary, banners, internal and external signage), and assisted with manufacturing and controlling quality of industrial size prints. Produced graphic designs for a variety of local clients for different communication purposes (logo creation, web sites, stationary, banners, internal and external signage), and assisted with manufacturing and controlling quality of industrial size prints.



IFSC - Instituto Federal de Santa Catarina

• Brazil
• Higher Education
• 700 & Above Employee

• Web Designer and Internal Communications Specialist

  • Mar 2006 - Dec 2007

  Single-handedly created, maintained and updated the school’s website; managed internal marketing (endomarketing, internal newsletters ,executive communication needs); collected feedback from students and employees via an online form I created, and reported said feedback to the school's Ombudsman. Single-handedly created, maintained and updated the school’s website; managed internal marketing (endomarketing, internal newsletters ,executive communication needs); collected feedback from students and employees via an online form I created, and reported said feedback to the school's Ombudsman.



Sambba

• Brazil
• Public Relations and Communications Services
• 1 - 100 Employee

• Advertising Intern

  • Sep 2005 - Feb 2006

  Helped create graphic designs for clients and produced illustrations for ad campaigns. Also had some experience with project management and photoshoot production. Helped create graphic designs for clients and produced illustrations for ad campaigns. Also had some experience with project management and photoshoot production.



AMEpp - Agência Modelo Experimental de publicidade e propaganda

• Advertising Intern

  • Apr 2005 - Sep 2005

  Planned endomarketing campaigns for the college campus and created small pro bono campaigns for businesses and charities in the community. Planned endomarketing campaigns for the college campus and created small pro bono campaigns for businesses and charities in the community.